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Hello Kisha! We are sorry to hear that your unit is not cooling. I have provided a few solutions to help rectify the concern. Check if the power plug is properly connected. • Check if the set temperature on the digital display is warmer than the freezer or fridge inner temperature. If it is, set the refrigerator colder. • Is the refrigerator in direct sunlight or located near a heat source? • Is the back of the refrigerator too close to the wall, preventing proper ventilation? I have also provided a link to help as well. (https://www.samsung.com/us/support/troubleshooting/TSG01001027/) Thank you for choosing Samsung. ^Nic
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