Questions & Answers

Q: QuestionDoes the machine come with all hoses and electro cord?

Asked 11 months ago by PMR.

• A:Answer You need to purchase a installation kit.

  Answered 3 months ago by DonaldW

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Q: QuestionIs there any way to get the door of this unit to stay flat when opened? When I pull out the empty tray to load dishes it just slides back into the dishwasher because the door is sitting with too much of an angle.

Asked 11 months ago by Lucy.

• A:Answer eventually it loosens up - took about 18 months for me.

  Answered 10 months ago by MichaelP

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Q: QuestionCan the top (3rd rack) be removed?

Asked 11 months ago by Sina.

• A:Answer Yes, we took ours out for larger plates to fit on the top rack.

  Answered 5 months ago by RyanVVerified Purchase

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Q: Questionwhat is the manufacturers warranty?

Asked 1 year ago by Anonymous.

• A:Answer 1 yr

  Answered 1 year ago by AaronVerified Purchase

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Q: QuestionI need to know what is the water temperature of the sanitizer cycle.

Asked 1 year ago by Jeannie.

• A:Answer Hi Jeannie, The Sanitize cycle reaches a temperature of 163 ˚F (73 ˚C). For reference, check the link below and see page 29 (Sanitize/Control Lock). User manual: https://downloadcenter.samsung.com/content/UM/202407/20240725150612536/North_America_DW7000B_WEB_DW0005_English_240710.pdf Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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Q: QuestionIs this dishwasher EF? energy efficient

Asked 1 year ago by lilac.

• A:Answer only uses 3.5 gallons of water per use.

  Answered 1 year ago by Aaron

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Q: QuestionWhat is total wash & dry time?

Asked 1 year ago by Memaw.

• A:Answer For heavy, sanitized load 3hours and 2 minutes

  Answered 2 months ago by Sammysungisbad

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Q: QuestionThis dishwasher does not slide right when it has a full dish load. It doesn't go in and out correctly. Is there a trick to making this slide easier?. It's really frustrating.

Asked 1 year ago by MarkC.

• A:Answer No - you just have to be extra diligent. Its bad design

  Answered 10 months ago by MichaelP

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Q: QuestionON THE SAMSUNG 42dBA SS DISHWASHER WITH STORM WASH, IS THE EXTENDED HANDLE CONSIDERED PART THE THE DEPTH MEASUREMENT? A RECESSED HANDLE MODEL HAS A DEPTH OF 25 INCHES AND A EXTENDED HANDLE HAS A DEPTH OF +27"? EVERYTHING ELSE APPEARS TO BE THE SAME.

Asked 1 year ago by Bf.

• A:Answer Greetings, Yes, the extended handle is included in the depth of the dishwasher. Thank you and have a great day! -Ricardo

  Answered 1 year ago by Samsung

  
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Q: QuestionThe dishwasher is not working, and the installer said it’s clearly a manufacture issue. Who should we contact?

Asked 1 year ago by JohnC.

• A:Answer Good luck - Service Quick, Samsung's designated service company is anything but quick. Took me 3 weeks to get a warranty service!

  Answered 10 months ago by MichaelP

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Q: QuestionDoes the app track how often the dishwasher is used?

Asked 1 year ago by Kellie.

• A:Answer No, Kellie, the SmarthThings app can only keep track of the energy consumption status and other options, which you can check by clicking the link below and seeing page 39 (SmartThings) for reference. User manual: https://downloadcenter.samsung.com/content/UM/202308/20230809164225409/North_America_DW7000B_WEB_DW0005_English.pdf Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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Q: QuestionThis doesn’t require an air gap, if not, why?

Asked 2 years ago by LorriR.

• A:Answer Hello there, Depending on your local regulation, an air gap is optional; the hose may be connected to the sink with an air gap or have a high loop to prevent backflow and ensure proper drainage. Have a great day. ^Camille

  Answered 2 years ago by Samsung

  
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Q: QuestionThe height of the dishwasher is 33 7/8. The door doesn't go all the way to the floor. My question is: what is the size of the door when it is open all the way down to unload the dishwasher?

Asked 2 years ago by PabloC.

• A:Answer Hi Papito, We don't have a specific measurement of the dishwasher door when it is open all the way. Please see the "Checking parts" section on page 11 for a reference of how the dishwasher door opens. Manual https://downloadcenter.samsung.com/content/UM/202308/20230809164225409/North_America_DW7000B_WEB_DW0005_English.pdf Have a great day. ^Aloe

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes this dishwasher come with a power cord? If not, what type of plug is needed and where can I get one?

Asked 2 years ago by Lindamac.

• A:Answer Hi Lindamac, No, It does not include a power cord in the box. We recommend using a 12-2 cable with ground and a BX-style metal jacket, as local codes require. This can be purchased through your local hardware store. Direct wiring is highly suggested, and a professional electrician's assistance may be required. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionCan this dishwasher be integrated and hidden with a panel to match the rest of the kitchen cabinets?

Asked 2 years ago by Anonymous.

• A:Answer Yes

  Answered 1 year ago by Saima

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Q: QuestionCan you use dishwasher detergent pods instead of liquid?

Asked 2 years ago by jlm1947.

This question was asked about the related product: Samsung - Bespoke Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, StormWash+, 42 dBA - Custom Panel Ready

• A:Answer Yes, you can use dishwasher detergent pods. That's all we use in ours.

  Answered 2 years ago by Anonymous

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Q: QuestionHow many gallons of water are used on the normal cycle?

Asked 2 years ago by Redd.

• A:Answer 2 gallons

  Answered 1 year ago by Excitement

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Q: Questiondishwasher, when they installed it, don't leaved me the screws for install panels, someone have a measurements of the screws that I need to can install my panel??

Asked 2 years ago by Dairy.

This question was asked about the related product: Samsung - Bespoke Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, StormWash+, 42 dBA - Custom Panel Ready

• A:Answer Dear Valued BestBuy Client, To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry. Have a great day. ^Aloe

  Answered 2 years ago by Samsung

  
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Q: QuestionCan the power be plugged in directly behind the dishwasher? How much space is between the back of the dishwasher and the wall when it is installed?

Asked 2 years ago by Johngjojo.

• A:Answer It doesn't have a cord, but if added it can be plugged into an outlet behind it.

  Answered 2 years ago by MarcusC

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