Questions & Answers
- Model:
- RS25J500DBC/AA
- |
- SKU:
- 5115800
Highly rated by customers for: Spacious, Price, Ice maker
Page Showing 221-231 of 231 questions
Q: QuestionRefrigerator temperature is set to the first (lowest) bar and everything in the fridge is STILL freezing. My milk is frozen solid; coffee creamer is frozen solid; bottled water is frozen solid. Please help! The fridge is less than 2 weeks old.
Asked by VKBell.
- A:Answer Hi there VKBell! The lowest bar on the temperature setting is the coldest. If you're still having issues with items freezing in the refrigerator compartment, I would recommend checking out this link (https://bit.ly/2q5BC3F) for some steps you can take to resolve this. ^Jecca
Answered by Samsung

Q: QuestionMy Samsung model # RS25J500DSG fridge not making any ice ???
Asked by Anonymous.
- A:Answer No I'm sorry it is not because it's been a month now that I've been without a fridge because they never brought it
Answered by JeanC
Q: QuestionWhat kit would I have to buy to install the water line from the main water source and kit for the refrigerator.
Asked by Jorgesilva.
- A:Answer Copper tubing is recommended. Some of these items are sold as a kit, but there is no kit number provided. You need the following: 1/4” (6.35 mm) copper tubing 1/4” (6.35 mm) compression nut (1pc) Ferrule (2pc) or 1/4” (6.35 mm) plastic tubing → Molded end (Bulb) 1/4” (6.35 mm) compression nut (1pc)
Answered by CommunityAnswer
Q: QuestionThe touch screen is frozen. I cant change or select aalnything. I turned power off and then back on. I made one selection then it froze again. Same result multiple times trying. Only one year old????
Asked by Joe.
- A:Answer I'd like to help with this. Check out this link (https://bit.ly/2rqm9vE) for some information on what to do if the control panel is not responding. ^Jecca
Answered by Samsung

Q: QuestionDoes the ice/water dispenser has a night light
Asked by Janet.
- A:Answer Hi Janet! This model does not have a dispenser light. You can check out all the specifications by downloading the User Manual here: https://bit.ly/2N4rcds. ^Jecca
Answered by Samsung

Q: Questionmy fridge is on and sounds like working but not cooling and not making ice. what should i do?
Asked by Tomas.
- A:Answer Hi Tomas, we understand your concerns with the Refrigerator. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt
Answered by Samsung

Q: QuestionModel RS25J500DBC/AA KEEPS CHIMING11 time's and pauses then does it again. HOW DO I MAKE IT STOP.
Asked by Dogfather.
- A:Answer Hi Dogfather, we understand your concerns with the Refrigerator. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt
Answered by Samsung

Q: QuestionIs it possible to adjust the amount of ice that is discharged? When using the ice dispenser, it drops too much too fast.
Asked by Chad.
This question was asked about the related product: Samsung - 24.5 Cu. Ft. Side-by-Side Fingerprint Resistant Refrigerator
- A:Answer I had to adjust it on to the lowest setting for the fridge and that helped so it didn't make Ice so fast. If it still makes too much I just dump the excess ice in the sink so it doesn't get too built up in there.
Answered by ScHig80
Q: QuestionWhat is the size with the doors open ..? Or better yet can i fitted in a 36" opening incluiding the doors
Asked by Adrian.
- A:Answer See attached photo from pg. 2 of manual. Product Dimensions & Weight Dimensions (WxHxD with hinges, handles and doors): 35-3/4" x 69-15/16" x 36-3/16" Dimensions (WxHxD without hinges and door): 35-3/4" x 68-5/8" x 29-7/16" Dimensions (WxHxD with hinge and door, no handle): 35-3/4" x 69-15/16" x 33-13/16" Weight: 253.5 lbs. Shipping Dimensions & Weight (WxHxD) Dimensions: 37-3/4" x 78-7/8" x 36-3/16" Weight: 265.7 lbs.
Answered by HopeThisHelps
Q: QuestionA red light is on above the water dispenser with a lock sign, too. It is freezing weather. Has my water line frozen? I cannot dispense water.
Asked by Puzzled.
- A:Answer i do believe your child lock is on. lol. just hold the 2 buttons for child lock together for 5 seconds i think it is.
Answered by mytivogetsthis
Q: QuestionWhat is the height without hinge?
Asked by Anonymous.
- A:Answer Read the Specs!
Answered by AROD
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