Questions & Answers

Q: Questionremoved door to get rs2715200ww to get it in the door and now can't get freezer door back on correctly there is no height adjustment unde the freezer door

Asked 4 years ago by Magilla.

• A:Answer Hi Magilla! I'd like to provide this link (https://bit.ly/3rx5HqZ) to the user manual for this model. Beginning on page 22 you can find detailed instructions on how to correctly reattach the doors. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionI want to purchase an additional drawer for meats and cheeses and also a closable butter cabinet. I can't find this online anywhere. Is there a way to order these additions to this fridge? I went to Samsungparts.com, but nothing there. Love this fridge!

Asked 4 years ago by Margaret.

• A:Answer Thanks so much for asking! Because of the way the internal components are laid out, this model does not have an option for additional drawers. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat is the space on the lower left side of the freezer door for? It seems like it is missing a tray or something.

Asked 4 years ago by MetalGuy83.

• A:Answer i thought the same thing, but now i like it for onger items. but you can buy an extra shelf insert

  Answered 4 years ago by ekborges

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Q: QuestionHow do the doors open without handles?

Asked 5 years ago by Chad.

• A:Answer Funny how they take away a simple feature and some people gush like it's a totally fantastic innovation,.. looks sleek and cool but you may find it a pain when you need to open the right door with your right hand, or the left door with left hand. Can make you wish you had those simple handles..... For the price it should have touch free doors

  Answered 4 years ago by Dave

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Q: QuestionWhat side of the back of the fridge is the water connection on? I need to drill a hole in the floor and want it near the water connection.

Asked 5 years ago by Chris.

• A:Answer It is towards the right

  Answered 5 years ago by TickaVerified Purchase

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Q: QuestionI just installed this fridge a month ago, even though it was delivered in Dec. The IceMaker is not working and the ice bucket will not come out. I reached my hand up in dispenser and can feel frozen ice cubes stuck. They won’t move. I pressed the test but

Asked 5 years ago by LP.

• A:Answer I'm happy to help with this, LP! This link (https://bit.ly/3sp2wRW) can walk you through what to do if the ice maker is not working properly. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionWhat kind of ice does this make??

Asked 5 years ago by KK.

• A:Answer Hi there! the ice cubes produced by this refrigerator are half moon shaped. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionCan you make it to were it can work as a fridge all together instead of half fridge and half freezer

Asked 5 years ago by lynnp.

• A:Answer Thanks for asking, lynnp! This model does not have the FlexZone feature. The freezer section temperature can only be adjusted between 5 degrees Fahrenheit (-15 degrees Celsius) and -8 degrees Fahrenheit (-23 degrees Celsius). ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionIf the shelves are not adjustable, I am assuming they can not be removed for cleaning. Is the the case?

Asked 5 years ago by suzygee.

• A:Answer Great question, suzygee! The shelves can absolutely be removed, and this link (https://bit.ly/3aOQVok) can walk you through how to safely remove them. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionI just purchased this refrigerator and keep it for 2 days. I try to change the temperature to the lowest 37 degree. but the temperature cannot get down for a day. is the fridge with a problem? the freezer side is working fine. Thanks.

Asked 5 years ago by zd.

• A:Answer Hi zd! There are actually a few things that could be preventing the refrigerator from cooling properly. This link (https://bit.ly/3rOoiOX) can walk you through what to check. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionIs there a closed/covered portion somewhere on the door for items like butter?

Asked 5 years ago by Rock.

• A:Answer Nope

  Answered 5 years ago by WillVerified Purchase

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Q: QuestionWe have this refrigerator but are disappointed that the water/ice dispensing area is not lit. Is this normal or is ours faulty? When you look in the top of the area it looks like there is supposed to be lights.

Asked 5 years ago by Jodib.

This question was asked about the related product: Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel

• A:Answer Hi Jodib! We're sorry for any confusion about this. This model does not have a dispenser light. ^Jecca

  Answered 2 years ago by Samsung

  
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Q: QuestionIs the front of the fridge metal? Our last two fridges were only magnetized on the sides?

Asked 5 years ago by Lovesavvyd.

This question was asked about the related product: Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel

• A:Answer The front of this frig is stainless steel so yes the front and sides are magnetized, hope this helps.

  Answered 5 years ago by Llp1Verified Purchase

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Q: QuestionWhat color are the sides?

Asked 5 years ago by amazinggrace.

• A:Answer THE SIDES OF THE REFRIGERATOR ARE THE SAME AS THE REFRIGERATOR FRONT STAINLESS STEEL

  Answered 5 years ago by JUSTMEVerified Purchase

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Q: QuestionIs the refridgerator easy to move to get behind it to clean?

Asked 5 years ago by LindyLou.

• A:Answer Once it is full it is really heavy but it can be moved.

  Answered 5 years ago by WeLoveIt2Verified Purchase

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Q: QuestionDo you have this Samsung refrigerator (27.4 Cu. Ft. Side-by-side refrigerator model no.: RS27T5200SR, SKU 63975576) in stock at the Covington Lowe’s location for pick-up?

Asked 5 years ago by Red.

• A:Answer Do not buy it. You will,be sorry.

  Answered 4 years ago by jake

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Q: QuestionI just recently purchased this fridge does it come with a filter included already?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel

• A:Answer It sure does! The water filter that is included with the refrigerator will need to be replaced about every 6 months, depending on usage. Here's a link (https://bit.ly/37bZRUy) with more information. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionAre the refrigerator shelves plastic or glass

Asked 5 years ago by Pikachu.

• A:Answer Great question, Pikachu! According to our specifications (https://bit.ly/2K2NaCk) the shelves in this refrigerator are made of tempered glass. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionWhere is the ice maker reset on this unit?

Asked 5 years ago by Ampgirl.

This question was asked about the related product: Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel

• A:Answer I'm happy to help with this! Page 36 of the user manual (https://bit.ly/3hWTMP4) has steps and helpful images to help you locate the "test" button that resets the ice maker. ^Jecca

  Answered 5 years ago by Samsung

  
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