Questions & Answers

Q: QuestionCan I control this dishwasher with my phone?

• A:Answer Yes, you can remotely start, stop, or delay dishwashing cycles right from your phone using the SmartThings app.

Q: QuestionIs this dishwasher noisy?

• A:Answer No, this dishwasher features whisper quiet operation at 46 dBA, so you won't even know it's on.

Q: QuestionWhat is the capacity of this dishwasher?

• A:Answer This dishwasher has a place setting capacity of 15.

Q: QuestionDoes this dishwasher have a third rack?

• A:Answer Yes, this dishwasher has a convenient 3rd rack that provides extra space to load small mugs, utensils and silverware.

Q: QuestionWhat is the shortest wash cycle available on this dishwasher?

• A:Answer The shortest wash cycle is the Express 60’ cycle, ideal for smaller loads of lightly soiled items that don’t need intensive cleaning. It runs a complete washing and drying cycle within just 60 minutes.

Q: QuestionWhat is the difference between heated drying and condenser drying? What is the difference between Stormwash and Stormwash plus?

Asked 2 years ago by Jill.

• A:Answer Heated drying uses a heating element to dry dishes, while condenser drying uses a fan at the final stage to help dry the dishes faster, Jill. The Stormwash+ has new dual wash arms and a rotating spray jet that delivers a more intense cleaning performance and cleans at every angle to cover 1.5x more space. Have a great day, -Ernest-

  Answered 2 years ago by Samsung

  
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Q: QuestionCan you tell me if this dishwasher dries with heat? While researching for dishwashers, I've seen some that dry ONLY by means of a fan, but not heat. Thanks

Asked 6 months ago by Curious.

• A:Answer NO heat, fan only, dishes stay wet

  Answered 3 months ago by EllieBVerified Purchase

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Q: QuestionDoes this unit have a filter that can be cleaned?

Asked 11 months ago by Jdl.

• A:Answer Greetings! Yes, this Samsung dishwasher model has a filter that we recommend cleaning monthly. Leo

  Answered 11 months ago by Samsung

  
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Q: QuestionIs the power button on this model an actual on/off button or does it just light up when in use? Our previous dishwasher did not have a power on/off button at all and caused many problems.

Asked 1 year ago by Jgirl5.

• A:Answer Hi there, Yes, this dishwasher model features a power button to turn it on and automatically powers off after completing the selected cycle. Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes it include a power cord?

Asked 1 year ago by SARS.

• A:Answer Greetings, No, the power cord is not included. Thank you and have a great day! -Ricardo

  Answered 1 year ago by Samsung

  
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Q: QuestionIs this product hard wired to power my old washer is hardwired

Asked 1 year ago by Billy.

• A:Answer Yes it is

  Answered 1 year ago by MusaMVerified Purchase

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Q: QuestionDoes it come with a power cord? And kickstand?

Asked 3 days ago by Lovesamsung.

• A:Answer Hello Lovesamsung, Samsung built in dishwashers like this model are typically designed for hardwired electrical installation, so a power cord is not included in the box and may need to be purchased separately if your setup requires one. A kick plate (toe panel) is generally included and installed at the bottom front of the unit to cover the space beneath the door. You can explore the full guide here: (For what’s in the box?) https://www.samsung.com/us/support/troubleshoot/TSG10002502/ Installing your Samsung dishwasher: (Page 5) https://downloadcenter.samsung.com/content/EM/202407/20240725151429905/DW5000C_DW80CB507012AA_DD68-00260A-01_EN_MES_CFR_231215.pdf Samsung values your business. Rachel Samsung Care

  Answered 3 days ago by Samsung

  
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Q: QuestionWhat type of soup must be used?

Asked 1 week ago by tortoise.

• A:Answer Hi tortoise, this model is designed to use automatic dishwasher detergent, such as pods, powder, or liquid detergent. Dish soap or hand-washing liquids should not be used, as they can create excess suds and impact performance. This guide explains how to use detergent and rinse aid for optimal performance: https://www.samsung.com/us/support/answer/ANS10002327/ We’re glad to shed some light on this. Khristine Samsung Care

  Answered 1 week ago by Samsung

  
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Q: QuestionIt does not appear the white glass front would support a magnetic indicator if the contents are "clean" or "dirty". What would you recommend using?

Asked 2 months ago by Curiously.

• A:Answer Hi Curiously, thank you for bringing this up, as it’s a useful detail to be aware of. The white glass front isn’t designed to hold magnetic items. Because the surface is made of glass rather than metal, magnets won’t attach securely, which is why a magnetic clean or dirty indicator may not stay in place. For your records, your Samsung reference number is 1152347330. We value the time you took to raise your question. Khristine Samsung Care

  Answered 1 month ago by Samsung

  
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Q: QuestionWhat power cord is recommended for installation. Please give specification and part numbers.

Asked 3 months ago by Dan.

• A:Answer Hi Dan, You may purchase dishwasher installation kits from retailers such as Best Buy, as these include the recommended power cord. To find out which dishwasher installation kits are available, please contact Best Buy’s customer service at (888) 237-8289. They are available 24 hours a day. They can answer your questions directly or transfer you to your local store for assistance with your specific concern. Please note that Samsung’s dishwasher installation kit is not sold separately. It is only available when purchased with Delivery + Installation through the Samsung website for this specific dishwasher model. Leo

  Answered 3 months ago by Samsung

  
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Q: QuestionDoes this used liquid only or can I use the pods?

Asked 4 months ago by Tyla.

• A:Answer Hi Tyla, This dishwasher is compatible with liquid detergent, powder, and detergent pods or tablets. Although the model does not include a separate compartment specifically for pods or tablets, they can still be used by placing them directly into the main detergent dispenser. It is essential to ensure the tablet fits properly inside the dispenser and that the dispenser door closes completely, allowing the detergent to be released at the correct time during the wash cycle. Leo

  Answered 4 months ago by Samsung

  
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Q: QuestionIs the white class changeable with other colors? Similar to the Samsung fridge plates?

Asked 6 months ago by Changeablewhiteglassoption.

• A:Answer Greetings, No, the color panel on this dishwasher model is not interchangeable with other colors after the initial purchase. The unit is designed with a specific solid white glass finish that is not meant to be field-swapped like the panels on some other Samsung Bespoke appliances (such as certain refrigerators). The Bespoke feature for this specific dishwasher model refers to the color options available at the time of purchase (e.g., White Glass, Stainless Steel, Matte Black), not the ability to change the panel later. If you desire a different color, you would need to purchase a different model or an entirely new unit in the desired finish. Have a great day! -Ricardo

  Answered 6 months ago by Samsung

  
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Q: QuestionIs the tub plastic cover with stainless steal?

Asked 10 months ago by Swsw.

• A:Answer Hi there, Thank you for your inquiry. Let's get you the details you need. This dishwasher's tub is made of stainless steel (STSS). Have a great day. -John

  Answered 10 months ago by Samsung

  
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Q: QuestionPortable dishwasher selection. Where? All that comes up are built-in.....

Asked 2 years ago by Le.

• A:Answer We want to inquire more about your experience using the dishwasher, Le. We suggest contacting us via the options below to speak with a live representative for further assistance with the unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

  Answered 2 years ago by Samsung

  
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