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I'm sorry to hear you're having an issue with your SMH1816W. To reset the microwave, try turning the circuit breaker off then on again, making sure the unit is plugged into a dedicated 20-amp outlet. If the microwave still doesn't function, service may be necessary. Please call 888-BEST BUY or 800-SAMSUNG to speak with an agent who will be happy to assist you. Thank you, Ms. Samsung
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