Questions & Answers

Q: QuestionWhat does the Filter message mean that shows on the panel?

Asked 3 years ago by Fireball.

• A:Answer Change or clean the filter then Reset

  Answered 1 year ago by vincemann

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Q: QuestionIs this model has different fan speed of exhaust?

Asked 3 years ago by Anonymous.

• A:Answer Yes, push the Fan button to your desired speed.

  Answered 1 year ago by vincemann

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Q: QuestionLike this model. Been using it for about a week. If anyone has replaced the light over the cooktop, please answer with what they are and where to get them. Would love to have more light over the cooktop.Thanks.

Asked 3 years ago by PatNole.

This question was asked about the related product: Samsung - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook - White

• A:Answer I'm happy to help with this, NolePat! First, here is a link (https://bit.ly/3kckI01) to the full user manual for this model. Page 21 has everything you need to know about replacing the cooktop and oven lights in this model. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes the exhaust have low, medium and high levels?

Asked 3 years ago by Sandra.

• A:Answer I have great news for you, Sandra! According to page 10 of the user manual (https://bit.ly/3kckI01) the vent on this model actually has 4 speed settings. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionHow to change clock from 25 to 12 hour format?

Asked 3 years ago by Biker49.

• A:Answer Hold the OFF button for 30 seconds. The display will begin flashing. I know....It was not in the one page "manual"!

  Answered 3 years ago by ArlototheRescueVerified Purchase

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Q: QuestionHow many cfm exhaust fan

Asked 3 years ago by Tom.

• A:Answer Thanks so much for asking, Tom! I have the vent power for this model listed as: 400 CFM. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionCa we replace existing SMH7178STD with this ME19R7041 FG without any modification to existing opening>

Asked 3 years ago by BK.

• A:Answer Thanks so much for asking, BK! To help with this, I'm providing this link (https://bit.ly/3D15txW) to the installation manual. As long as your current opening fits the location requirements found on page 7, this model can be installed there. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this microwave have a rack?

Asked 4 years ago by answer.

• A:Answer We appreciate you asking! This model comes with one glass turntable that sits on a roller ring. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionShould there be any clearance between the top of the unit and the bottom of the cabinet above?

Asked 4 years ago by johh.

This question was asked about the related product: Samsung - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel

• A:Answer I'm happy to help with this, johh! First, here is a link (https://bit.ly/3D15txW) to the installation manual for this model. Beginning on page 7 you can find detailed information about the location requirements for this model. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes this have an interior light if so I can’t find it

Asked 4 years ago by Tjones.

• A:Answer I'm happy to help with this, Tjones! Yes, this microwave does have an internal light that should turn on when the door is opened. However, if your light is not turning on, it may need to be replaced. Here is a link (https://bit.ly/3kckI01) to the user manual. Page 21 has detailed instructions on how to replace the oven light. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhere exactly is the back vent opening on this model. I need a microwave with a vent that is located either in the middle or bottom of the back panel. How many inches from the top is the back opening?

Asked 4 years ago by Msaav.

• A:Answer About an inch from the top, or out the top.

  Answered 3 years ago by RayN

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Q: QuestionMicrowave is pretty new. Has been working good. Today it turns on, but makes a different noise and does not heat. What could be the problem?

Asked 4 years ago by Jeff.

• A:Answer I'm happy to help with this, Jeff! Based on what you've described, it is most likely the microwave is in "demo mode" which allows the buttons to function, but prevents the microwave from heating. But not to worry, this link (https://bit.ly/3CMnD6b) can walk you through how to turn off demo mode, as well as what else to check if that does not resolve the issue. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs the 0 supposed to be on all the time for starting time to cook

Asked 4 years ago by Anonymous.

• A:Answer Thanks so much for asking! Once the clock has been set on this model, the current time should be displayed when the microwave is not in use. Page 10 of the user manual (https://bit.ly/3kckI01) has step by step instructions on how to set the clock. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat happens when a microwave stop heating

Asked 4 years ago by Anonymous.

• A:Answer Hello, I am including a link to a helpful troubleshooting guide to support your concerns on the microwave not heating (https://bit.ly/3CqJf86). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143831307) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena

  Answered 4 years ago by Samsung

  
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Q: QuestionCountry of origin

Asked 4 years ago by Anonymous.

This question was asked about the related product: Samsung - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook - White

• A:Answer A very nice microwave replacement After original finally bit the dust Be sure your measurements are correct to replace original

  Answered 4 years ago by JoyfulVerified Purchase

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Q: QuestionWhat does E-11 mean?

Asked 4 years ago by Anonymous.

• A:Answer Hi there! I'm happy to help with this. I have this link (https://bit.ly/2WHfFM2) that discusses what different error codes mean, as well as what steps to take when you have an error code on your microwave. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow strong is the exhaust fan? I want a 400 or above CFM

Asked 4 years ago by Marsha.

• A:Answer Thanks so much for asking, Marsha! Our specifications list the vent power of this model as: 400 CFM. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questionis 30" trim available

Asked 4 years ago by option.

• A:Answer Yes

  Answered 4 years ago by LucyVerified Purchase

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Q: QuestionCan i buy the bracket and screws to mount at the store? If not where can i get it from ?

Asked 4 years ago by Loha.

• A:Answer The bracket is attached to the microwave when you first un-box it. You need to un-screw it from the back of the microwave.

  Answered 4 years ago by SundayDriverVerified Purchase

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