Questions & Answers

Q: QuestionWhat is the total output of the USB ports on this surge protector?

• A:Answer The 2 USB ports on this surge protector deliver a 2.1-amp total output.

Q: QuestionWhat do the LED indicators on the surge protector show?

• A:Answer The LED indicators alert you when protection is active and the surge protector is grounded.

Q: QuestionWhat type of plug does the Rocketfish surge protector have?

• A:Answer This surge protector has a 5' Soft-Flex power cord with right-angle plug.

Q: QuestionDoes this surge protector have a resettable circuit breaker?

• A:Answer Yes, this surge protector does have a resettable circuit breaker.

Q: QuestionDoes this surge protector have a noise filter?

• A:Answer Yes, it has a 47dB EMI/RFI noise filter to protect against electromagnetic interference.

Q: QuestionHow many outlets are on this surge protector?

• A:Answer This surge protector has 7 surge-protected outlets.

Q: QuestionWhat is the maximum load in Watts this will handle before the built-in circuit breaker trips? Specs say it is 105 Ams and 400 volts. That would be about 42000 Watts... that can't be right!?

Asked 8 years ago by Tree.

• A:Answer You can't believe everything you read, even spec sheets. No way this power strip is 105 amps. Probably a typo. Typically, these units will trip out at 15 amps. The 14 ga or 16 ga wire used in the power cord is also only rated at or around 15 amps. Since this unit is designed for 120 vac, the 400 volt rating doesn't make any sense (unless it is referring to what the individual ratings are for the different components that make up the product. The other possibility is that the specs you are referring to is what the surge protection system is designed to handle, which is nothing to do with the power strips nominal operating parameters.

  Answered 7 years ago by KonawindVerified Purchase

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Q: QuestionHow do I register products plugged into surge protector for warranty?Warranty for protection of products connected

Asked 9 years ago by Deb.

• A:Answer There is no registration for products that you have connected to the surge protector. If you experience a surge and need to pursue the connected equipment guarantee, please contact our call center at 1-800-620-2790 any day from 8am to 9pm CST.

  Answered 9 years ago by RocketfishCustomerSupport

  
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Q: QuestionHow long is the plug in cord? Does it have a 90 degree plug in? I am looking for about a 9' cord with a 90 degree or flat plug in.

Asked 8 years ago by Deg.

• A:Answer They have several lengths to chose from mine is 6FT with 90 degree plug

  Answered 8 years ago by hippieVerified Purchase

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Q: QuestionAre you able to mount this in anyway to hide the wires for a clean look? If there are any limitations, what are they?

Asked 8 years ago by ProfessorDrex.

• A:Answer This surge protector is wall mountable. No limitations listed.

  Answered 8 years ago by CommunityAnswer

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Q: Questioncan i connect to 220vI am from Argentina and we have 220v. The device support 220v?

Asked 9 years ago by Anonymous.

• A:Answer No, would need a convert and use only 110v devices with is.

  Answered 8 years ago by JJonesVerified Purchase

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Q: QuestionWhat is the warranty on this? What is the protection guarantee for items connected to the surge protector?

Asked 9 years ago by Anonymous.

• A:Answer The manufacturer warranty covers parts and labor of the surge protector for one year. This surge protector also comes with a $200,000 connected equipment guarantee.

  Answered 9 years ago by RocketfishCustomerSupport

  
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Q: QuestionWhat is the clamping voltage/voltage peak on this surge protector?

Asked 5 years ago by Jan.

• A:Answer Here are the specifications: (LN, LG, NG) = (400, 400, 400)

  Answered 5 years ago by RocketfishCustomerSupport

  
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Q: Questionwill this work for a 2 prong plug

Asked 5 years ago by nana.

• A:Answer It works with US two prong plugs. There are plugs from other countries that are two prong that won’t work. The following web page link shows the type of plugs that work in this surge protector. https://en.wikipedia.org/wiki/File:NEMA-AC-Power-Plugs.jpg.

  Answered 5 years ago by JereVerified Purchase

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Q: QuestionToggle switch doesn’t click when pushed on or off is this normal?

Asked 5 years ago by Lumpy.

• A:Answer That is not normal. It should make a click sound each time it’s pressed.

  Answered 5 years ago by GoRocket

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Q: Questionstates a 1 year warranty on parts/labor for the surge protector itself and a lifetime equipment warranty covering up to $200K in damages. If the surge protector fails (due to a malfunctioning plug port etc) after 1yr is there coverage for equip or not?

Asked 8 years ago by saywhat.

• A:Answer I doubt a malfmuntioning unit will cover a loss. If you are concerned about coverage on a loss. Get a nice battery backup surge protector with an extended warranty.

  Answered 8 years ago by JohnnyVerified Purchase

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Q: QuestionI bought this so I could plug in my pc but I've noticed the protector makes a high pitched noise when plugged in. The noise gets louder when using the usb ports. Is this normal?

Asked 10 months ago by Marc.

• A:Answer A high-pitched noise from your Rocketfish™ 7-Outlet/2-USB 2100 Joules Surge Protector Strip is not typical. This could indicate an issue with the internal components, especially if the noise gets louder when using the USB ports. I recommend the following steps: 1. Unplug the Surge Protector: Disconnect it from the power source and all connected devices. 2. Inspect for Damage: Check for any visible damage or loose connections. 3. Contact Support: Reach out to our Rocketfish customer support team (1-800-620-2790) for further assistance. - Mae | Rocketfish Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 10 months ago by RocketfishCustomerSupport

  
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Q: Question. I have this unit. how can i tell if it's on or off?

Asked 1 year ago by Anonymous.

• A:Answer Has lights that show when it is on and when it is still being protected.

  Answered 8 months ago by MarcWVerified Purchase

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Q: QuestionIs it wall mountable?

Asked 1 year ago by Anonymous.

• A:Answer Yes, best when you use high quality double-sided tape.

  Answered 8 months ago by oldgamerVerified Purchase

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