Questions & Answers

Q: QuestionHow many HDMI ports does this TV have?

• A:Answer This Roku TV is equipped with 4 HDMI ports.

Q: QuestionDoes this TV support private listening?

• A:Answer Yes, you can enjoy private listening by connecting your favorite wireless headphones to the TV via Bluetooth.

Q: QuestionCan I connect this Roku TV to my smart home system?

• A:Answer Yes, this Roku TV is compatible with all major voice assistants and can integrate seamlessly into your smart home ecosystem.

Q: QuestionWhat is the resolution of this Roku TV?

• A:Answer This Roku TV has a 4K resolution, which is four times sharper than HD.

Q: QuestionWhat type of display panel does this TV use?

• A:Answer This Roku TV features a QLED display panel for vibrant and accurate colors.

Q: QuestionHello ROKU, your brand-new ROKU 65" QLED is everything I want in a ROKU TV, and I am ready to purchase one, however, why did you only have a 50Hz refresh rate and not a 120 Hz refresh rate? This is a big mistake you are making with your new TVs.

Asked 2 years ago by Senniebum1.

• A:Answer Hi there, thanks for sharing your feedback & for being a fan of Roku. Our new Roku Plus Series TVs are designed for a great viewing experience while streaming. Since all major streaming providers stream content in 24-60 Hz, we've opted to focus on great color (QLED), high contrast (local dimming), high brightness, and fantastic HDR performance—all to make sure movies & TV look their best!

  Answered 2 years ago by Roku Team

  
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Q: QuestionWhat makes this TV worth $200 more than the TCL 65S555 that appears to be almost identical?

Asked 2 years ago by Spencer.

• A:Answer Hello! There are a few key differences, including auto brightness, Dolby Atmos, wireless audio expandability, bluetooth private listening, and an upgraded remote with hands-free voice control, rechargeable battery, and a lost remote finder. We recognize that each customer will have different preferences based on their usage, budget, and existing at-home setup. For this reason, recommend closely comparing the available options to determine which Roku TV experience will best suit your needs!

  Answered 2 years ago by Roku Team

  
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Q: QuestionCan you pair Bluetooth headphones directly to the TV without having to go through a cellphone? I'd like to use over the ear headphone to not disturb others without draining my cellphone battery. I can't with my other TVs that have Roku OS built in.

Asked 2 years ago by Gadget7711.

• A:Answer Yes! The Roku Plus model uniquely comes equipped with Bluetooth 5.2, which will allow you to connect your wireless headphones directly to the TV, rather than using the Roku Mobile App. Happy Streaming!

  Answered 2 years ago by Roku Team

  
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Q: QuestionCan you use a roku stick on this t.v. or do you have to use the remote of the t.v. itself would it make a difference,

Asked 2 years ago by sorry.

• A:Answer Let me boil this down for you: you don't need a Roku stick, since the TV has everything off the shelf that the stick would give you.

  Answered 2 years ago by luislast

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Q: QuestionWhat is the warranty on Roku brand tv's?

Asked 2 years ago by ron.

• A:Answer P I have a one-year warranty what's no one have called me back I called you last month I still got a few months on this thing but it's not showing anything now and actually I want to file a complaint this is ridiculous

  Answered 2 years ago by Anonymous

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Q: QuestionDoes this tv have hdmi 2.1 ,like it says in description? Thanks

Asked 2 years ago by Boss44.

• A:Answer Yes! This select series model comes with 1 HDMI 2.1 input and has 4 HDMI inputs in total. Happy Streaming!

  Answered 2 years ago by Roku Team

  
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Q: QuestionHow can this tv support Dolby Atmos, or provide a Dolby Atmos signal, without having eARC?

Asked 2 years ago by Jack.

• A:Answer Hello! All 4k Roku branded TVs, including this one, support eARC (HDMI1) which can transmit Atmos audio to a receiver or compatible soundbar.  In addition, the speakers in Plus Series TVs are also Atmos certified, which allows the TV to decode Atmos content even if external speakers are not attached.

  Answered 2 years ago by Roku Team

  
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Q: QuestionI want to be ably to use my existing sound setup and not buy a Bluetooth sound bar. What options are there for hooking up the audio from the TV to my receiver (non Bluetooth)?

Asked 2 years ago by Kris.

• A:Answer Great question! This Plus model supports Dolby Audio/Dolby Atmos surround sound systems and offers other connectivity options besides Bluetooth such as a digital optical audio port, an HDMI ARC port, and standard composite inputs. Check out the Connectivity section of the Specifications tab for the full list of connectivity options. Happy Streaming!

  Answered 2 years ago by Roku Team

  
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Q: QuestionI want to verify that you can still download additional apps other than what comes "preloaded" on the TV itself.

Asked 2 years ago by jmk.

• A:Answer Of course! The Roku Platform has 10,000+ channels available for our users to download. To see if your favorite channel is available, visit us on our website, click on the Channel Store tab, and search for the title. Happy Streaming!

  Answered 2 years ago by Roku Team

  
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Q: Questioncan you tell me how wide this TV is?

Asked 1 year ago by Deb.

• A:Answer Hello Deb! Absolutely! Here are the dimensions for the TV Product Height With Stand 35.9 inches, Product Width 57 inches, Product Depth With Stand 13.1 inches, Product Height Without Stand 33.1 inches, Product Depth Without Stand 4 inches, Product Weight Without Stand 36.7 pounds, Stand Width 52.5 inches

  Answered 1 year ago by Roku Team

  
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Q: QuestionWhich size TV has the better video and audio quality, the 65" or the 75" ?

Asked 2 years ago by PhilM52.

• A:Answer Hi PhilM52, That's a good question! Our Plus series Roku TV models (55",65", and 75") are all equipped with a 4k QLED display and Dolby Vision Audio. So, you won't have to sacrifice any features depending on which size you choose. Let us know what your choice is!

  Answered 2 years ago by Roku Team

  
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Q: Questionwill the box fit in a jeep liberty

Asked 1 year ago by littlemo.

• A:Answer Hello Littlemo! Since the interior dimensions of a Jeep liberty can vary depending in the specific model and year. It is recommended to measure the available cargo area dimensions in your specific Jeep Liberty model to ensure the TV will fit comfortably. To help the Box Dimensions are Height 38.8 inches, Width 62.6 inches, Depth 6.5 inches

  Answered 1 year ago by Roku Team

  
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Q: QuestionWhat is the overall measurements of the 65 inch Roku TV. I need to see if it will fit in my entertainment center.

Asked 2 years ago by Emac.

• A:Answer With the stand, this Plus Series model has a height of 35.9 inches, a depth of 13.1 inches, and a width of 52.5 inches. See these and other measurements in the Dimension section of the Specifications tab.

  Answered 2 years ago by Roku Team

  
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Q: QuestionHello Roku, I do realize that streaming providers stream content in 24-60 HZ, however, since this new Roku Class Series QLED TV has a 50Hz refresh and not a 120 Hz, How will this TV perform with a connected game console and fast-action streaming sports?

Asked 2 years ago by Senniebum1.

• A:Answer Hello! Our Roku Plus series models come equipped with preset picture modes, such as Sports and Gaming settings, to automatically provide picture enhancements. For the most responsive gaming experience, visit the FAQ article on our website titled, "What are the best settings on my Roku TV for gaming?". These adjustments can greatly help by tailoring the TV settings to your preferences while gaming and reduce input lag or display lag. We take a lot of pride in the display design of these TVs and the best way to assess the quality is to see it for yourself. Feel free to stop by your local Best Buy and ask for a demo!

  Answered 2 years ago by Roku Team

  
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