Questions & Answers

Q: QuestionWhat type of filter does this surge protector use to protect against interference?

• A:Answer This surge protector uses a 47dB EMI/RFI noise filter to protect against interference.

Q: QuestionDoes this surge protector come with a connected equipment guarantee?

• A:Answer Yes, this surge protector comes with a $50,000 lifetime equipment guarantee.

Q: QuestionDoes this surge protector have a low-profile design?

• A:Answer Yes, it has a low-profile design for use in areas where space is limited.

Q: QuestionCan This be used for major appliancesCan I use this to plug in a major appliance

Asked 10 years ago by Anonymous.

• A:Answer Yes, we have it for our new refrigerator and plan on buying more for our stove and microwaves. (A repairman told us about appliance surge protectors and recommended this size.) These are must haves as we found out the hard way, the slightest blip in the electricity to your home can fry any appliance!

  Answered 10 years ago by friendlyconsumer

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Q: QuestionWhat is the clamping voltage? It's not in the specs, and the images don't show the back of the box.

Asked 8 years ago by Energymiser.

• A:Answer Per the Setup Guide enclosed within the packaging: Clamping voltage: L-N / L-G / N-G = 400 volts

  Answered 6 years ago by ThunderHawkVerified Purchase

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Q: QuestionHow do I get an owners manual for this product? I purchased open box version of this product from Best Buy online, and would like manufactures details and warranty details on this product. Thank You.

Asked 5 years ago by kyar.

• A:Answer The warranty (per the Best Buy web site) is 1 year. As far as product details, it's pretty straight forward. Plug it into the wall and plug your device into the surge protector. Surge protectors do not last forever. They have a limited number of surges and power of surges they can absorb. Could be one big one or many small ones. The blue light on the front tells you it's still working. Once the blue "Protected" light goes out it's time to change it for a new one.

  Answered 5 years ago by Here4TheTechVerified Purchase

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Q: QuestionIf I plug this into the bottom plug of an outlet, will I still be able to plug another item into the 3 prong plug in the top of the outlet?

Asked 8 years ago by Corey.

• A:Answer Yes. There is plenty of room above the surge protector for a standard three prong plug.

  Answered 8 years ago by SpeedyVerified Purchase

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Q: QuestionWhere do I submit warranty information?HTS1215 2 Outlet surge protectors HTS2815 8 Outlet surge protectors

Asked 10 years ago by Anonymous.

• A:Answer Here is the following warranty information on Rocketfish: If you purchased your Rocketfish product as new from Best Buy the surge protector comes with a one year warranty. There is no requirement to register your product with Rocketfish. Please keep a copy of your receipt for warranty service.

  Answered 8 years ago by SpeedyVerified Purchase

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Q: QuestionDoes this surge protector have a UL certification

Asked 6 years ago by Jake.

• A:Answer There is a UL sticker on the back of the device.

  Answered 6 years ago by Ryan

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Q: QuestionCan I use this outside with a Sunbrite TV?

Asked 10 years ago by Anonymous.

• A:Answer This is for inside use only.

  Answered 10 years ago by todbot

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Q: QuestionHow many joules on the 2 outlet wall tap surge- pictured above?

Asked 5 years ago by LESW.

• A:Answer 1500 joules

  Answered 5 years ago by RocketfishCustomerSupport

  
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Q: QuestionWill the plug fit in a recessed plug? Thank you.

Asked 5 years ago by Norbert.

• A:Answer Likely not. The back is flat and the box itself is quite wide.

  Answered 5 years ago by JfreshVerified Purchase

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Q: Questionwhat voltage will it cover?is this only for 110 V or can I use it on 230-240 V 50 hz overseas (for devices that can also handle 240 volts, like my computer and camera battery charger)?

Asked 10 years ago by Anonymous.

• A:Answer This product only covers 110v

  Answered 10 years ago by stumpgrinding

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Q: QuestionWhat is the delay time after a power surge?

Asked 11 months ago by Clm.

• A:Answer While a power surge happens almost instantaneously, the response time of our Rocketfish™ 2 Outlet Wall Tap 1500 Joules Surge Protector is very fast, typically less than a nanosecond (one billionth of a second). However, there is no intentional delay time built into the surge protector after a power surge. Its function is to immediately divert excess voltage to protect your connected devices as the surge occurs. Once the surge has passed and the voltage returns to a normal level, the surge protector will automatically reset and continue to provide protection for future events. If you have any other questions or need further assistance, feel free to ask! - Mae | Rocketfish Support

  Answered 11 months ago by RocketfishCustomerSupport

  
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Q: Questionis this product available in white?

Asked 2 years ago by Colors.

• A:Answer Hi there, The product is available only in black. Rocketfish Support Molina https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 2 years ago by RocketfishCustomerSupport

  
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Q: QuestionWill this stop radio static

Asked 2 years ago by Anonymous.

Q: QuestionWhat is the peak Watt capacity?

Asked 3 years ago by Anonymous.

Q: QuestionCan this be used on a new top loader washing machine.

Asked 3 years ago by Daniel.

Q: QuestionHOW DOES THE CONNECTED EQUIPMENT NSURANCE WORK? THE BLUE LIGHT OF PROTECTED IS STILL ON AND THE POWER OF MY TV IS BURNED, THE SURGE PROTECTOR DID NOT WORK AS IT SUPOSED TO.

Asked 3 years ago by MARIA.