Questions & Answers

Name: Samsung - 27 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Dual Auto Ice Maker - Stainless Steel
Brand: Samsung
SKU: 6546220
Price: 1549.99 USD
Availability: InStock
Rating: 4.5 (930 reviews)

Samsung - 27 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Dual Auto Ice Maker - Stainless Steel

Model:: RF27CG5010S9/AA; |
SKU:: 6546220

User rating, 4.5 out of 5 stars with 930 reviews.

Highly rated by customers for:

$1,549.99

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Comp. Value: $1,799.99

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Questionwhat is the warranty?
Asked 10 months ago by wj.
- Answer WJ, thank yo for aksing. Let's get the information you need. You can check the link below and learn more about the warranty information of the fridge. Warranty https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=RF27CG5010S9AA Have a great day. ^Camille
  Answered 10 months ago by Samsung
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QuestionI just got this Refrigerator today. I connected the water. The temp on the freezer is 0. It has yet to make any ice. The water is on.
Asked 10 months ago by Matt.
- Answer Takes about 24 hours to make the first ice
  Answered 8 months ago by CeciliaE
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QuestionIs the icemaker removable? I do not need the icemaker and would like to make more space in the freezer. I saw another response by Samsung that says it is removable, but the response and the manual do not discuss how to remove it.
Asked 11 months ago by Hayley.
- Answer Hello RandyB, This refrigerator model has a built-in ice maker that cannot be removed. Placing food in the ice bucket space is also not recommended because doing so could damage the ice maker. The freezer basket can be removed. Please refer to pages 73-74 of the manual link below for instructions. User manual https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148856525) so that our team can retrieve your information when you message us. Thank you. -Kimberly
  Answered 11 months ago by Samsung
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QuestionI made a 3 inch scratch with a dent in the refrigerator door. Is there some way to repair the dent/scratch?
Asked 11 months ago by KarenW.
- Answer Hi Wendy, We understand how you feel regarding the scratch on your refrigerator. Let us help you. We shared a video link below which could help you with the dent on your refrigerator. Please watch from 1:49 to 2:54. Care for your Samsung refrigerator doors | Samsung US https://www.youtube.com/watch?v=ZaguMbi4pzA We would love the opportunity to speak with you to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148721882) so our team can retrieve your information when you message us. Thank you. -Kimberly
  Answered 11 months ago by Samsung
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QuestionThe link from google says “nugget ice”. Tell me this makes pellet ice! Can this link be true?? Or were they just trying to get me to look at this fridge?
Asked 1 year ago by Mhtx.
- Answer It make small and normal cube of ice
  Answered 11 months ago by CarlosR
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QuestionWhat are the dimensions of the top door hinges? Is the overall height adjustable or fixed?
Asked 1 year ago by L.
- Answer Hi there, Yes, the overall height of the refrigerator is fixed, and the height with the hinges is 70 inches. You can check the link below and see page 2 (Product Dimensions & Weight) for reference. Specification sheets: https://image-us.samsung.com/SamsungUS/home/pdf/08062024/2023_RF27CG5010S9_CD_V7.pdf Have a great day, -Ernest-
  Answered 1 year ago by Samsung
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QuestionDo you need a water line to hook up for ice maker?
Asked 1 year ago by H2o.
- Answer Yes
  Answered 11 months ago by CarlosR
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QuestionMy Samsung refrigerator is no longer keeping food frozen, yet it shows setting to be at 0
Asked 1 year ago by LaurieY.
- Answer Our fridge (same model) stopped cooling and freezing after 6 months. Samsung refused to replace unit after technician couldn't find issue and just flushed freon through it. Most expensive refrigerator we've ever purchased and lasted less than a year. Sorry I don't have better news.
  Answered 11 months ago by DMichelle
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QuestionExplanation of the symbols on the door
Asked 1 year ago by Anonymous.
- Answer Greetings! We would love to speak to you directly to gather more information about your question about the symbols you see on the door of this refrigerator model. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148405353 to help our team pull up your information. Leo
  Answered 1 year ago by Samsung
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QuestionCan the open box price go lower
Asked 1 year ago by Billie.
- Answer Dear Valued Best Buy Client, To better assist you with your pricing question of an open box, please contact Best Buy's customer service department at (888) 237-8289. They are open 24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern. Leo
  Answered 1 year ago by Samsung
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QuestionDo any have the feature that will lock the doors
Asked 1 year ago by JP.
- Answer Yes
  Answered 1 year ago by JonathanL
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QuestionIs filtered water available with this model?
Asked 1 year ago by Anonymous.
- Answer yes
  Answered 1 year ago by user797196
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QuestionDoes this fridge come with a built in Sabbath mode?
Asked 1 year ago by perry.
- Answer Not that I’m aware— not mentioned in manual.
  Answered 1 year ago by BillieT
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QuestionIs the "stainless look" made of actual stainless steel? I have been told by Samsung support they are the same but have seen conflicting information in the Q&A. If it is not stainless steel, what material is it?
Asked 1 year ago by CC.
- Answer Yes it is!
  Answered 1 year ago by PatriciaT
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QuestionDoes this model have a water dispenser?
Asked 1 year ago by Galo.
- Answer No.
  Answered 1 year ago by Anonymous
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QuestionWe have a samsung (newer) with the ice maker in the top and have had to have it repaired 3 times and I am very leary of buying another one. The ice maker froze up again and I don't want to put out $400 plus again to fix a bad system. Is it fixed.
Asked 1 year ago by icemaker.
- Answer Hi there, I can't imagine the inconvenience this has caused you. Below is a link to help you with the ice maker. Please follow the steps and click the hyperlinks for further assistance. Frost forms in the freezer or refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147651685) to help our team pull up your information. Have a great day. ^Aloe
  Answered 1 year ago by Samsung
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Questionhow to change water filter
Asked 1 year ago by wally.
- Answer I goggled it. I also did utube
  Answered 1 year ago by BillieT
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QuestionIs this okay to be used in a garage? Temperatures can get to 0 where I live.
Asked 1 year ago by Anonymous.
- Answer Hi there, Yes, as long as the site requirements are met, this refrigerator model can be stored in the garage. However, the recommended temperature is only between 10-40 degrees Celsius. For more information, please see page 22 of the manual's "STEP 1 Select a site" section. User manual https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147606554) to help our team pull up your information when you message us. Thank you. -Kimberly
  Answered 1 year ago by Samsung
  Answer this question
Questionhow do you remove bottom shelf of the refrigerator to be able to clean it?
Asked 1 year ago by bug822.
- Answer Hi there, You can remove the bottom shelf by following the instructions from the link below. Please select the topic that best fits your situation and learn more by checking the hyperlinks and watching the embedded video. Samsung refrigerator shelf/drawer removal and cleaning guide: https://www.samsung.com/us/support/answer/ANS00063107/ Have a great day, -Ernest-
  Answered 1 year ago by Samsung
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QuestionPurchasing a counter depth SamSung french door refrigerator. It has a Dual Icemaker. Where is the location for the rough in water line for icemaker? We are putting a new one into the wall. We do not see the information on the spec sheet. Thank you!
Asked 1 year ago by SamsungFridgeWaterlinespecs.
- Answer The delivery guy just connected my existing waterline to the refrigerator, which was on the back. Mine came from the source.
  Answered 1 year ago by RosemaryB
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Showing 41-60 of 114 questions

Questions & Answers

Samsung - 27 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Dual Auto Ice Maker - Stainless Steel

Q: Questionwhat is the warranty?

Q: QuestionI just got this Refrigerator today. I connected the water. The temp on the freezer is 0. It has yet to make any ice. The water is on.

Q: QuestionIs the icemaker removable? I do not need the icemaker and would like to make more space in the freezer. I saw another response by Samsung that says it is removable, but the response and the manual do not discuss how to remove it.

Q: QuestionI made a 3 inch scratch with a dent in the refrigerator door. Is there some way to repair the dent/scratch?

Q: QuestionThe link from google says “nugget ice”. Tell me this makes pellet ice! Can this link be true?? Or were they just trying to get me to look at this fridge?

Q: QuestionWhat are the dimensions of the top door hinges? Is the overall height adjustable or fixed?

Q: QuestionDo you need a water line to hook up for ice maker?

Q: QuestionMy Samsung refrigerator is no longer keeping food frozen, yet it shows setting to be at 0

Q: QuestionExplanation of the symbols on the door

Q: QuestionCan the open box price go lower

Q: QuestionDo any have the feature that will lock the doors

Q: QuestionIs filtered water available with this model?

Q: QuestionDoes this fridge come with a built in Sabbath mode?

Q: QuestionIs the "stainless look" made of actual stainless steel? I have been told by Samsung support they are the same but have seen conflicting information in the Q&A. If it is not stainless steel, what material is it?

Q: QuestionDoes this model have a water dispenser?

Q: QuestionWe have a samsung (newer) with the ice maker in the top and have had to have it repaired 3 times and I am very leary of buying another one. The ice maker froze up again and I don't want to put out $400 plus again to fix a bad system. Is it fixed.

Q: Questionhow to change water filter

Q: QuestionIs this okay to be used in a garage? Temperatures can get to 0 where I live.

Q: Questionhow do you remove bottom shelf of the refrigerator to be able to clean it?

Q: QuestionPurchasing a counter depth SamSung french door refrigerator. It has a Dual Icemaker. Where is the location for the rough in water line for icemaker? We are putting a new one into the wall. We do not see the information on the spec sheet. Thank you!

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Questionwhat is the warranty?

QuestionI just got this Refrigerator today. I connected the water. The temp on the freezer is 0. It has yet to make any ice. The water is on.

QuestionIs the icemaker removable? I do not need the icemaker and would like to make more space in the freezer. I saw another response by Samsung that says it is removable, but the response and the manual do not discuss how to remove it.

QuestionI made a 3 inch scratch with a dent in the refrigerator door. Is there some way to repair the dent/scratch?

QuestionThe link from google says “nugget ice”. Tell me this makes pellet ice! Can this link be true?? Or were they just trying to get me to look at this fridge?

QuestionWhat are the dimensions of the top door hinges? Is the overall height adjustable or fixed?

QuestionDo you need a water line to hook up for ice maker?

QuestionMy Samsung refrigerator is no longer keeping food frozen, yet it shows setting to be at 0

QuestionExplanation of the symbols on the door

QuestionCan the open box price go lower

QuestionDo any have the feature that will lock the doors

QuestionIs filtered water available with this model?

QuestionDoes this fridge come with a built in Sabbath mode?

QuestionIs the "stainless look" made of actual stainless steel? I have been told by Samsung support they are the same but have seen conflicting information in the Q&A. If it is not stainless steel, what material is it?

QuestionDoes this model have a water dispenser?

QuestionWe have a samsung (newer) with the ice maker in the top and have had to have it repaired 3 times and I am very leary of buying another one. The ice maker froze up again and I don't want to put out $400 plus again to fix a bad system. Is it fixed.

Questionhow to change water filter

QuestionIs this okay to be used in a garage? Temperatures can get to 0 where I live.

Questionhow do you remove bottom shelf of the refrigerator to be able to clean it?

QuestionPurchasing a counter depth SamSung french door refrigerator. It has a Dual Icemaker. Where is the location for the rough in water line for icemaker? We are putting a new one into the wall. We do not see the information on the spec sheet. Thank you!