“Can I get the closure snaps for a flapover laptop bag I presently own a Samsonite flapover bag that is camel in color. I really like the bag. The closure snaps have both broken. I sent in a request before and rather than sending just the snaps they sent me a new black bag. I appreciate what they did but I really want snaps for my old bag. Is that possible? They just screw on so I am not sure why it could not be done.”

1-2 of 2 Answers

• Yes

  Answered by daniellecain123456789 10 years ago

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• Jim, I don't know who you contacted, but I would try again to contact Samsonite Customer Service again directly to try and clear up your need to keep using the bag you like. Meanwhile now you have a black one. Sometimes companies will do that (full replacement) because it is easier than trying to get a hold of the actual parts that you want to repair. Keep at them and/or escalate the service ticket. Good luck!

  Answered by zgwolf 10 years ago

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.