Questions & Answers
- Model:
- RF27CG5010S9/AA
- |
- SKU:
- 6546220
Q: QuestionAre the interior fridge shelves removable to clean?
Asked by Erin.
- A:Answer Yes
Answered by SenthilMPrabhakaran
Q: QuestionI am trying to verify if this refrigertor will fit in place my old dead refrigerator is sitting it is a side by side model the deimensions are Old Refrigerator Height- 70" Width- 35 5/8ths" Depth- 33.25
Asked by David.
- A:Answer Hi David, The refrigerator on the review and your old one have a size difference between the width and depth, to fully distinguish if this would fit with the space that you have from your previous refrigerator. Below is the link to the spec sheet; please go to page 2 to learn more about clearance requirements to install the refrigerator. Spec sheet. https://image-us.samsung.com/SamsungUS/home/pdf/08062024/2023_RF27CG5010S9_CD_V7.pdf Have a great day! -Ricardo
Answered by Samsung
Q: QuestionWhat water filter does this use
Asked by TraciT.
- A:Answer Hi TraciT, We are happy to respond to your inquiry. Let's get you the details you need. This refrigerator model uses a HAF-QIN water filter. Have a great day. -John
Answered by Samsung
Q: QuestionI have broken one of the shelves on the French door. Can you point in the right direction in replacing the shelve.
Asked by Man.
- A:Answer Greetings, Thank you for your inquiry. Let us get you the information you need. To replace the broken shelf on your refrigerator, follow the resources below to remove the broken shelf. For tips, click the hyperlinks and watch the embedded video (if available). Samsung refrigerator shelf/drawer removal and cleaning guide: https://www.samsung.com/us/support/answer/ANS10006824/ To order a replacement, identify the specific shelf by determining which one needs replacement (e.g., top, middle, bottom, left door, right door). You can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368. Hours of operation are 9:00 am – 6:30 pm EST, Monday through Friday. Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please include reference number 1151286127 in your message so our team can locate your information. Have a great day. -John
Answered by Samsung
Q: QuestionCan either ice maker be shut off? We don't need that much ice, and could use one of the trays to store smaller frozen items. Thanks.
Asked by ChefWright.
- A:Answer Hi ChefWright, Yes, you can turn off either or both ice makers on the Samsung RF27CG5010S9/AA model, as it features a Dual Auto Ice Maker system with separate controls for each ice maker. However, it is not recommended to place any objects in the ice maker, as this may cause damage. Have a great day. -John
Answered by Samsung
Q: QuestionDoes this come in white?
Asked by ChefWright.
- A:Answer Hello ChefWright, No, this refrigerator model is not available in an external white finish; it is offered in a "Stainless Look" (silver) finish. Other Samsung models, particularly those in the Bespoke line, offer various white panel options; however, this is not the case for the specific RF27CG5010 model. Have a great day. -John
Answered by Samsung
Q: QuestionDoes this item come with a water filter?
Asked by Anonymous.
- A:Answer Greetings! Yes, this Samsung refrigerator model comes with a water filter. The filter model is HAF-QIN, and it should be replaced every six months or after filtering 300 gallons of water, whichever comes first. The refrigerator also features a water filter indicator light, which will illuminate to alert you when it’s time to replace the filter. Leo
Answered by Samsung
Q: QuestionDoes the freezer have a filter that needs to be changed?
Asked by Favors.
- A:Answer Yes it does
Answered by RicardoE
Q: QuestionHow long after the refrigerator is install does it make ice?
Asked by Tanya.
- A:Answer Hi Tanya, We’re glad to answer your question about the ice maker on this Samsung refrigerator model. The ice maker produces ice in approximately 8 hours. We recommend reviewing the ice maker guidelines on page 57 of this model’s user manual, linked below: https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1151186608 to help our team pull up your information. Leo
Answered by Samsung
Q: QuestionDoes the icemaker continually produce ice, or does it know when it's full and only dispense when needed ??
Asked by Anonymous.
- A:Answer Somehow it knows when it's full. No problems with making too much ice. And does a great job keeping both types of ice properly stocked.
Answered by JerryH
Q: QuestionOnce the refrigerator is installed, how long until it produces two full bin of ice?
Asked by Jean.
- A:Answer Took a good solid 24-48 hours.
Answered by JerryH
Q: QuestionDoes it have a water dispenser?
Asked by Deleon1.
- A:Answer No not this model but I didn't want it because I didn't want people to keep opening my refrigerator door.
Answered by JamesDena
Q: QuestionDoes it come in white?
Asked by Anonymous.
- A:Answer Good day, No, this refrigerator model is only available in a stainless-look color. Have a wonderful day. -Kimberly
Answered by Samsung
Q: QuestionHow do you turn on the ice maker?
Asked by Anonymous.
- A:Answer Hi! It automatically makes the ice if the tray is empty. I would check your water valve to make sure it’s open all the way if you are not getting ice.
Answered by KimberlyW
Q: QuestionI asked where this refrigerator is assembled. The South Carolina location produces washers. Can you give me an honest answer, Samsung?
Asked by Kiinil.
- A:Answer Hi Kiinil, Samsung refrigerators are primarily manufactured in South Korea. While Samsung is a global company with a large presence in various countries, their refrigerators are predominantly assembled in South Korea and then exported worldwide. Although it's possible for them to have factories in other countries, particularly where they anticipate a large consumer base, there's no readily available information about dedicated Samsung refrigerator factories in the US Samsung refrigerators are made in South Korea, Germany, China, Hungary, South Africa, Luxemburg, Sweden, and India. Please feel free to reach us via the options below, as we look forward to getting the serial number of your refrigerator to further assist you. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1150183593) to help our team pull up your information when you message us. Thank you. -Ricardo
Answered by Samsung

Q: QuestionCAN I GET WITHOUT ICE MAKER
Asked by Anonymous.
- A:Answer There is an option on the fridge where you can turn off the ice maker.
Answered by Lizeth
Q: QuestionWhere does water dispense from?
Asked by Bee.
- A:Answer This model has no water dispenser, only an ice maker which dispenses in a drawer at the top of the bottom (freezer) compartment
Answered by rabbit55
Q: Questionwhat is the warranty?
Asked by wj.
- A:Answer WJ, thank yo for aksing. Let's get the information you need. You can check the link below and learn more about the warranty information of the fridge. Warranty https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=RF27CG5010S9AA Have a great day. ^Camille
Answered by Samsung

Q: QuestionI just got this Refrigerator today. I connected the water. The temp on the freezer is 0. It has yet to make any ice. The water is on.
Asked by Matt.
- A:Answer Takes about 24 hours to make the first ice
Answered by CeciliaE
Q: QuestionIs the icemaker removable? I do not need the icemaker and would like to make more space in the freezer. I saw another response by Samsung that says it is removable, but the response and the manual do not discuss how to remove it.
Asked by Hayley.
- A:Answer Hello RandyB, This refrigerator model has a built-in ice maker that cannot be removed. Placing food in the ice bucket space is also not recommended because doing so could damage the ice maker. The freezer basket can be removed. Please refer to pages 73-74 of the manual link below for instructions. User manual https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148856525) so that our team can retrieve your information when you message us. Thank you. -Kimberly
Answered by Samsung

Best-selling French door refrigerators
- $1,699.99Your price for this item is $1,699.99$2,999.99The comparable value for this item is $2,999.99
- Winter Sale Deal$2,999.99Your price for this item is $2,999.99
- Winter Sale Deal$1,499.99Your price for this item is $1,499.99
- Winter Sale Deal$1,599.99Your price for this item is $1,599.99
- $1,799.99Your price for this item is $1,799.99$3,199.99The comparable value for this item is $3,199.99
- Winter Sale Deal$1,799.99Your price for this item is $1,799.99
- Winter Sale Deal$2,399.99Your price for this item is $2,399.99
- $1,999.99Your price for this item is $1,999.99$3,599.99The comparable value for this item is $3,599.99
- Winter Sale Deal$1,499.99Your price for this item is $1,499.99
- $2,299.99Your price for this item is $2,299.99$3,699.99The comparable value for this item is $3,699.99
- Clearance$2,145.99Your price for this item is $2,145.99
- $1,199.99Your price for this item is $1,199.99$2,399.99The comparable value for this item is $2,399.99
- Winter Sale Deal$2,699.99Your price for this item is $2,699.99
- Winter Sale Deal$2,499.99Your price for this item is $2,499.99
- Winter Sale Deal$1,899.99Your price for this item is $1,899.99
- $1,899.99Your price for this item is $1,899.99$2,999.99The comparable value for this item is $2,999.99
- $1,499.99Your price for this item is $1,499.99$1,899.99The comparable value for this item is $1,899.99
- $1,249.99Your price for this item is $1,249.99$1,799.99The comparable value for this item is $1,799.99
- Winter Sale Deal$2,499.99Your price for this item is $2,499.99














































