“The microwave started to produce a burning smell when using the convection option. The smell is of a burnt chemical. I have not used chemicals to clean it. Has there been issues with the microwave?”
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Hi Meg, We take this concern very seriously and would like to do everything we can to help resolve this issue. Ensuring our customer's safety is our utmost concern. Please see the model's user manual link below on page 39, if there's a burning smell on your microwave. https://downloadcenter.samsung.com/content/UM/202309/20230915153033619/O_DE68-04367A-06_IB_FULL_MC12J8035CT_AA_EN_230831.pdf If you are still smelling an unusual odor after following the steps, we highly suggest contacting us directly. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146835432, which will help our team pull up your information. ^Rainly
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