“We got this same one 2 years ago. Earlier today everything was working fine. Then went to the freezer for a late night snack and noticed our things are thawing out from the freezer. Looked inside the fridge part, things dont seem cold. What's the issue?”
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Miranda, we understand how it feels if the items in the freezer are melting. Allow us to help. Here is a guide to help you troubleshoot if items are melting in your freezer. Please choose "Refrigerator or freezer is not cooling at all." Kindly click on the embedded word and watch the included video. Cooling issues with Samsung refrigerator or freezer https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150540884) to help our team pull up your information. Have a great day. ^Camille
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