A:AnswerHello.
Thank you for reaching out regarding your Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator noise. On behalf of Samsung, we do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, for us to be able to fix this, I will be providing you with a troubleshooting guide.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Also, I have included your warranty for assistance.
https://www.samsung.com/us/support/service/warranty/RF18HFENBSR/US
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144668101
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
A:AnswerHi Coach.
Thank you for reaching out regarding your Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator on where the feeler arm and ice maker are producing a lot of ice. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, the feeler arm is located on the left side of the ice maker. As it is making too much ice, I will be providing you with a troubleshooting guide.
Samsung ice maker makes too much ice.
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
Also, I have included a link to your user manual on the image of the ice maker and the feeler arm. Please go to page 29.
https://downloadcenter.samsung.com/content/UM/202110/20211020110032896/NW2-FDR_DA68-01845C-26_EN_MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144668199
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
A:AnswerHi Bee!
Glad that you asked why the ice maker produced no ice after the installation of your refrigerator. To answer your question, after initial installation, it may take up to two days for the ice maker to try to fill with ice. Over that period of time, throw out the first 1 or 2 buckets of ice the freezer makes to ensure all impurities have been removed from the water line. Refer to the user manual on pages 24 and 29 about ice maker operation: https://downloadcenter.samsung.com/content/UM/202110/20211020110032896/NW2-FDR_DA68-01845C-26_EN_MES.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144838588), which will help our team pull up your information.
Have a great day.
Melardo
A:AnswerHi Curious.
Thank you for reaching out regarding your Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless steel clearance. Regarding your concern, allow 2.5" of clearance on the hinge side of the refrigerator when installing next to a wall where the handle may make contact. Also allow 1" minimum clearance at the rear for proper air circulation and water/electrical connections. Allow a 3/8" minimum clearance at sides and top for ease of installation
I recommend you check this link for assistance.
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/pdf/RF18HENBSR_2018.PDF
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144213115
^Camille
A:AnswerYes it is frost free. the freezer gets extremely cold, we had to turn it up to 2 degrees, there was some frost on certain parts for a while after we got it, but it seems to have less now.
