A:AnswerThank you for the question. Your question was actually submitted through a Samsung product page. I'd be happy to answer any questions you may have about Samsung's refrigerators if you'd care to resubmit.
- Ms. Samsung
A:Answerthis was a complete joke....first, the water was a trickle, to get ice you needed to press hard....won't work with kids....I ran out of ice every day...i returned the fridge. its not made for american needs. its pretty, just not pratical.
A:AnswerThanks for your interest. Please call 888-BEST BUY or contact your local Best Buy Appliance Associates for questions regarding payment options.
- Ms. Samsung
A:AnswerI'm sorry to hear the dispensed water has a bad taste. It's normal for a new refrigerator to have some residual taste or odor from the plastic water lines and reservoir, and this should dissipate over time.
- Ms. Samsung
A:AnswerI'm sorry to hear you're having this issue. If the refrigerator is leaking but it is not from the water valve connection that you're able to reach, it may require service. Please call 888-BEST BUY or 800-SAMSUNG to speak with an agent who will be happy to help you determine your service options.
- Ms. Samsung
A:AnswerI cannot tell you whether the RS265 will be available at Best Buy in Stainless Platinum, but I can tell you that it is currently available in the White, Black and real Stainless Steel finishes. If the Platinum finish is important to you, perhaps you'd like to consider the RS263TDPN.
Thank you,
Ms. Samsung
A:AnswerThanks for the question. The RS265TDRS has the built-in reservoir to catch drips, but it does not have an accessory available to attach to the dispenser area. There are a couple of solutions, however. First, Samsung recommends holding the glass under the dispenser for a couple of seconds after releasing the lever. If water continues to drip, it may be because there is air in the water lines. It's important to bleed air from the lines after installing or replacing the filter by dispensing 5-6 gallons of water. Other possible causes of water dripping include:
1. The filter is not installed properly or needs to be replaced because it is clogged or partially clogged. Try removing and reinstalling the filter so it is locked securely in place. The filters are designed to last about 6 months, or for 300 gallons, but may need to be replaced sooner in homes that use a lot of water or have a high level of impurities in the water supply.
2. There are fragments of ice in the chute that have melted and result in dripping, which is not unusual especially if crushed ice was used recently. To help prevent this, dispense a few cubes of ice after crushed ice is used.
I hope these suggestions help to resolve your issue!
Ms. Samsung
A:AnswerWe filnd that choosing crushed ice results in jamming the dispenser. It happened three times and then we decided to not use this feature anymore - cubed ice is fine.
