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Try changing the connection type in your phones settings. It needs to be connected as either 'mass storage' or 'memory card'. You could also try 'data connection'.
Sorry, there was a problem. Please try again later.Hi! Thanks for your question. The manufacturer might have free software for your phone downloadable through their website. If you have any further questions on this issue or would like to speak with a live agent, please call: 1-888-BESTBUY
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