Questions & Answers

Q: Questionice maker troublewe have model rf267aars the ice maker is putting pieces of plastic in our ice, it over flows water around the ice hopper and freezes everything. do you have any suggestions?

Asked 12 years ago by zeke.

• A:Answer Hello zeke, Thank you for reaching out and sharing your feedback about the ice maker in your Samsung refrigerator. I understand you're having an issue with your ice maker as your ice has pieces of plastic and it overflows and freezes. We apologize for the inconvenience this has caused you. We are here to help. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ and just click on "Ice bucket is stuck or has a block of ice" to guide you with the issue. You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001688/ if your ice maker makes small, cloudy, dirty, or clumped ice. Another link you can check is this one https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144271732. -Noraina

  Answered 3 years ago by Samsung

  
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Q: Questiondoes this model come in black?does this model come in black?

Asked 13 years ago by Anonymous.

• A:Answer Hello. Thank you for reaching out regarding your Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser if this comes in color black. Regarding your concern, the colors available for this refrigerator would be the following: Fingerprint Resistant Black Stainless steel Stainless steel White I suggest you check this link for the full specs, features, and dimensions. https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/36-wide-26-cu-ft-french-door-refrigerator-with-internal-filtered-water-stainless-steel-rf261beaesr-aa/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144535555 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionWill this refrigerator fit through a 30" clear width doorway with the doors removed?I have two doors into kitchen. The widest opening is approximately 30".

Asked 13 years ago by Anonymous.

• A:Answer Hello. Thank you for reaching out regarding your Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser if this refrigerator will fit through a 30" clear doorway with doors removed. Regarding your concern, Regarding your concern, the dimension of the refrigerator with doors and handles removed would be 35 3/4" W x 70" H x 29 1/4". I suggest you check this link for the full specs, features, and dimensions. https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/36-wide-26-cu-ft-french-door-refrigerator-with-internal-filtered-water-stainless-steel-rf261beaesr-aa/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144535526 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this model come in a counter depth version?If this model does not come in a counter depth version, which Samsung refrigerators do? I'm looking for a refrigerator that is counter depth, stainless steel, French doors, and without external water/ice dispenser.

Asked 13 years ago by Anonymous.

• A:Answer I was as well and I could not find one in my price range. You can put in a search with those features.

  Answered 10 years ago by mamakathy

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Q: Questionare you taking with you the old refrigerator?Having a new refrigerator. What is going to happen with the old refrigerator?

Asked 13 years ago by romacarl.

• A:Answer Thanks for the question. Please call 888-BEST BUY or contact your local Best Buy Appliance Associates for information about delivery, including what to do with your old refrigerator. - Ms. Samsung

  Answered 13 years ago by MsSamsung

  
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Q: QuestionHow to turn fridge on it is not cooling I am not sure if it is proper on and right temperature

Asked 5 years ago by Sukhi.

• A:Answer Hi Sukhi. Thank you for reaching out regarding your Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser. I am sorry to learn that your fridge is not cooling. Here are the details to help you with your fridge regarding your concern. Press the Fridge button to set the fridge to your desired temperature. You can set the temperature between 34 °F(1 °C) and 44 °F(7 °C). Here is the link to your user manual for further assistance. Please go to page 13. https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf Also, here is another link to assist you with your fridge not cooling. Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144317558 ^Camille

  Answered 3 years ago by Samsung

  
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Q: Questionhow to remove glass from top of drawers to clean a spill that went under glass

Asked 6 years ago by Dorito27.

• A:Answer Hi Dorito27! This link (https://bit.ly/2DKgJ4A) can walk you through removing any of the drawers, door bins, and even the glass above the crisper drawers to be able to clean them. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionCan this be put in garage? Any performance issue? Or only for inside the house use recommended?

Asked 6 years ago by Montu.

• A:Answer No, it cannot be put in a garage.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionWe just installed our new refrigerator this week and are so pleased with it. However, we now have water pouring into the ice tray, not ice. So we have turned off the water supply. What is wrong and how do we fix it?

Asked 7 years ago by KirstenJoy.

• A:Answer Hello KristenJoy! I'd like to leave this link (https://bit.ly/2s2s2zf) to an article that can help you determine the cause of this. ^Jecca

  Answered 7 years ago by Samsung

  
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Q: QuestionWill the metal tracks for thr shelves rust? I have an older modle of this fridge and the tracks in the back of the fridge are all rusted, there is ice build up on the tracks and the paint has chipped off causing rust ,It looks terrible.

Asked 7 years ago by Anonymous.

• A:Answer I've only had the frig for a few months but my old one I had for 5 years and still have it! I don't have any issues with rusting at all.

  Answered 7 years ago by Elise

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Q: QuestionI just got my fridge today and the internal water is hooked up and working but my ice machine has not made any ice? How do I fix this?

Asked 7 years ago by Mitch.

• A:Answer Took my fridge 24 hours before any ice

  Answered 7 years ago by KitkatVerified Purchase

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Q: QuestionI have a Samsung French door refigerator with middle drawer. Can you suggest why I might be getting an oder when I open the door. I have searched.Smells sort of like an empty refrigerator. I have changed the water filter added baking soda.

Asked 8 years ago by Kay.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - White

• A:Answer Unfortunately not an answer although wanted to agree as I have been noticing a similar Oder and can’t figure out where or why it’s there. The fridg. Is only a month old. This needs to be solved or I can’t recommend.

  Answered 8 years ago by Tommo

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Q: QuestionOn Samsung RF261BEAEWW, is there a way to adjust the doors so that they open to 180 degrees?

Asked 8 years ago by SW18.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - White

• A:Answer The hinge design prevents this. You might be able to loosen it to get more swing, but I doubt you'll ever get to 180.

  Answered 7 years ago by KishVerified Purchase

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Q: QuestionOn Samsung model RF261BEAEWW can you disable the door alarm?

Asked 8 years ago by SW18.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - White

• A:Answer Not that I'm aware of. Why would you want to? Our old Whirlpool did not have this feature and when we first bought it, we'd wake up seeing the door had been left open overnight, and the food inside had warmed.

  Answered 7 years ago by KishVerified Purchase

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Q: QuestionDoes the water supply have to be turned off to change the water filter? How hard is it to move this fridge to turn off the water?

Asked 8 years ago by Sachmo.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Black

• A:Answer Already read the manual. It says: When replacing the new filter IF you turned off water supply to turn it on again Is it possible to change without turning the water supply off? Since there are no wheels on this unit How do you move a 320 lb refrigerator without damaging a vinyl floor? Any suggestions ?

  Answered 8 years ago by Sachmo

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Q: Questionis the black stainless steel frig real stainless steel and is it fingerprint resistant

Asked 9 years ago by jay.

• A:Answer Yes, this is stainless steel. No this is not fingerprint resistant.

  Answered 9 years ago by CommunityAnswer

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Q: QuestionIce MakerWhat is the symbols shown when the ice maker is turned on?

Asked 9 years ago by Jeff F..

• A:Answer X on bottom of indicator

  Answered 8 years ago by 5120Verified Purchase

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Q: QuestionIs this considered a counter depth?

Asked 9 years ago by Sur.

• A:Answer Hi Sur, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless steel. Counter-Depth refrigerators have a depth of 24 - 25 inches (not including the doors or handles). I have shared a link below for different size options available for Samsung refrigerators. https://www.samsung.com/us/support/answer/ANS00080613/ This particular refrigerator has a depth of 33 1/2 inches, hence, making it a Standard Depth refrigerator. I have shared the user manual link below. Please click on the link and turn to page 6 for dimensions of the refrigerator. https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144346861 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat are the dimensions? Height, depth, width, etc? Thanks.

Asked 9 years ago by Charlee.

• A:Answer Hello Charlee, Thank you for bringing this to our attention. We appreciate you letting us know your inquiry about the measurement of this Samsung refrigerator. We understand that it is essential for you to know. We're here to help. Here are the dimensions. Width 35 3/4" (909 mm) Height 68 3/8" (1737 mm) Overall Height 70" (1778 mm) Depth 35 3/4" (910 mm) You may also refer to the user manual for additional information about the product, including its total measurements. See page 6. https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144244800 -Angelica

  Answered 3 years ago by Samsung

  
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