Questions & Answers

Q: QuestionDoes the ice making stop once the bin is full ? how it does that. Is there a sensor for that ?

Asked 9 years ago by KannanRaj.

This question was asked about the related product: Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

• A:Answer Yes there is a sensor that stops ice making when the bin is full.

  Answered 9 years ago by DanaVerified Purchase

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Q: QuestionHow long is the warranty?

Asked 8 years ago by Curious.

• A:Answer Its always going to be 1 year from purchase date.

  Answered 8 years ago by GamerVerified Purchase

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Q: Questionwould this be considered counter depth?

Asked 8 years ago by CounterDepth.

• A:Answer No, while it's shallower than a lot of standard fridge options it's nowhere near what I would consider counter depth.

  Answered 8 years ago by MikeMVerified Purchase

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Q: QuestionDoes Best Buy provide installation and removal service.

Asked 9 years ago by Anonymous.

This question was asked about the related product: Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Black

• A:Answer Yes. Very, very good customer service, in fact!

  Answered 8 years ago by KathyVerified Purchase

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Q: QuestionDo the Samsung have a ice maker problem

Asked 6 years ago by Rayl.

This question was asked about the related product: Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

• A:Answer Yes, it made ice but wouldn't dispense it. I will have 31 days of not working by the time the second repair man comes. Hope they fix it then.

  Answered 6 years ago by Mackey48

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Q: QuestionWhat color are the sides on the stainless steel model?

Asked 7 years ago by Jerpud.

This question was asked about the related product: Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

• A:Answer The sides are a dark gray.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionMeasured all my entrance way in the house. Largest is 32" inches wide Smallest is 30" inches wide. During delivery and installation are the doors able to be removed so that the refrigerator can be brought inside the house and positioned in the kitchen?

Asked 8 years ago by Tshark74.

• A:Answer Yes, the door are easily removed

  Answered 8 years ago by AzucenaVerified Purchase

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Q: QuestionDoes the water system use a replaceable filter on the drinking water or ice maker?

Asked 8 years ago by steph.

• A:Answer Yes, this unit uses a water filter for all of the internal water.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionA red light is on what does it mean

Asked 8 years ago by Anonymous.

• A:Answer Hi, the red light is the change the filter icon. To reset the icon, please view in the user manual http://downloadcenter.samsung.com/content/UM/201608/20160812140453214/DA68-02981N_Rev_04_USER_MANUAL_AA_SSEDA_DROP_IN.pdf on page 37. ^Rosi

  Answered 8 years ago by Samsung

  
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Q: QuestionWhy do I have to dig through your web sites for the dimensions of your appliances? I give up looking.

Asked 8 years ago by HappyJack.

This question was asked about the related product: Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

• A:Answer because you didn't scroll down far enough. All the measurements are in the Specifications of the fridge.

  Answered 8 years ago by Jillr

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Q: QuestionHow much do fingerprints show on this refrigerator

Asked 9 years ago by Nanbee.

This question was asked about the related product: Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

• A:Answer Pretty much same as any other SS appliance. We've tried a couple different kinds (Whirlpool, Samsung) but they have been the same.

  Answered 8 years ago by MacComputerUserVerified Purchase

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Q: QuestionDoes the free installation of a new refrigerator include the ice maker?

Asked 9 years ago by EmmaSue.

This question was asked about the related product: Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

• A:Answer yes provided there is a water source behind the fridge

  Answered 8 years ago by terryVerified Purchase

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Q: QuestionCan you set the freezer side to just be a fridge as well?

Asked 9 years ago by DanL9.

• A:Answer Not on this model

  Answered 8 years ago by TinaVerified Purchase

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Q: QuestionDo you take the old Refrigerator away after delivery?

Asked 5 years ago by SwapOut.

• A:Answer For us, we have had removal of the non-working refrig. by the Best Buy Geek Squad. Things could have changed since Co-Vid so I would check with your local Best Buy.

  Answered 5 years ago by ButchieVerified Purchase

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Q: QuestionHow do you know that the refrigerator is on?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

• A:Answer When the unit is on, you will be able to hear the compressor as it cools it down and other features such as lights on the control panel will be illuminated. ^Lo

  Answered 5 years ago by Samsung

  
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Q: QuestionWhat is the internal width of the freezer?

Asked 5 years ago by Jeremy.

• A:Answer 12 1\2" at the core

  Answered 5 years ago by TheSteinersVerified Purchase

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Q: QuestionDoes it have a defrost function or do you defrost it the old fashion way?

Asked 5 years ago by Stephiedee.

This question was asked about the related product: Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

• A:Answer This is a manual defrost.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionA review said the water is stored “outside the fridge.” Is this true and does it mean the dispenser only puts out ambient temperature water?

Asked 6 years ago by Water.

This question was asked about the related product: Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

• A:Answer Hey Water! The reservoir is located inside the refrigerator compartment, and holds about a quart of water, or approximately 2 - 4 glasses. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionI can not seem to change the temp on my frig. I can get the blue "lines" to turn off or on but not to get them to move to regulate the temp. What am I doing wrong? Please give detailed instructions. Thank you.

Asked 6 years ago by Cathie.

This question was asked about the related product: Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

• A:Answer Make sure the control lock is off... the light on the lock icon should be off for unlock. To lock/unlock hold the button that says “fridge” on the right side for 3 seconds. Once the lights off then you just press the button with the word “fridge” or “freezer” whatever one your trying to control and the blue lines should go up with each press making it colder.....To lower it back down just keep pressing to go through all the blue lines it will start over from the bottom with one line and so on.

  Answered 6 years ago by KatieVerified Purchase

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