Questions & Answers

Q: QuestionHow much ice does the ice maker produce daily?

• A:Answer The ice maker in this refrigerator produces 4.8 pounds of ice per day.

Q: QuestionDoes this refrigerator come with an ice maker?

• A:Answer Yes, this refrigerator has an ice maker located in the freezer.

Q: QuestionWhat is the total capacity of this Samsung refrigerator?

• A:Answer This Samsung refrigerator has a total capacity of 26.5 cubic feet.

Q: QuestionCan I monitor the energy usage of this refrigerator?

• A:Answer Yes, you can monitor and manage the refrigerator's energy usage with the SmartThings app.

Q: Questionhi the specs say depth is 29 1/2 inches with handle, and 29 1/2 without, which is correct? Thanks

Asked 2 years ago by ang.

• A:Answer Hi… we bought this frig about two months ago and we are very happy with it! The refrigerator has no handle, which we like as it does not stick out as much. There are small places to out your hands to open the door at the top of the door, and bottom of the door for shorter people. The frig is exactly 29 1/2 inches deep. I hope this helps…

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionDoes the stainless steel color of this refrigerator match the stainless steel color of the Samsung double wall oven exactly? One says stainless steel and other says fingerproof stainless steel

Asked 2 years ago by T.

• A:Answer Greetings! We are glad to answer your question about the finish of this Samsung refrigerator model. Samsung has designed this fingerprint-resistant finish to blend with non-fingerprint-resistant stainless steel. The color and tone of our Fingerprint Resistant Stainless Steel has very good color harmony with the other home appliances. The finish does have a richer satin finish (slightly less reflective) compared with non-fingerprint-resistant stainless steel. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionAre there any controls or settings for the brightness of the interior light? On ours, the area down by the drawers is very dark and the entire refrigerator doesn't seem very well lit compared to the one we just replaced.

Asked 2 years ago by EricF.

• A:Answer The factory settings on our unit have worked jusr fine. I would advise calling the store or the support number from Samsung.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionAre the front panels magnetic so you can stick pictures/magnets on the front?

Asked 1 year ago by Michael.

• A:Answer Magnets will stick on the front no problem! I have several on my front and side panel currently with no issues.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionHow far from the back of the unit do the hinges start?

Asked 2 years ago by HingeDepth.

• A:Answer 25 inches exactly which is the same width as the entire metal darker side panel

  Answered 2 years ago by Anonymous

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Q: Questiondo the doors need to be open more than 90 degrees to allow the drawers to be pulled out?

Asked 5 months ago by pa281.

• A:Answer Hello there, Yes, for this refrigerator model, the doors typically need to be open more than 90 degrees to remove the crisper and deli drawers entirely. While you can access the main compartment items and pull the drawers out partially at a 90-degree angle, the door shelves and the frame around the drawers obstruct the drawers from being entirely removed for cleaning or reconfiguration unless the door is open wider, often around 110-125 degrees. Have a great day. -John

  Answered 5 months ago by Samsung

  
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Q: QuestionJust put in a new filter. How to turn off the red replace filter light?

Asked 11 months ago by Tono75.

• A:Answer Hi Tono75, Thank you for reaching out to us. We're glad to assist. To reset the filter indicator, press and hold "Ice Maker" for 3 seconds. The filter lifecycle will be reset, and the red light will turn off. Have a lovely day. -Kimberly

  Answered 11 months ago by Samsung

  
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Q: Questioncan I not use the ice maker, i do not want to hook it up to water supply line?

Asked 1 year ago by Andres.

• A:Answer I didn’t hook my line up and just use the extra space in my freezer for food.

  Answered 1 year ago by DebTVerified Purchase

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Q: QuestionDoesn't this refrigerator have a digital readout of temperatures in the refrigerator and freezer sections?

Asked 1 year ago by emrussi.

• A:Answer Yes it does. The temperature readings for the fridge and freezer are located inside the fridge. If you open the right hand door of the fridge you will see the panel with temperature readings on the side of the fridge.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionWhat is the difference between this model and Bespoke Samsung model

Asked 2 years ago by grb278.

• A:Answer Greetings, This Samsung refrigerator is one of the newest released models. It has a larger capacity space and a slide-in shelf if you want to put a tall bottle. However, unlike the Bespoke refrigerator, it doesn't have a glass panel where you can customize the design of your refrigerator with changeable door panels. You can check all the benefits of this refrigerator at the link below. https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/27-cu-ft-counter-depth-mega-capacity-3-door-french-door-refrigerator-with-dual-auto-ice-maker-in-a-stainless-look-rf27cg5010s9aa/#benefits Also, if you want to check the differences, please refer to the link below for one of our 3-door French door Bespoke models. https://www.samsung.com/us/home-appliances/refrigerators/bespoke/bespoke-3-door-french-door-refrigerator-24-cu-ft-with-autofill-water-pitcher-in-stainless-steel-rf24bb6200qlaa/ Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionCan you put magnets on the refrigerator?

Asked 2 years ago by Jojo.

• A:Answer Just checked, yes you can.

  Answered 2 years ago by techniphobeVerified Purchase

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Q: QuestionI attempted to register my unit at Samsung, but was told the model and serial number are invalid. Samsung said it’s because this is a product made for distribution in Mexico only. I’m in California and purchased from a CA Best Buy, so what’s going on?

Asked 2 years ago by Invalid.

• A:Answer Not sure if you got your question answered yet, but stumbled across this model. It seems to be Best Buy exclusive? I got the opposite answer when I was asked Samsung chat bot: "This model RF27CG5100SRAA is for Canada website and this one is for RF27CG5010S9 US website"

  Answered 2 years ago by Anonymous

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Q: QuestionAfter I plug in the ice maker plug in the wall and hat else do I do so it starts making ice

Asked 1 week ago by Anonymous.

• A:Answer Hello Valued Customer, We appreciate your interest in getting the most out of your Samsung refrigerator. To enjoy ice production as soon as possible, we recommend completing a few simple setup steps: be sure the ice maker is turned on, the water supply line is properly connected and fully open, and the refrigerator has had sufficient time to reach its recommended operating temperature. Once everything is set, the first batch of ice is typically ready within 24 hours. For additional guidance, page 59 of the user manual provides helpful details on activating the ice maker. You can access the user manual using the link below: User Manual: https://downloadcenter.samsung.com/content/UM/202603/20260323094006651/DA68-04752Q_FDR_RF6500C_3Door_EN_MES_CFR_260209.pdf Please keep this reference number for your records: 1152315613. Thank you for choosing Samsung. Glaiza Samsung Care

  Answered 1 week ago by Samsung

  
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Q: QuestionIs there a way to adjust the doors. One door stays open but the other one has to be held open if you let go it instantly tries to close

Asked 1 month ago by DrJ.

• A:Answer Hi DrJ, We value the time you took to share your review about how the doors on your refrigerator are operating. Samsung provides official guidance for adjusting refrigerator doors, including situations where one door remains open normally while another moves closed more quickly. These adjustments typically involve leveling the refrigerator or balancing the door swing, and Samsung’s support guide offers clear, step‑by‑step instructions for making these adjustments. You can view the complete instructions here: https://www.samsung.com/us/support/troubleshooting/TSG01001017/#middle-or-freezer-pull-out-door-on-the-refrigerator-does-not-close If you would like additional support, you may reach out to us through any of the options below with your reference number 1152234875: Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) Thank you for raising your question. Meneleo Samsung Care

  Answered 3 weeks ago by Samsung

  
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Q: Questionwill they hook up the wate line on our fridge when they deliver it

Asked 2 months ago by cheryl.

• A:Answer Dear Valued Best Buy Client, To better assist you with your concern, please contact Best Buy's customer service department at (888) 237-8289. They are open 24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern. Leo

  Answered 2 months ago by Samsung

  
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