A:AnswerHi Joelind! I am always happy to help! I am including a link to a guide on leveling the refrigerator properly (https://bit.ly/3445Qaq). We thank you for choosing Samsung! ^Lena
A:AnswerHello! If the ice maker arm is pushed upwards it is indicating that the ice bucket is full. Here is a helpful link to support your concerns on the ice maker (https://bit.ly/30S9q7X). ^Lena
A:AnswerHi there healthycook! Beginning on page 17 of the user manual (https://bit.ly/2FyvqZt) you will see a full diagram of the refrigerator and what shelves and drawers it comes with, as well as designated areas for different food groups. ^Jecca
A:AnswerDave37809 - this is the normal position for the arm whether ice maker is turned on or off. It moves when ice maker is on and the arm senses the ice level in the bin. If it senses ice, the ice maker won't dump the tray. If it does not sense ice, it cycles by dumping ice in tray and refilling with water. So it really only moves for a few seconds immediately prior to ice maker cycling.
A:AnswerHi there! To see the control panel for this model refrigerator, you will need to open the refrigerator doors. The control panel is located at the top of the frame, just behind the doors. ^Jecca
A:AnswerI have a couple things for you, Tony! This link (https://bit.ly/38OQ5G6) can help you determine if the sound you are hearing from the refrigerator is normal or not. I also have this link (https://bit.ly/2ECThqB) to help you figure out why the ice cubes are not freezing in your freezer. ^Jecca
A:AnswerHi Nino! Condensation forms when hot and cold air mix. So it is normal to see condensation, especially right after installation or after putting away warm foods. ^Jecca
A:AnswerThanks for asking, MeggyG! The drawers are removable, and I have this link (https://bit.ly/2Xp3C25) to steps on how to remove each of the drawers. ^Jecca