A:AnswerHi Tina,
You can check the availability and compatibility of the microwave parts and contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Have a great day.
^Aloe
A:AnswerHi Catherine,
We know how important maintenance is to our appliances. Here is a link to help you with the microwave's maintenance. Please see each section, follow the steps, and follow the steps for further help.
How to clean a Samsung microwave.
https://www.samsung.com/us/support/answer/ANS00062285/
Have a great day.
^Aloe
A:AnswerHi CESAR,
Thank you for reaching out, and we hope you are in good health. We are glad that you have purchased a Samsung microwave to be part of your household.
Your microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
ONE (1) YEAR PARTS AND LABOR.
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON.
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME16K3000AS/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144731751
Leo
A:AnswerHello,
Thank you for reaching out. I understand the display panel of your microwave indicates SE code. I do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01110365/ to guide you on the issue.
Another link that you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F
as this has all the troubleshooting guides, links, videos, and other resources that you might need for your microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144223196.
-Noraina
A:AnswerHi Glo! To help answer this, I'm providing this link (https://bit.ly/2XhkM5q) to the installation manual for this model. Page 7 shows all the minimum dimensions needed to properly install this microwave. ^Jecca
A:AnswerI'm happy to help with this, Pat! First, here is a link (https://bit.ly/3DXiqcK) to the installation manual for this model. Page 7 has a diagram showing the spacing dimensions required for installation. ^Jecca
A:AnswerHey Steve! We're so sorry for any confusion about this. I can provide this link (https://bit.ly/3DShAOH) to the installation manual for this model. Page 8 begins the section on where and how the mounting plate should be placed. ^Jecca
A:AnswerHi briny! I'm so sorry that last link did not work for you. I'm providing the full link to this model's installation manual below. ^Jecca
https://downloadcenter.samsung.com/content/EM/201712/20171226112925183/SMH8165_XAA_DE68-03587A-08_EN.pdf
A:AnswerFrom my experience installing this I had to remove the old bracket and install a new one. The mounting bracket is included with the microwave I did try to re use but a few slots on the old bracket didn't line up definitely better off using what was made for the microwave
A:AnswerHello there! To set the time on your microwave please follow the below steps.
1. Press the Clock button.
2. Use the number buttons to enter the current time.
3. Press the ENTER/START button.
I have also provided the link to the service manual for further assistance. Please see page 12
(https://downloadcenter.samsung.com/content/UM/201712/20171227164806882/2017.12.22_ME16K3000A_AA_EN-MES.pdf)
Thank you for being the best part of Samsung. ^Nic
A:AnswerThe microwave has a glass turntable to catch any spills but I suggest that you clean the interior at least once per week for normal use & immediately after if there’s a spill.
I wipe the interior with lemon juice to keep it fresh so food smells don’t linger.
A:AnswerHi Kathi! I'm providing this link (https://bit.ly/3jafylc) to the user manual for this model. Page 10 has a full list of all parts and accessories included with the microwave. ^Jecca
