“We have the newer Samsung it is the one pictured above. We are having trouble with the ice maker not producing any ice at all. Not even at night. We did change the filter about a month ago, it says there is still 87% of life left in it.”
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Hold the test buttons below the ice maker trays. Once you hear the bell sound or chimes release it. It happened to me and once I did that it reseted. Next morning my trays were full.
Sorry, there was a problem. Please try again later.Hi Icelady, Thank you for reaching out, and we hope you are in good health. We are saddened to know that this has happened to you. Your feedback helps us understand where we can take steps to improve our product and service. I have shared a Samsung link that will address your concern with the ice maker of your refrigerator. Samsung ice maker is not making any ice: https://www.samsung.com/us/support/troubleshooting/TSG01001014/ I have also shared the user manual link below. Please access the link and turn to pages 66 - 67 for additional steps if needed. https://downloadcenter.samsung.com/content/UM/202108/20210824181537497/DA68-04023J-02_MANUAL_USERS_EN_MES_CFR_RF9000A_F-Hub.pdf Your refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of: One (1) year parts and labor. Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing). Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only. Please click on the link for complete details of warranty coverage. https://www.samsung.com/us/support/service/warranty/RF23A9771SR/AA Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144700799 Leo
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