Questions & Answers

Q: QuestionWhat is the model number of the water cartridge replacement filter?

Asked 5 years ago by browneyes6992.

This question was asked about the related product: Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

• A:Answer Model Number HAF-QIN/EXP Replacement Cartridge DA97-17376B Purchased at Best Buy

  Answered 5 years ago by Tryingtobehelpful

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionJust got this baby today. One thing that I think is wrong is the flex drawer. For some reason I did not feel any cold air from the flex zone at all after leaving it closed 5 hours since the installation. Is this normal?

Asked 6 years ago by Tristian.

• A:Answer Hi Tristian! It is normal for the refrigerator to take up to 24 hours after installation to fully cool. If you're still concerned about the FlexZone temperature after that, I recommend looking over the information in this link: https://bit.ly/2QbS7rj. ^Jecca

  Answered 6 years ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan doors be removed so it could fit through 33 inch door way? Older home in historic district

Asked 1 week ago by Horselover.

• A:Answer Hello there, Yes, the fridge doors can be removed so that they can fit your doorway. Please refer to your user manual for more details. Turn to pages 20 to 28, "STEP 3 Door removal for entrance ." User Manual https://downloadcenter.samsung.com/content/UM/202504/20250411081703937/DA68-03833A-09_IB_AW3-14_AA_EN_MES_CFR.pdf Have a great day. ^Camille

  Answered 1 week ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes it have deep shelf’s?

Asked 3 weeks ago by Anonymous.

• A:Answer Greetings. Yes, the shelves are adjustable, allowing you to customize the depth and spacing depending on what you'll be storing. Have a great day. -John

  Answered 3 weeks ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionis a HWF1100A the same water filter as a HAF-QIN

Asked 3 weeks ago by TRap.

• A:Answer Hi there, No, the HWF1100A is a third-party water filter, and we don’t have information on whether it works the same as an HAF-QIN water filter. Have a great day. -John

  Answered 3 weeks ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhen I press the buttons.on the control panel nothing happens. Can't adjust the temperature, adjust the ice to on and off, etc.

Asked 1 month ago by JoseA.

• A:Answer Greetings, We understand how important it is to have a fully functional refrigerator at home. Let us help. Here is a link for troubleshooting steps for the control panel of your refrigerator that is not responding; kindly choose the one that matches, watch the video, and click the embedded words. Refrigerator panel or Family Hub screen is blank or not responding. https://www.samsung.com/us/support/troubleshooting/TSG01202605/?msockid=08e6a45904c26b1f3477b061055f6aec If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1151407374) to help our team pull up your information when you message us. Thank you. -Ricardo

  Answered 1 month ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionAre the doors flush with the refrigerator or are they wider.

Asked 1 month ago by Anonymous.

• A:Answer Yes, they are flush and the spacing between and around all doors and drawers is equal.

  Answered 1 month ago by EDG01Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionOn the fridge French 4 door are the doors flush with fridge or wider?

Asked 1 month ago by Lu61.

• A:Answer Flush

  Answered 1 month ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionSaw refrigerator that has 2 areas to open behind each top door area cannot find one like that

Asked 1 month ago by Anonymous.

• A:Answer Greetings, We understand how important it is to have an appliance that fits your needs. Let us help. Below is the link to our website for you to check all of the refrigerators Samsung is offering. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H. 24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns. Samsung website. https://www.samsung.com/us/home-appliances/refrigerators/all-refrigerators/?shop=Buy+Online Thank you, and have a great day! -Ricardo

  Answered 1 month ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan the glass that covers the crisper drawers be removed for cleaning if liquid gets under it?

Asked 2 months ago by Okrat001.

This question was asked about the related product: Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

Q: QuestionCan you change out the hardware on this model?

Asked 2 months ago by Bcbt.

• A:Answer Greetings! Yes, the hardware on this refrigerator model can be replaced, and compatible parts—such as door handles and hinges—are available through our authorized distributor for Samsung parts and accessories. For example, if you need to replace a worn hinge, you can order a part specifically designed for your model. We recommend visiting Samsung Parts (https://samsungparts.com/pages/supports) to check for exact part numbers and availability. Leo

  Answered 2 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhere is the water/ice filter located on this model?

Asked 4 months ago by Hizzz.

• A:Answer On the door

  Answered 2 months ago by DiannaSVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes it have child proof lock out

Asked 4 months ago by Danny.

• A:Answer Yes

  Answered 2 months ago by MarcelinoGVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes it come in other colors

Asked 5 months ago by Richk.

• A:Answer Nop

  Answered 4 months ago by MatrikaDVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhere is the water filter located?

Asked 6 months ago by BB.

• A:Answer Hi there, The water filter is located in the top middle portion of the fridge. Please see pages 15-16 of the user manual for the exact location of the water filter. downloadcenter.samsung.com/content/UM/202504/20250411081703937/DA68-03833A-09_IB_AW3-14_AA_EN_MES_CFR.pdf ^Rodel

  Answered 6 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this refrigerator come in white?

Asked 7 months ago by Anonymous.

• A:Answer No

  Answered 6 months ago by JoseCVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionFlip the breaker now the fridge won’t come back on

Asked 9 months ago by Mike.

This question was asked about the related product: Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

• A:Answer Mike, we know the importance of a working fridge. Let's get this back on track. We recommend checking the link below to help you troubleshoot why the fridge won't power on. Samsung refrigerator has no power https://www.samsung.com/us/support/troubleshoot/TSG10003903/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1149039140) to help our team pull up your information. Have a great day. ^Camille

  Answered 7 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWho services the Samsung Refrigerator Ice Maker in the SF Bay Area?

Asked 10 months ago by Casey2.

• A:Answer Hi Casey, Let us guide you to the details you are looking for. I have shared a Samsung link below to for you to check on available authorized Samsung centers using a map. Service locations: https://www.samsung.com/us/support/service/locations/ Leo

  Answered 10 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow do I lift the bottom shelf that the small drawers attach to?

Asked 1 year ago by Shelf.

• A:Answer Greetings, Thank you for reaching out regarding your Samsung RF28R7201SR refrigerator. To assist you with lifting the bottom shelf that the small drawers attach to. I have provided a link below to help you ensure you are guided accordingly on removing the shelf. Select the scenario that best fits your situation and learn more by checking the hyperlinks and embedded video for "Remove the glass on the vegetable or crisper drawers." Remove or replace Samsung refrigerator bins, shelves, and drawers https://www.samsung.com/us/support/answer/ANS00063107/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147933511) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question