“Has Samsung fixed this yet? I see a recent review that states: Because, he said, they see the same problem with all the Samsungs they service. He had the replacement parts with him, it's such a known problem. The Defrost Sensor failed and the Drain Heaterclip is not engineered nor installed properly. The reviewer bought their model over a year ago so has this issue been fixed on this fridge currently available for purchase?”
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Haven't had any issues yet.
Sorry, there was a problem. Please try again later.Thanks for your interest in Samsung refrigerators, and the RF261BEAESR specifically. I can't speak to a particular reviewer's situation. What I can tell you is that Samsung is committed to producing high quality products and providing excellent customer service. If issues do arise, the service team would need to assess each case individually to determine the cause and find a solution. The RF261BEAESR comes with a one-year manufacturer's warranty for parts and service, and the sealed system is covered for 5 years. We appreciate your consideration and look forward to earning your trust. - Ms. Samsung
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