Unless I turn on the Surround mode the max volume is very low. I can crank the volume all the way up to 100, and it won’t be very loud. However, if I press the surround on/off button to turn On surround then the volume suddenly increases substantially. null

Question

WHinCT · Accepted Answer

All audio is a complicated mess unfortunately and means experimentation. Double check how you are streaming audio (PCM, Bitstream, Uncompressed, etc.) and see if that fixes the volume issue. Also my Comcast box also has settings for audio in addition to the television! I can't go above 60 on the volume without having pictures fall of the wall!!!

Also check with your local Best Buy store. My local folks in that TV/Audio area really know their stuff and how to troubleshoot.

Samsung · Answer

Hi Brian, we understand your concerns with the Soundbar. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt

Answered by Samsung 7 years ago

“Unless I turn on the Surround mode the max volume is very low. I can crank the volume all the way up to 100, and it won’t be very loud. However, if I press the surround on/off button to turn On surround then the volume suddenly increases substantially.”

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