“Purchased new and installed by a contractor out of the box. Plugged in and nothing turns on. There's no inside light, no LED panel, and no power to the microwave. Outlet works perfectly fine, but tried plugging it in elsewhere anyways. Dead on arrival.”
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Hi there, We know how convenient it is to have a working microwave in our home, and we are glad to help you. You can check out the link below for steps to help with your microwave that suddenly stops while using it. Samsung microwave is not heating or has stopped working https://www.samsung.com/us/support/troubleshooting/TSG01001963/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1151818110) when you message us so our team can retrieve your information. Thank you. -Kimberly
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