Repair Who do I contact for repair issues?

Question

terribleproduct · Accepted Answer

they have a phone number (800) 726-7864, but good luck, they aren't responsive and you can't get support. It is obvious they are just reading off a canned list of replies and can't schedule a repair person.

Answered by terribleproduct 11 years ago

HFDerecho · Answer

http://www.samsung.com/us/support/service/request

They are pretty good on the phone and have really tried hard to service a poorly designed and unreliable dishwasher. I cannot complain about the service, but when it fails this often, no amount of pleasant phone manners can remedy the issue.

RobG · Answer

1-800-samsung

Good luck with it. I called a month ago and my dishwasher is still not working. It's going to be a frustrating experience.

AaronGS · Answer

For major appliances covered under factory warranty only, you have the option of requesting support through the manufacturer itself, by calling 1-888-BEST-BUY (1-888-237-8289), or by contacting another factory-authorized service provider in your area. These same options also apply to products outside of their respective factory warranty periods. If you elected to purchase a Geek Squad Protection plan for your appliance, then you can call 1-888-BEST-BUY to schedule an in-home service appointment at any time.

Answered by AaronGS 12 years ago

If you elected to purchase a Geek Squad Protection plan for your appliance, then you can call 1-888-BEST-BUY to schedule an in-home service appointment at any time.

george · Answer

once your product is out of warranty (1 year) good luck finding a person to reliably fix

JJversion2point0 · Answer

If you have Geek Squad, contact Best Buy. If you don't, contact Samsung.

jste · Answer

1-800-Samsung. Samsung customer service is not good nor is their executive customer relations (the escalation line). They can only do two things: (1) request a service center to schedule a repair (they can't even expedited a request) or (2) request a product exchange. That is it--nothing else. If you want them to do more they can't and won't--it's not policy.

Answered by jste 12 years ago

“Repair Who do I contact for repair issues?”

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