Questions & Answers

Q: QuestionHow many wash cycles does the dishwasher have?

• A:Answer This dishwasher has 7 wash cycles.

Q: QuestionDoes the Samsung dishwasher come with a hookup kit?

• A:Answer No, the dishwasher hookup kit needs to be purchased separately.

Q: QuestionIs this dishwasher Energy Star certified?

• A:Answer Yes, it is Energy Star certified and is the most efficient model.

Q: QuestionDoes this Samsung dishwasher have a stainless steel tub?

• A:Answer Yes, this dishwasher has a full stainless steel tub.

Q: Questiondoes this one has dry cycle only feature?

Asked 1 year ago by Green.

• A:Answer Hi Green, No, this Samsung dryer model does not have a dry cycle-only feature. The closest to a dry cycle only is the Baby Care cycle which is a downloadable cycle and accessible through the SmartThings app. The Baby Care cycle has three steps (Rinse>Dry>End). I have shared this model's user manual link. Please visit the link and turn to pages 31 and 56 for the Baby Care/Download Cycle information and how to operate the cycle. https://downloadcenter.samsung.com/content/UM/202308/20230809163709370/North_America_DW5000C_WEB_DW0003_English.pdf Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147320414 to help our team pull up your information. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes the automatic door opening feature open the door the whole way and if so, can it be disabled?

Asked 1 year ago by Thomas.

• A:Answer Opens about 1-2”, it’s perfect for getting the final dry quickly

  Answered 1 year ago by HportVerified Purchase

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Q: QuestionDoes this model come in different colors?

Asked 2 years ago by Dave.

• A:Answer Hi Dave, No, This dishwasher model is only available in stainless steel finish. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes this unit preheat the water for washing? or rely on the hot water coming in?

Asked 2 years ago by ME.

• A:Answer Hi there, No, the unit does not preheat the water for washing. The water temperature depends on the dishwasher cycle you are using. Please see the "cycle overview" section on pages 27-29 of the user's manual. Manual https://downloadcenter.samsung.com/content/UM/202308/20230809163709370/North_America_DW5000C_WEB_DW0003_English.pdf Have a great day. ^Aloe

  Answered 2 years ago by Samsung

  
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Q: QuestionWhere can I find the mounting brackets for this model. Nothing in the packet that it came with and just now seeing videos on how to mount so it doesn't keep tipping forward

Asked 4 months ago by DSO.

• A:Answer Hello there, We are happy to receive your inquiry. Let us get you the details you need. To get recommendations for the availability of the compatible parts you need for your dishwasher. You can contact Samsung’s official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. You can also contact the Best Buy Customer Service department at (888) 237-8289 for better assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store to inquire about the missing parts from the package. Have a great day. -John

  Answered 4 months ago by Samsung

  
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Q: QuestionDoes this dishwasher have a slow close solenoid valve

Asked 6 months ago by Josef.

• A:Answer No, Josef, this dishwasher does not use a slow-close solenoid valve. This dishwasher uses an ordinary water inlet valve. I have shared the installation manual for more details. Turn to page 25, "(Figure 5-inlet valve)." https://downloadcenter.samsung.com/content/EM/202407/20240725151429905/DW5000C_DW80CB507012AA_DD68-00260A-01_EN_MES_CFR_231215.pdf Have a great day. ^Camille

  Answered 6 months ago by Samsung

  
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Q: QuestionCan I place my kitchen cabinet door on this

Asked 8 months ago by Mary.

• A:Answer No, Mary, the kitchen cabinet door cannot be placed on the dishwasher as the dishwasher doors are not customizable. Please refer to your installation manual for the guide if you are installing this dishwasher on a cabinet. Turn to page 12, "Cabinet dimensions." Installation Manual https://downloadcenter.samsung.com/content/EM/202407/20240725151429905/DW5000C_DW80CB507012AA_DD68-00260A-01_EN_MES_CFR_231215.pdf Have a great day. ^Camille

  Answered 8 months ago by Samsung

  
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Q: QuestionHow do you use the heated dry?

Asked 8 months ago by Pmonai626.

• A:Answer Hi there, We're so glad to receive your inquiry. Let's get you the details you need. The heated drying feature of this dishwasher is activated automatically based on the cycle setting you choose. There is no dedicated button for this feature on this model. Have a great day. -John

  Answered 8 months ago by Samsung

  
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Q: QuestionDoes this dishwasher dry the items after the washing cycle is complete?

Asked 9 months ago by Diane.

• A:Answer Yes

  Answered 9 months ago by SuzetteBVerified Purchase

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Q: QuestionCan't get the dishwasher to start

Asked 9 months ago by Anonymous.

• A:Answer Greetings! That can definitely be frustrating, especially when you're just trying to get things done. Let us help you out. I’ve shared a Samsung support link below that offers helpful steps. You’ll also find additional hyperlinks on the page for more detailed guidance: Samsung dishwasher does not start or fill with water https://www.samsung.com/us/support/troubleshooting/TSG01000965/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149630467 to help our team pull up your information. Leo

  Answered 9 months ago by Samsung

  
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Q: QuestionDoes this Samsung dishwasher require separated a garbage disposal?

Asked 9 months ago by edgar.

• A:Answer Hi Edgar, No, this Samsung dishwasher does not require a separate garbage disposal. It is designed to operate with or without one. However, if you don’t have a garbage disposal, make sure to properly connect the drain hose and clean the dishwasher’s filter regularly to prevent clogs. Leo

  Answered 9 months ago by Samsung

  
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Q: QuestionI want to disable the Auto Release option on this model but do not know how. The manual that came with it does not say anything about this.

Asked 10 months ago by BabakA.

• A:Answer Hi Babak, Please see page 34 of the user manual for steps on how to turn off the Auto Release option. https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf ^Rodel

  Answered 10 months ago by Samsung

  
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Q: QuestionMy circuit breaker for this washer is 20 amp. Is it appropriate or should I change it?

Asked 10 months ago by Babak.

• A:Answer Hi Babak, Yes, a 20-amp breaker is appropriate already since the dishwasher has a rating of 11 amps. It would be best to still consult with a qualified technician to provide the exact ampere rating of the breaker suitable for the dishwasher. ^Rodel

  Answered 10 months ago by Samsung

  
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Q: QuestionThe people who you sent to your house to install a dishwasher were the most incompetent ever! The technician cut the cord of our old dishwasher and refused to re-fit it. I have never, ever seen such incompetent people in my life. I want someone

Asked 11 months ago by Anonymous.

• A:Answer I had a problem with the guys also

  Answered 9 months ago by SuzetteBVerified Purchase

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Q: Questionis there a 1 hour wash cycle ? Is there a glass cycle ?

Asked 11 months ago by Joyce.

• A:Answer Yes, Joyce, this dishwasher has a one-hour wash cycle and a glass cycle. For more details, refer to page 30 of your user manual, specifically the "Cycle overview (04 Delicate and 05 Express 60') section." Manual https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148962046) to help our team pull up your information. Have a great day. ^Camille

  Answered 11 months ago by Samsung

  
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