Questions & Answers

Q: QuestionDoes it come in white?

Asked 5 years ago by saffta.

• A:Answer No, it does not come in white.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionHow much weight can the flex drawer hold?

Asked 5 years ago by Matthew.

Q: QuestionWhat colors are available and why is the middle rare usd ?

Asked 6 years ago by Mema.

Q: QuestionIs this available in black?

Asked 6 years ago by Craig.

• A:Answer We picked the silver color one. The other option I believe is black.

  Answered 6 years ago by OldfolkVerified Purchase

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Q: Questioncan a second ice maker be put in the bottom freezer?

Asked 6 years ago by bertich.

• A:Answer No

  Answered 4 years ago by JimmieS

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Q: QuestionIs this a dark stainless steel? I need a lighter stainless steel ..that is counter depth like this one

Asked 6 years ago by Vicki.

• A:Answer It looks like all of the other stainless in my kitchen.

  Answered 6 years ago by Bostonian

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Q: QuestionWhat is the difference between a 28 and a 22 cubic if they have same dimensions on the outside?

Asked 6 years ago by John.

This question was asked about the related product: Samsung - 22.6 Cu. Ft. 4-Door French Door Counter Depth Refrigerator - Tuscan Stainless Steel

• A:Answer Typically the smaller capacity refrigerator is counter depth which means it’s has a smaller depth to better match the counters in your kitchen. It looks better but reduces the capacity quite a bit.

  Answered 3 years ago by Battery

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Q: QuestionDoes the refrigerator have casters/wheels for easy moving?

Asked 2 years ago by Anonymous.

• A:Answer Yes

  Answered 2 years ago by TechnicianVerified Purchase

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Q: QuestionHow can I adjust the temperature in the refrigerator and freezer manually, I do not understand the directions??

Asked 3 years ago by Judi.

• A:Answer Hi Judi, Thank you for showing interest to know more about our refrigerator. Samsung always makes sure to provide options on how to make things easier for you, like the process of changing your refrigerator and freezer temperature. For your reference on how to change temperature please click on this link and click on the Controlling the Temperature option. https://www.samsung.com/us/home-appliances/ranges/gas/6-0-cu-ft-smart-freestanding-gas-range-with-no-preheat-air-fry-convection-in-stainless-steel-nx60a6511ss-aa/#specs Stay safe, Reference Ticket Number: 1144198590 ^Mila

  Answered 3 years ago by Samsung

  
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Q: QuestionI have had this refrigerator for a week and it still has a very powerful chemical smell. I had to throw out all of my produce because it tastes like the chemical smell. Is this normal? When can I expect it to resolve?

Asked 3 years ago by Ldon.

• A:Answer Jecca - this is not helpful in the least. The refrigerator is days old. It does not need to be cleaned. I do not need to keep food odors out. The refrigerator smells like a chemical plant and all of my produce absorbed the smell.

  Answered 3 years ago by LdonVerified Purchase

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Q: QuestionHello, Does this models flex draw convert into a freezer? I was told it would and can’t seem to figure out how to set it on the fridge or in the app. Thanks

Asked 4 years ago by Rachel.

• A:Answer Hi there, Rachel! The FlexZone drawer on this model has 4 available settings. Each of these settings has its own set temperature. For more information about these settings, here is a link (https://bit.ly/3oV8N9u) to the user manual for this model. Page 42 has a diagram showing the available settings. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow noisey is this unit and does it run 24/7 or has cycle on off when coldness is met.

Asked 4 years ago by VIC.

• A:Answer Great questions, VIC! I have this link (https://bit.ly/35qw5ZZ) that discusses all the possible noises you may hear from the refrigerator, as well as what to do if you hear an abnormal sound. The compressor will cycle on and off as long as the internal temperature is holding at the set temperature. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow much clearance do you need to open the doors on this unit? Installing inside 37" built in cabinets and need to know if the doors will open within that space.

Asked 4 years ago by 24451731.

• A:Answer I'm so glad you asked! To help with this, I'm providing this link (https://bit.ly/3tIffj3) to the full user manual for this model. Pages 19 and 20 have detailed diagrams showing all the required location dimensions, including with the doors open. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow do you remove shelves to clean

Asked 4 years ago by Godsplan.

• A:Answer I'm happy to help with this! This link (https://bit.ly/2QjotV5) can walk you step by step through removing any of the shelves and door bins in the refrigerator. Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionMy left door wont stay open , if I open both doors the right one will stay open but the left slowly closes on its own, how do put more tension on the door or is there a way to tighten a hinge Model# RF24R7201SR/AA

Asked 5 years ago by James.

• A:Answer Just needs adjustment

  Answered 3 years ago by SamsungVerified Purchase

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Q: QuestionIs this refrigerator panel ready?

Asked 5 years ago by Anonymous.

• A:Answer No, this unit is not panel ready.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionIs there a light on the water/ice dispenser of the door?

Asked 3 years ago by TA.

• A:Answer Hi TA, Thank you for asking about the light on the water and ice dispenser of the Samsung refrigerator. Yes, there's a dispenser light. You can check it on the Samsung link under specification. Here's a link: https://www.samsung.com/us/home-appliances/refrigerators/4-door-french-door/23-cu--ft--counter-depth-4-door-french-door-refrigerator--2019--in-fingerprint-resistant-stainless-steel-rf24r7201sr-aa/#specs If you have inquiries and need further assistance, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Once you contact us, you can provide this reference number 1144838218. ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes it have a dispenser light if so how do I turn it on?

Asked 3 years ago by Danielle.

• A:Answer Hi Danielle, Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 22.6 cu. ft. 4-Door French Door Counter Depth Refrigerator with FlexZone™ Drawer - Black stainless steel. The refrigerator is equipped with a dispenser light. The light turns on each time the dispenser is used. I have shared the specification sheet below that shows the feature is available. https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/4-door-french-door/pdp/rf24r7201sr-aa/new_spec_sheet_062519/newly_uploaded_specsheet_062519/RF24R7201SR.pdf I have also shared the user manual link below. Please access the link and turn to page 53 for the dispenser panel. https://downloadcenter.samsung.com/content/UM/202106/20210623134419044/FDR_AW4-CD_FL_DA68-03832A-05_EN_MES_CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144722301 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionHow do you replace the water filter? Do you need to turn off the water source first? Thanks.

Asked 5 years ago by laur.

• A:Answer We recommend turning off the water supply to the refrigerator when replacing the water filter. Here is a helpful link with steps on replacing the water filter (https://bit.ly/2MtpkNs). Thank you for being a Samsung customer! ^Lena

  Answered 5 years ago by Samsung

  
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