Questions & Answers

Q: QuestionCan you take off the wheel and how much difference in height after taken pff

Asked 4 years ago by Dani.

• A:Answer We appreciate you asking, Dani! The wheels are not designed to be removed from the refrigerator, but to help when moving it. Because of this, the height of the refrigerator is not adjustable. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes this fridge work with IPHONE (apple)

Asked 4 years ago by iPhone.

• A:Answer Thanks so much for asking! The Family Hub is able to be connected to the SmartThings app, which is available on both iOS and Android devices. However, we are not able to confirm full functionality of all features with non-Samsung products. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this have a door alarm for when the doors are open too long?

Asked 4 years ago by Samsrefridge.

• A:Answer It sure does, Samsrefridge! In fact, not only will the refrigerator beep if the doors have been left open too long; but if you connect the Family Hub to the SmartThings app, you can even get notifications on your phone for this. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow do I connect this to my Apple Iphone 12. I have heard use Smarthings or Bixby apps. Which app should I use and do I need any special equipment like a special smarthings hub if I already have a Wi-Fi router?

Asked 4 years ago by circuit.

• A:Answer Excellent questions, circuit! The Family Hub refrigerators connect to the SmartThings app that is available on both Android and iOS devices. While the refrigerator is capable of connecting to a SmartThings hub, it is not required and the smart features will function as normal without additional equipment. If you have any other questions or concerns, you can also reach out to our dedicated SmartThings team at 866-813-2404. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCAN I USE MY iPHONE WITH THE HUB?

Asked 4 years ago by JBAG.

• A:Answer Thanks so much for asking, JBAG! The SmartThings app is available on both iOS and Android devices. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this one plays Netflix?

Asked 4 years ago by Dion.

• A:Answer Hi Dion! The Family Hub does not currently have a Netflix app. However, it does have the ability to mirror your phone or other smart device. This would allow you to play any streaming service on your phone and see it on the refrigerator screen. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (1)Unhelpful (1)ReportAnswer this questionShow more answers (3)

Q: QuestionDoes it have speakers built in¿

Asked 4 years ago by Phonecharger.

• A:Answer Yes

  Answered 3 years ago by jbroome68

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes this refrigerator have rollers or wheels for easy movement?

Asked 4 years ago by Ewoks.

• A:Answer Yes

  Answered 4 years ago by Alicea27Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this have speakers to listen to music?

Asked 4 years ago by KJ.

• A:Answer This fridge has a speaker for Spotify and Amazon music apps that are preinstalled.

  Answered 4 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes the icemaker turn off automatically when full? Or do I need to turn it off myself, when full?

Asked 4 years ago by Izora.

• A:Answer Not to worry, Izora! The ice makers in Samsung refrigerators have a sensor that pause ice production when the bucket is full, and resumes production after some ice has been removed. There is also an option to manually turn the ice maker off using the control panel. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs my ice maker covered under the extended warranty.

Asked 4 years ago by Tlynch1975.

• A:Answer My ice maker broke too, and I hear they sell a kit to fix it. I would expect it to be cover under your extended warranty.

  Answered 4 years ago by James

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this work with Apple TV?

Asked 4 years ago by Anonymous.

• A:Answer Thanks for asking! We are not able to confirm compatibility with non-Samsung products. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat are the interior dimensions of the shelves? I’d like to get shelf liners and want to get them just the right size.

Asked 4 years ago by Kerry.

Q: QuestionWhat is the height of the opening of the door? In other words, we have a counter to the left of the fridge. will it hit the counter and not open, or is it the same height as a typical counter?

Asked 4 years ago by susan.

Q: QuestionWhat generator wattage is required to run this refrigerator properly?

Asked 4 years ago by andres0528.

• A:Answer I just plug it in wall outlet.

  Answered 4 years ago by DannVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this Fridge have a Ice Maker problem? Does it produce "Nugget" "Sonic" Ice?

Asked 4 years ago by CuriousM.

• A:Answer Mine does not have sonic style ice. So far, no problems with the Ice Maker.

  Answered 3 years ago by jbroome68

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionMy water dispenser light does not turn on, how can I turn them on, it was purchased on 3/6/21 Model:RF27T5501SR/AA

Asked 4 years ago by Arod.

• A:Answer Hi Arod! I have checked the user manual for this model (https://bit.ly/3wfa9gv) and it does not have dispenser light. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this refrigerator have a built in backup generator like it did in Modern Family?

Asked 4 years ago by Generator.

• A:Answer Thanks for asking! This refrigerator does not have a built in backup generator. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionis stainless steal coated?

Asked 4 years ago by drcl.

• A:Answer Yes, stainless steel and fingerprint resistant.

  Answered 4 years ago by Monte96

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)