Questions & Answers

Q: QuestionCan I control this dishwasher with my phone?

• A:Answer Yes, you can remotely start, stop, or delay dishwashing cycles right from your phone using the SmartThings app.

Q: QuestionIs this dishwasher noisy?

• A:Answer No, this dishwasher features whisper quiet operation at 46 dBA, so you won't even know it's on.

Q: QuestionWhat is the capacity of this dishwasher?

• A:Answer This dishwasher has a place setting capacity of 15.

Q: QuestionDoes this dishwasher have a third rack?

• A:Answer Yes, this dishwasher has a convenient 3rd rack that provides extra space to load small mugs, utensils and silverware.

Q: QuestionWhat is the shortest wash cycle available on this dishwasher?

• A:Answer The shortest wash cycle is the Express 60’ cycle, ideal for smaller loads of lightly soiled items that don’t need intensive cleaning. It runs a complete washing and drying cycle within just 60 minutes.

Q: QuestionWhat is the difference between heated drying and condenser drying? What is the difference between Stormwash and Stormwash plus?

Asked 2 years ago by Jill.

• A:Answer Heated drying uses a heating element to dry dishes, while condenser drying uses a fan at the final stage to help dry the dishes faster, Jill. The Stormwash+ has new dual wash arms and a rotating spray jet that delivers a more intense cleaning performance and cleans at every angle to cover 1.5x more space. Have a great day, -Ernest-

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes this unit have a filter that can be cleaned?

Asked 5 months ago by Jdl.

• A:Answer Greetings! Yes, this Samsung dishwasher model has a filter that we recommend cleaning monthly. Leo

  Answered 5 months ago by Samsung

  
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Q: QuestionIs the power button on this model an actual on/off button or does it just light up when in use? Our previous dishwasher did not have a power on/off button at all and caused many problems.

Asked 8 months ago by Jgirl5.

• A:Answer Hi there, Yes, this dishwasher model features a power button to turn it on and automatically powers off after completing the selected cycle. Have a great day, -Ernest-

  Answered 8 months ago by Samsung

  
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Q: QuestionDoes it include a power cord?

Asked 8 months ago by SARS.

• A:Answer Greetings, No, the power cord is not included. Thank you and have a great day! -Ricardo

  Answered 8 months ago by Samsung

  
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Q: QuestionIs this product hard wired to power my old washer is hardwired

Asked 1 year ago by Billy.

• A:Answer Yes it is

  Answered 1 year ago by MusaMVerified Purchase

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Q: QuestionIs the white class changeable with other colors? Similar to the Samsung fridge plates?

Asked 1 week ago by Changeablewhiteglassoption.

• A:Answer Greetings, No, the color panel on this dishwasher model is not interchangeable with other colors after the initial purchase. The unit is designed with a specific solid white glass finish that is not meant to be field-swapped like the panels on some other Samsung Bespoke appliances (such as certain refrigerators). The Bespoke feature for this specific dishwasher model refers to the color options available at the time of purchase (e.g., White Glass, Stainless Steel, Matte Black), not the ability to change the panel later. If you desire a different color, you would need to purchase a different model or an entirely new unit in the desired finish. Have a great day! -Ricardo

  Answered 6 days ago by Samsung

  
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Q: QuestionIs the tub plastic cover with stainless steal?

Asked 4 months ago by Swsw.

• A:Answer Hi there, Thank you for your inquiry. Let's get you the details you need. This dishwasher's tub is made of stainless steel (STSS). Have a great day. -John

  Answered 4 months ago by Samsung

  
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Q: QuestionPortable dishwasher selection. Where? All that comes up are built-in.....

Asked 1 year ago by Le.

• A:Answer We want to inquire more about your experience using the dishwasher, Le. We suggest contacting us via the options below to speak with a live representative for further assistance with the unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this model have a front countdown display showing time remaining when door is closed ? What models do or don't have this feature?

Asked 1 year ago by Livingston.

• A:Answer This moel has a countdown timer on the top lip you can see it with the door closed

  Answered 1 year ago by MarkRVerified Purchase

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Q: QuestionDoes this come with a white kick plate for the bottom of the unit?

Asked 2 years ago by Nancy.

• A:Answer No, it was black. The front is not a true white compared to other white appliances.

  Answered 1 year ago by TravisC

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Q: QuestionIs a hose included? Is there a Sanitizing Rinse cycle?

Asked 2 years ago by Streetrat.

• A:Answer For rinse there is a PRE BLAST feature which does a 10 minute rinse

  Answered 1 year ago by AllThatVerified Purchase

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Q: QuestionDoes this dishwasher have a filter that can be popped out to rinse or is filter screwed in?

Asked 1 year ago by Shducyfhdgdysy.

• A:Answer Greetings! We are glad to answer your question about this Samsung dishwasher model. The filter is not installed on this dishwasher model with screws. You need not use a screwdriver to remove and clean the filter. I have shared this model's user manual link below. Please turn to pages 41 - 43 for cleaning the filter. https://downloadcenter.samsung.com/content/UM/202308/20230809163709370/North_America_DW5000C_WEB_DW0003_English.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147306990 to help our team pull up your information. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat does Adjusted mean where it refers to 46 decibels adjusted?

Asked 2 years ago by Jill.

• A:Answer No, it's black, just like the picture.

  Answered 1 year ago by JenniferStingrayVerified Purchase

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