Questions & Answers

Q: QuestionDoes the water from water dispenser come out cold?

Asked 5 years ago by JWoo.

• A:Answer Yes, the water from the dispenser is cold.

  Answered 5 years ago by Noman2000Verified Purchase

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Q: QuestionDoes the icemaker have to be hooked up to water Or can you just pour water into it ?

Asked 5 years ago by Pauly.

• A:Answer It has to be hooked up to water.

  Answered 5 years ago by meru371Verified Purchase

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Q: QuestionHow much ice does it make daily?

Asked 5 years ago by Melissa.

This question was asked about the related product: Samsung - 27.4 Cu. Ft. Side-by-Side Refrigerator - White

• A:Answer The total ice capacity is 4.4 lbs, Melissa. ^Lo

  Answered 5 years ago by Samsung

  
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Q: Questionon the freezer side there is a white plastic "cap" on top of that door. On the fridge side there is an open space and 11 holes. does this side have a plastic cap as well?

Asked 3 years ago by pop19.

• A:Answer Ours is the same, but I wouldn't have noticed if I had not seen this question.

  Answered 3 years ago by DJB1961

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Q: QuestionCan you add a third freezer door bin? It looks like there is room for another one?

Asked 4 years ago by MalloryRB.

• A:Answer Hi MalloryRB! The lower section of the freezer door is not able to hold a bin, as the extra space is needed for the bottom drawer of the freezer. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs the water that comes out filtered? And do we have to change out the filter? If so how often?

Asked 4 years ago by Kevin.

• A:Answer Excellent questions, Kevin! Yes, this model does have a water filter that we recommend replacing about every 6 months depending on usage. This link (https://bit.ly/3uWCec2) has all you need to know and more about replacing the water filter. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionI just recently bought this fridge and my question is does it already come with a filter included or do I have to buy one before I start using??

Asked 5 years ago by Ruby.

• A:Answer Hey, Ruby! Thank you for reaching out to us with your question. Yes, this model comes with a water filter included. ^Ty

  Answered 5 years ago by Samsung

  
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Q: QuestionIs this finish shiny or more matte?

Asked 5 years ago by Swakefie.

• A:Answer More matte than typical stainless steel appliances, imo.

  Answered 5 years ago by TimoVerified Purchase

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Q: QuestionDoes this refrigerator have Sabbath/Shabbos mode?

Asked 5 years ago by Sholom.

• A:Answer Yes, it does.

  Answered 5 years ago by technicallychallengedVerified Purchase

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Q: Questionis it quiet or noisy?

Asked 5 years ago by Anonymous.

• A:Answer Probably about as quiet as a fridge this size can be. I have a stand-up freezer in the same room and I literally can't hear this fridge at all over the hum of that (which isn't as loud as some other fridges) unless I have the door open. The button press beeps are pretty calm and not too loud as well.

  Answered 5 years ago by GudrunVerified Purchase

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Q: QuestionIs this compatible with SmartThings or a hub? How to connect if so?

Asked 1 year ago by SmartThings.

• A:Answer Hi there, No, this model is not Hub or smartthing compatible. Please see the link for the model with the hub and smarthing feature capabilities. Features https://www.samsung.com/us/home-appliances/refrigerators/side-by-side/27-4-cu-ft-side-by-side-refrigerator-with-large-capacity-in-stainless-steel-rs27t5200sr-aa/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147230694) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionIs the water used to make ice filtrated also?

Asked 3 years ago by cc8411.

• A:Answer Hi cc8411, We appreciate your question about the water used for the ice on this refrigerator model. Yes, the water used for the ice goes through the water filter of the refrigerator. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionMeasurements of each door individual please

Asked 4 years ago by ImSlayer.

• A:Answer Doors are 68" tall. Freezer door is 15 1/4" wide. Refrigerator door is 18 1/2" wide. There is a 2" space between the doors, so total width is 35 3/4".The depth of both doors is 3 3/4".

  Answered 4 years ago by BBandBeyondVerified Purchase

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Q: QuestionWhat is the width of the freezer shelves?

Asked 4 years ago by Dodad.

• A:Answer Freezer shelves are 12" wide.

  Answered 4 years ago by BBandBeyondVerified Purchase

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Q: QuestionWhere is the filter for the water locate it

Asked 4 years ago by L.

• A:Answer We're here to help with this, L! This link (https://bit.ly/2XqHRme) can walk you through how to find the filter, as well as how to safely and easily replace the filter. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questionwhy didn't samsung add a light with this refrigerator were you push down for the ice and water

Asked 4 years ago by Jordan86.

• A:Answer Yeah, you would think with their led tv experience they could figure out to put a light that would sense when you put a glass there....

  Answered 4 years ago by Dave

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Q: QuestionIs there a light at the water /ice dispenser ?

Asked 4 years ago by Guad1964.

• A:Answer This particular model does not have a night light at the water/ice dispenser area. Don’t know how this was over looked by Samsung?

  Answered 4 years ago by deanc

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Q: QuestionWhy doesnt this make ice right out of the box? Water dispenses cold...no air in system good water pressure ...ice maker is turned on...yet unless i hit the test button nothing happens. Test buttn makes it dump ice and then refill tray.

Asked 4 years ago by Anonymous.

• A:Answer I'd like to help with this! Typically we allow 24-48 hours after installation for ice production to begin. This is to ensure the internal temperatures are low enough to keep the ice frozen. Also keep in mind that pressing the "Test" button resets the ice maker and can delay ice production up to 24 hours. If your ice maker is still not producing ice after the full 24 hours, I recommend following the steps in this link: https://bit.ly/31noLMS. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs there supposed to be a light in the compartment where you fill a glass with water? If not can one be added?

Asked 4 years ago by Anonymous.

• A:Answer Hello there! This model does not have a dispenser light and is not designed to have one added. ^Jecca

  Answered 4 years ago by Samsung

  
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