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  • Front. Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Black Stainless Steel.
  • Angle. Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Black Stainless Steel.
  • Left. Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Black Stainless Steel.
  • Alt View 1. Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Black Stainless Steel.
  • Alt View 2. Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Black Stainless Steel.
  • Alt View 4. Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Black Stainless Steel.
  • Alt View 5. Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Black Stainless Steel.
  • Alt View 11. Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Black Stainless Steel.
  • Alt View 12. Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Black Stainless Steel.
  • Alt View 13. Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Black Stainless Steel.
  • Alt View 14. Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Black Stainless Steel.
  • Alt View 15. Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Black Stainless Steel.
  • BBY Overview - Samsung Refrigeration: Modern Design video 0 minutes 34 seconds
  • Family Board video 0 minutes 19 seconds
  • Food AI Enhanced Smart View video 0 minutes 24 seconds
  • Meal Planner video 0 minutes 20 seconds
  • How to Measure for Your Refrigerator Video video 1 minutes 36 seconds
  • How to Prep for Refrigerator Delivery and Install video 1 minutes 33 seconds

Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Black Stainless Steel

Model:
RS27T5561SG/AA
SKU:
6397586
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Page Showing 41-60 of 114 questions
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  • QuestionMy ice maker is not producing ice like if use to nor does the water come out fast like it use to. Can you tell me if this is a common issue?

    Asked by Lin.

    • Answer Yes I have the same problem now compressor has went out I'm very disappointed in samsung

      Answered by JenniferC

  • QuestionCan the inside lights be turned off?

    Asked by Anonymous.

    • Answer Greetings, The inside light is turned off when the door is closed, the door opens and closes freely, and the interior light turns on automatically when you open the door. Thank you and have a great day! -Ricardo

      Answered by Samsung

  • QuestionThe ice dispenser is not letting out ice, how do I fix it ?

    Asked by Kay.

    • Answer Hi Kay, We understand how you feel regarding this fridge. We are here to assist you. Please see pages 40 to 41 of the user manual for steps to take when the ice is not coming out of the dispenser. https://downloadcenter.samsung.com/content/UM/202407/20240731002009024/SBS_RS5300T_F-Hub_DA68-03958D-07_EN-MES-CFR.pdf Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1149599045), and it will help our team pull up your information. ^Rodel

      Answered by Samsung

  • QuestionDoes it work with Google calendar?

    Asked by Cvictore.

    • Answer Hi Cvictore, Yes, the Family Hub model RS27T5561SR supports integration with Google Calendar. You can sync your Google or Microsoft Outlook calendars to the Family Hub's Calendar app, allowing you to view and manage your schedules directly from the refrigerator's touchscreen interface. To learn more about how to sync your Google Calendar to the fridge, kindly visit the guide below. Kindly click on the link and watch the YouTube video. Use the Calendar on your Samsung Smart Fridge: https://www.samsung.com/us/support/answer/ANS00063101/ Have a great day! Chrystel

      Answered by Samsung

  • Questioncan I download streaming apps like Netflix and watch on the door?

    Asked by hi.

    • Answer Hi there, Thank you for reaching out to us. We're glad to assist. You can watch Netflix on the Family Hub using Smart View, which allows you to mirror your phone or TV screen. For your reference, we’ve included a link below to the available applications on the Family Hub: Family Hub™️ https://www.samsung.com/us/explore/family-hub-refrigerator/features/ If you have further questions or inquiries regarding downloading other applications on the family hub, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148784227) so that our team can retrieve your information when you message us. Thank you. -Kimberly

      Answered by Samsung

  • QuestionIs the water filtered, or straight from the tap?

    Asked by Motherearth.

    • Answer The water is filtered and also chilled. Taste very good!

      Answered by TonTaco

  • QuestionDo you have to change a filter? If so where can I get it?

    Asked by LelaD.

    • Answer No. But I saw the filter in the store

      Answered by RichardM

  • QuestionHi.My fridge is working very noisy.What can I do?

    Asked by Greg.

    • Answer Please move your refrigerator from the wall about 3 to 4 inches.

      Answered by Data905

  • QuestionDo you have to dig the earth to install it?

    Asked by lynn.

    • Answer My son was able to connect it to WIFI. The installation wasn't difficult. Just make sure the measurements are accurate to the area that you're placing it. We had a shelf above it which was more of a problem.

      Answered by Anonymous

  • QuestionDoes this fridge come with an ice maker on a shelf in the freezer? We have had issues with our current Samsung door ice maker. We thought we saw one in Wichita Best Buy. Now it’s gone

    Asked by Marty.

    • Answer It comes with a ice maker in the door.

      Answered by Jaybird1

  • QuestionHow to disconnect the water pipeline from the back of the fridge

    Asked by pepe.

    • Answer Hi Pepe, Please see the "Disconnect the water line" section on pages 19-20 of the user's manual for reference. Manual https://downloadcenter.samsung.com/content/UM/202407/20240731002009024/SBS_RS5300T_F-Hub_DA68-03958D-07_EN-MES-CFR.pdf Have a great day. ^Aloe

      Answered by Samsung

  • QuestionIs The Screen Parts available To Purchase? How can service be obtained without insurance? Are these still being sold?

    Asked by Dee.

    • Answer Hi Dee, To check the availability and compatibility of the screen parts of the fridge, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Also, to help you about fridge service insurance and if it is still available, you can get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry. Have a great day. ^Aloe

      Answered by Samsung

  • QuestionIs this model having any ice maker or freezer problem or any recalls or class acts

    Asked by Anonymous.

    • Answer No

      Answered by AnaF

  • QuestionWhat is the wattage on this refrigerator

    Asked by Anonymous.

    • Answer Hi there, The estimated yearly consumption of this refrigerator is 691 kWh running 24 hours, 7 days a week. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147570224) to help our team pull up your information when you message us. Thank you. -Kimberly

      Answered by Samsung

  • QuestionHi, the water dispenser seems to be very slow, it takes a while to fill a glass. Is that a defect on my fridge particularly? How fast is it supposed to flow? I would assume a little faster than low stream. Please advice

    Asked by Mariannaelias.

    • Answer Under normal conditions, the water dispenser can fill a 5 3/4 oz. (170 cc) cup in about 10 seconds, Mariannaelias. Please check the link below to ensure your water dispenser is performing well, and select the scenario that best fits your situation. You can also learn more by checking the hyperlinks and watching the embedded videos. Samsung refrigerator water dispenser issues: https://www.samsung.com/us/support/troubleshooting/TSG01001875/ Please feel free to get back to us via the following options should you need further assistance with the refrigerator: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147538029) to help our team pull up your information when you message us. Have a great day, -Ernest-

      Answered by Samsung

  • QuestionDo I need a surge protector for this model? Also what is the Joules rating aka number?

    Asked by FLGal.

    • Answer Greetings! Yes, it's generally recommended to use surge protectors with this Samsung refrigerator model. A surge protector can help protect your appliance/refrigerator model from power surges that can occur due to lightning strikes and such. The joules rating for surge protectors is not typically specified for specific refrigerator models like this model. Instead, surge protectors are rated based on how much energy they can absorb before failing. We recommend getting in contact with Best Buy's customer service department at (888) 237-8289, they are open 24 hours to know which surge protector they can recommend. Leo

      Answered by Samsung

  • QuestionHello there, Does this refrigerator have flush doors?

    Asked by Anonymous.

    • Answer Hi there, Yes, this fridge has flush doors. ^Rodel

      Answered by Samsung

  • QuestionCan you adjust temp on refrigerator

    Asked by Otis.

    • Answer Hi Otis, Yes, the temperature can be adjusted on this fridge. ^Rodel

      Answered by Samsung

  • Questionhow do you turn on

    Asked by hell0.

    • Answer Hello there, We would love to discuss your fridge and its features to determine how we can best assist you turning them on. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147225333) to help our team pull up your information when you message us. Have a great day. ^Charles

      Answered by Samsung

  • QuestionIs there anything extra needed to connect the fridge to my WiFi?

    Asked by Mark.

    • Answer No

      Answered by JulianF

Page 3, Showing 41-60 of 114 questions

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