Questions & Answers

Q: QuestionCan I connect devices like TVs and soundbars to this surge protector?

• A:Answer Absolutely! This surge protector has six standard-spaced and six wide-spaced outlets, allowing you to connect larger plugs from devices like TVs and soundbars.

Q: QuestionDoes this surge protector offer protection for my internet and cable connections?

• A:Answer Yes, it includes dedicated Ethernet (RJ45) and coaxial jacks to provide protection for your internet modem/router and cable box.

Q: QuestionWhat type of USB ports are available on this surge protector?

• A:Answer This surge protector is equipped with one USB-C (PD 20W) port and one standard USB (12W) port.

Q: QuestionHow many joules of surge protection does this Rocketfish surge protector offer?

• A:Answer This Rocketfish surge protector offers a robust 4,680 joules of surge protection.

Q: QuestionWhat is the length of the cord on this surge protector?

• A:Answer This surge protector comes with a 6-foot cord, providing you with flexible placement options.

Q: QuestionDoes this surge protector reduce interference for better performance?

• A:Answer Yes, it features a 47 dB noise filter that reduces EMI/RFI interference, ensuring clean power delivery to your devices for optimal performance.

Q: QuestionI know it's 15A rated but what gauge is the power cord?

Asked 1 year ago by Mark.

• A:Answer Hi Mark, It is a 12-gauge power cord. Ritchie |Rocketfish Support https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 1 year ago by RocketfishCustomerSupport

  
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Q: QuestionWhere does one go to register this product for warranty coverage or is it covered once you purchase it?

Asked 1 year ago by ElectricMan.

• A:Answer Hello, you don’t need to register the Rocketfish™ 12-Outlet Strip with 1 USB-C and 1 USB (4,680 Joules Surge Protector). The product comes with a warranty upon purchase. If you encounter any issues within the manufacturer’s warranty period, please provide proof of purchase so we can validate the warranty. Patricia | Rocketfish Support https://www.bestbuy.com/site/rocketfish-12-outlet-strip-1-usb-c-1-usb-4680-joules-surge-protector-black/6543541.p?skuId=6543541

  Answered 1 year ago by RocketfishCustomerSupport

  
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Q: QuestionCan this be plugged into a Jackery 3600 (or any Jackery emergency battery pack) during a power outage?

Asked 1 week ago by meowmeowdani1998.

Q: QuestionWhat is the clamping voltage?

Asked 1 month ago by Anonymous.

Q: QuestionHow many Volts does it have? Can it withstand 240V?

Asked 1 month ago by Uriel.

Q: QuestionWhat's the clamping voltage? What is the response time?

Asked 2 months ago by MEME.

Q: Questioncan this be used closer than 30 ft from the main power panel

Asked 3 months ago by ck.

Q: QuestionWhat speed can the Ethernet port protection handle? Someone else asked and was told it has no Ethernet port. So please provide the correct response/answer. It is not detailed anywhere.

Asked 3 months ago by AJ.

Q: QuestionAre there indicator lights? I want minimal lights for watching TV. it will be out in the open.

Asked 3 months ago by gary.

Q: Questionwhat is the clamping on this unit?

Asked 4 months ago by Tom.

• A:Answer Hi Tom! The Rocketfish™ 12-Outlet Strip Surge Protector (Model: RF-HTS2223) has a clamping voltage of 600 volts. This means the surge protector will begin to divert excess voltage away from your connected devices once the incoming voltage exceeds 600V, helping to protect your electronics from power surges. Jeth| Rocketfish Support.

  Answered 4 months ago by RocketfishCustomerSupport

  
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Q: QuestionDoes this Surge protector have a warranty? And what is it?

Asked 5 months ago by Deb.

• A:Answer Thank you for your interest in the Rocketfish™ 12-Outlet Power Strip with 1 USB-C, 1 USB, and 4,680 Joules Surge Protection. It comes with a one-year manufacturer's warranty. For complete warranty details, we recommend reaching out to our customer support team. Ivy | Rocketfish Support

  Answered 5 months ago by RocketfishCustomerSupport

  
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Q: QuestionIs it possible to run an Ethernet connection through this surge protector?

Asked 5 months ago by Anonymous.

• A:Answer Hi there. Yes, the Rocketfish™ 12-Outlet Surge Protector does support Ethernet passthrough. It includes dedicated Ethernet (RJ45) and coaxial jacks, which means you can run your Ethernet connection through the surge protector to help protect your modem or router from power surges that may travel through network lines. If you have any questions or need further assistance, please don't hesitate to reach out. Ivy | Rocketfish Support

  Answered 5 months ago by RocketfishCustomerSupport

  
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Q: QuestionAre any of the outlets on the Rocketfish 12-outlet, 4,680 joules surge protector "always on" outlets? Thank you.

Asked 7 months ago by InquiringMinds.