Questions & Answers

Q: QuestionI have two prong outlets. Can I use an adapter and will it change the strength of the surge protector? 46,800?

Asked 7 months ago by Anxious.

• A:Answer Hi there! Thank you for your question. You can use an adapter to plug the Rocketfish™ 12-Outlet Surge Protector into a two-prong outlet. However, it's important to note that using an adapter may affect the surge protection capabilities. Surge protectors are designed to work best with properly grounded three-prong outlets to ensure full protection. If you use an adapter, the surge protector may not be able to provide the full 4,680 joules of protection, as grounding is essential for optimal performance. For the best protection, consider upgrading to a properly grounded three-prong outlet if possible. - Shiela | Rocketfish Support

  Answered 7 months ago by RocketfishCustomerSupport

  
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Q: QuestionWhat is the length of the power cord? Thanks.

Asked 1 year ago by FaireMaiden.

• A:Answer The power cord for the Rocketfish™ 12-Outlet Strip/1-USB-C/1-USB 4,680 Joules Surge Protector is 6 feet (1.83 meters) long. Patricia | Rocketfish Support

  Answered 1 year ago by RocketfishCustomerSupport

  
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Q: QuestionWill this protect my cell phones, printer, computer and gaming monitor if they are all plugged into this one unit?

Asked 1 year ago by SusieQ.

• A:Answer Yes, everything plugged into the strip is protected.

  Answered 8 months ago by ToothbrushVerified Purchase

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Q: QuestionWhat is the guarantee regarding attached equipment? How long is this guarantee in effect? What are the liability limits?

Asked 1 year ago by Keith.

Q: QuestionWhat is the clamping voltage rating for the Rocketfish™ - 12-Outlet Strip/1-USB-C/1-USB 4,680 Joules Surge Protector?

Asked 1 year ago by ClampingVoltage.

• A:Answer 600v in the description

  Answered 1 year ago by Anonymous

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Q: QuestionWhat is the Energy-Absorbtion rating, and what is the response time?

Asked 1 year ago by casanova24.

• A:Answer Hi casanova24, we appreciate your inquiry! Rocketfish™ - 12-Outlet Strip/1-USB-C/1-USB 4,680 Joules Surge Protector - Black (Model: RF-HTS2223) has an energy-absorption rating of 4,680 joules. Regarding with the response time, it is not explicitly specified in the available information. For more information about this product, you may click this link: https://www.bestbuy.com/site/rocketfish-12-outlet-strip-1-usb-c-1-usb-4680-joules-surge-protector-black/6543541.p?skuId=6543541. Carlo | Rocketfish Support

  Answered 1 year ago by RocketfishCustomerSupport

  
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Q: QuestionWhat are the clamping voltages for this surge protector ? Thank you.

Asked 1 year ago by sam.

• A:Answer 120 V

  Answered 1 year ago by GreenmanVerified Purchase

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Q: QuestionPower for this unit went out. No power light on. Is there a reset button?

Asked 1 year ago by Rich.

• A:Answer Hi Rich! Thank you for your inquiry! If you are having an issue with our Rocketfish™ - 12-Outlet Strip/1-USB-C/1-USB 4,680 Joules Surge Protector, kindly unplug all the devices from the strip, then unplug the power strip itself from the power outlet, and then turn off the outlet strip. After a few minutes, plug the power strip back into the outlet, open the outlet strip, and then reconnect your devices. Patricia | Rocketfish Support

  Answered 1 year ago by RocketfishCustomerSupport

  
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Q: QuestionCan this be used for Apple Ethernet connection since the router is too far away?

Asked 1 year ago by Erthenet.

• A:Answer yes it has an in and output each for wired ethernet

  Answered 1 year ago by NicTVerified Purchase

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Q: QuestionWhat is the transmission rate of the network port?

Asked 1 year ago by DAN.

• A:Answer Thank you for your inquiry! The transmission rate of a network port is typically measured in bits per second (bps) or gigabits per second (Gbps). The Rocketfish surge protector does not have a network port, so it does not have a specified transmission rate for network data. Keith | Rocketfish Support https://www.bestbuy.com/site/rocketfish-12-outlet-strip-1-usb-c-1-usb-4680-joules-surge-protector-black/6543541.p?skuId=6543541

  Answered 1 year ago by RocketfishCustomerSupport

  
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