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Hi Sudsdude, You may use detergent pods or tablets, but ensure the tablet is placed correctly in the dispenser and that the dispenser door is fully closed. If the pod does not fit properly, consider using a different brand or switching to liquid dishwasher detergent. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number 1152187713 to help our team pull up your information when you message us. -Diana
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