Questions & Answers

Q: QuestionHow do I set the the clock time?

Asked 2 years ago by BuhhBuhhhhhh.

• A:Answer Greetings! We thank you for your question about setting the clock or time on this Samsung dishwasher model. The display on this dishwasher model displays information about the current cycle including the cycle time, remaining time, Delay Start settings, and other cycle-specific information. The dishwasher does not have a clock that can be set like other home appliances that Samsung carries. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionWill this fit a 33. 5 “ height opening?

Asked 4 years ago by Mom.

• A:Answer Thanks so much for asking! I have the full dimensions of this model listed as: 25" D x 33.9" H x 23.9" W. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questionhow much water does it use per cycle?

Asked 4 years ago by chrys.

• A:Answer Great question, chrys! According to our specifications, this model uses approximately 3.2 gallons of water per cycle. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionThe door on my unit doesn't lay all the way flat, does anyone else have this issue? In other words, when I open the door, it bounces back to around 10-15 degrees. When the cart is empty, it's a nightmare to pull it out.

Asked 5 years ago by Mike.

• A:Answer Yes, when installing there is a large rubber? Piece that’s used to insulate the sound. If that is too tight when you screw in the kick plate it will cause this issue. Take off the kick plate and then loosen that rubber piece and it should solve the problem.

  Answered 5 years ago by DJIce

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Q: QuestionDoes this have fold down tines? If so, are they on the bottom, middle or both?

Asked 5 years ago by Fester.

• A:Answer The bottom rack, all the tines fold down but the middle rack about have fold down.

  Answered 5 years ago by SubvendVerified Purchase

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Q: QuestionGetting condensation on the lip of the counter above the dishwasher and on the wood of the drawer it’s next to. Not sure if this is from the auto release.. turned auto release off and did not get the condensation however the dishes didn’t dry well. Tips?

Asked 2 years ago by Alli.

• A:Answer Auto-release function cause dishwasher door opening ~4in. If installed properly, the gap between lip on counter top and dishwasher door should be at least ~2in. I had issue with auto open function not working after about the third use. Another review elsewhere suggested using white lithium grease. Auto-open function has worked since. Also, dishwasher came with a long, white sticker ~24" long that is to be adhered to underside of counter. Condensation will collect on it instead of under counter when auto-open function is enabled.

  Answered 2 years ago by LKCO

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Q: QuestionIs anyone experiencing a loud gurgling when the dishwasher drains? It is absolutely silent and I was so impressed but when it drains (I assume that’s what is happening) it is very loud. It does this a few times during a cycle.

Asked 4 years ago by Jennifer.

• A:Answer That would not be a dishwasher issue. The gurgling you hear is coming from your kitchen drain when the dishwasher drains during its cycle. Run a separate trap for your dishwasher and the gurgling goes away.

  Answered 2 years ago by EH77

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Q: QuestionJust purchased this wash machine and the spin cycle doesn't seem like it goes to 700rpms. Has anyone else noticed this? On a couple of loads of laundry, we have had to run the spin/drain cycle only after the normal cycle had ended.

Asked 4 years ago by Pickleball73.

This question was asked about the related product: Samsung - 4.4 cu. ft. High-Efficiency Top Load Washer with ActiveWave™ Agitator and Active WaterJet - White

• A:Answer Hi! We just purchased this particular model after a HORRID experience with a Maytag (coincidentally that one was only 93 days old and apparently had a bad motor, I couldn't believe it - after 93 days, it just stopped spinning ANY water out. The Warranty process was even worse, that's actually what led us to Samsung) and have only had it about 2-3 weeks, but so far its worked like a DREAM! It spins the clothes so well that its cut my drying time down almost in half! From everything I researched, experienced first-hand, and read up on this particular model (and after the Maytag fiasco, there was a LOT of reviews research, in particular) that is not normal and should be brought to the attention of Warranty immediately! Either via Samsung or the company you purchased it through. I'm so sorry you're having that trouble, it can be terribly frustrating! I hope you get a satisfactory resolution soon!

  Answered 4 years ago by CoolWife

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Q: QuestionWhen selecting the a Deep Fill water level, does the water fill prior to the wash cycle agitator start or like most washers does it add a little water, begin to agitate and then fill to the level asked for a little at a time. Hoping for the former....

Asked 4 years ago by DeepFill.

This question was asked about the related product: Samsung - 4.4 cu. ft. High-Efficiency Top Load Washer with ActiveWave™ Agitator and Active WaterJet - White

• A:Answer Yes, it fills up and then starts agitating.

  Answered 4 years ago by BlakesterVerified Purchase

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Q: QuestionJust what good is this so called "sanitize" on this machine?? It's pretty much a joke!! The sanitize button blinks until the time gets to zero, then it goes to solid light. The fan continues to blow lukewarm air. NOTHING TO SANITIZE OR ABOUT IT!!!!

Asked 4 years ago by Jules.

• A:Answer Great question, Jules! With the Sanitize option selected, the water temperature is increased in the final rinse cycle for high temperature sanitization. The Sanitize light will blink when the water temperature reaches a high enough temperature and stays lit until the Sanitize option ends, you open the door, or you turn off the dishwasher. The Sanitize option also helps to improves drying performance. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionCan you override the feature that the door opens at the end of the cycle? That might be a problem with our one year old...

Asked 6 years ago by TBone.

• A:Answer Yes, you can turn it off.

  Answered 6 years ago by Riley0061

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Q: QuestionAnyone having an issue with the circuit board? My first one lasted 2 months and it once I hit -On, normal, start- it would show 2:28 or 2 hours 28 minutes but then nothing happened and 15 minutes later it would turn itself off.Got #2 and same thing.

Asked 2 years ago by CC.

This question was asked about the related product: Samsung - Bespoke AutoRelease Dry Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, Linear Wash, 39dBA - Navy Steel

• A:Answer Greetings, We know how important it is to have a working dishwasher at home. We're set to assist in finding solutions. Please read the information and click the hyperlink related to your experience by following the instructions on this link. The Samsung dishwasher does not start or fill with water. https://www.samsung.com/us/support/troubleshooting/TSG01000965/ We would love to talk to you for more details on your dishwasher that turns off automatically. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport   2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513   3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us    Please provide us with this reference number (1146523744) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes the Linear wash provide different cleaning than the Storm Wash?

Asked 2 years ago by Justjillinfl.

• A:Answer Hi there, Yes, the Storm wash has powerful rotating jets that provide a heavy-duty cleaning, which washes even the dirtiest and hard-to-clean dishes without pre-washing. On the other hand, the Linear wash system has Aqua blast jets, which provide corner-to-corner coverage for superior cleaning. Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionWe have a septic system and was wondering how much water does each cycle ukse?

Asked 2 years ago by water.

• A:Answer Hi there, We are happy to get the information you need about this dishwasher's water usage per cycle. I verified that this dishwasher model uses 3.2 gallons per cycle. Have a great day. Melardo

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat's the point to the app, if it becomes useless, when the dishwasher times out and automatically turns off?

Asked 2 years ago by Dave.

• A:Answer We have several Samsung appliances and electronics in our home that connect to the app but for some reason we can never keep this dishwasher connected to it, which was disappointing since it was part of the reason we got a Samsung dishwasher in the first place.

  Answered 2 years ago by LauraN

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Q: QuestionCan the cascade pacs be used in the dishwasher instead of liquid or powder detergent

Asked 2 years ago by Anonymous.

• A:Answer Yes, but there is only room in the dispenser for one tablet or pac. There is a little extra room in the dispenser, but not enough to jam another tablet or pac. If you have hard water or an especially greasy load, you have to put a second tablet directly into the bottom of the dishwasher to be used in the pre-wash. There is no way to use two tablets or pacs in the main wash. I have found that this dishwasher does such a good job that I only need the one pac, except for an occasional very messy load. In those cases, I throw one more pac into the bottom of the dishwasher and it all comes out clean.

  Answered 2 years ago by ChaundraWVerified Purchase

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Q: QuestionCalifornia code? Air gap, aerator, prevent backflow. Does this have a internal unit or does one have to be installed on your sink dw80r9950us one model number

Asked 3 years ago by Rick.

• A:Answer Hi Rick, We would love to answer all of your questions about this Samsung dishwasher model. The California Code (California Proposition 65 warning) requires warning labels on products that may expose consumers to any of the 900-plus chemicals that California lists as a carcinogen or a reproductive toxicant. This Samsung dishwasher model does not provide an air gap and an aerator but is compatible to be used with an existing air gap in your sink if there is one. If there is not an available air gap to prevent backflow, secure the drain hose to the side or back wall of the kitchen cabinet using cable ties or other fixtures. Make sure the drain hose height is at least 10 inches from the sink connector. This dishwasher model has to connect to your sink for the drain hose. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionI want to purchase the black stainless model but it's not available. Would it be possible to purchase the navy stainless unit and order replacement front panels in black stainless.

Asked 3 years ago by Jon.

• A:Answer Non there is no replacement panel fornthisntype of dishwasher. The only way its replacingbthe entire door. In my case when performing a market research before buying all apliances I know there are a few other vendor that carrybthis appliances to. Currently Lowes, when you buy the new refrigerator the panels are free. Other carriers are Costco, Lowes and Homedepot. Good luck and I hope this answer can help.

  Answered 3 years ago by MarianoTVerified Purchase

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Q: Questionwhat is 42 or 39 dBa dishwasher

Asked 3 years ago by kamran0424.

• A:Answer Great question, Kamran0424. dBA stands for the decibel level of a quiet dishwasher can be. This model has less noise and less disturbance with virtually silent wash cycles at 39 dBA, which is more quite than 42 dBA. Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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