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When mine was first installed the water was working but even after a couple of hours there were only about 6-7 ice cubes in the bucket. So I thought I had a problem. After reading the manual here's what I did. Make sure the freezer is set at -2 or below. Then open the left 'fridge door and push UP gently on the front of the ice bucket then slide it out. No pressure should be required. Near the top, front of the ice mechanism on the right hand side there should be a small blue rubber patch. It's a actually a button. Press and hold it for a few seconds. Then restore everything and try to dispense some ice cubes. Then wait about an hour. You should now have ice. Worked for me! Good luck.
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