Questions & Answers

Q: QuestionWhy is this refrigerator not available in my area?

Asked 4 years ago by beverlee13.

• A:Answer Sold out?

  Answered 4 years ago by CHPO

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Q: QuestionWhere can I get this refrigerator

Asked 4 years ago by Crash.

Q: QuestionAre there light switches on this model

Asked 4 years ago by Hawksbill.

• A:Answer Thanks so much for asking, Hawksbill! This model does not have any manual controls for the lights. The internal lights will come on automatically when the door is opened, and then turn off when it is shut. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat is the solution to when the freezer stops cooling?

Asked 4 years ago by ALPHA.

• A:Answer I'm happy to help with this, ALPHA! I have this link (https://bit.ly/3xjxPQ9) that can walk you through what steps to take if the refrigerator or freezer is not cooling properly. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow many watts would a generator need in order to safely run this refrigerator?

Asked 4 years ago by bh.

Q: QuestionCan the front of the refrigerator accept wood panels to match the cabinetry? Thank you.

Asked 4 years ago by Karen.

Q: QuestionMy samsung frig quit working after i checked the light in it bc i thought it was burnt out y is that

Asked 4 years ago by 4591.

• A:Answer Hello there! We'd like to speak with you directly about the issues you are experiencing with your refrigerator. If you would, please reference ticket number 1143575227, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow do I remove the glass from the top drawer that acts as a shelf?

Asked 4 years ago by Chill.

• A:Answer Hey Chill, I'm so glad you asked! I have this link (https://bit.ly/2VqDxTr) that can walk you step by step through how to remove any of the shelves and bins in your refrigerator. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionCan get a raincheck for this appliance

Asked 4 years ago by Anonymous.

This question was asked about the related product: Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - White

Q: QuestionFreezer is colder n but not freezing. Fridge was really warm, took everything out of Fridge, cooling a little now but not sure if it will continue or if at specs. The freezer still is not freezing. Please help. Anything I can check to help my poor fridge?

Asked 4 years ago by bbtforu.

Q: QuestionHow do you unlock the settings

Asked 4 years ago by Nana.

Q: QuestionI replaced the water filter around seven months ago but did not use the water or ice features for the past six months. The manual indicates water filters are good for around 300 gallons. Do I need to change filter again after 20 gallons of use ?

Asked 5 years ago by Ralph.

Q: QuestionGallon size door capacity? How many turkeys fit in freezer

Asked 5 years ago by Jojo.

This question was asked about the related product: Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - White

Q: QuestionI bought a Samsung Refrigerator from you 18 months ago. Bought the Geek Squad for a year, could not afford the renew price. The Ice machine motor is over turning the plastic Ice tray and causing it to crack and be forced out of the holder. What to Do?

Asked 5 years ago by rickie.

Q: QuestionCan I get a meat and cheese drawer

Asked 5 years ago by Anonymous.

This question was asked about the related product: Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - White

• A:Answer Thanks for asking! You can purchase replacement parts at SamsungParts.com or by calling 1-800-627-4368. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionIs it new?

Asked 5 years ago by Nidi.

This question was asked about the related product: Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - White

Q: Questionwhere i find this produt

Asked 5 years ago by sam.

This question was asked about the related product: Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - White

Q: QuestionMy Samsung ref. Quit working after the save energy light came on.but I turned it off and now it's still not working

Asked 5 years ago by Granny.

Q: QuestionDo the water filter have anything to do with why my refrigerator stopped working?

Asked 5 years ago by Jeanette.

This question was asked about the related product: Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Black