Questions & Answers

16 Questions & 43 Answers
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  • Question
    Should the French doors have condensation where they meet?   (3 Answers)

    By Anonymous August 19, 2013.

    Answers
    • Best 
      Answer

      Thanks for the question. It isn't unusual for condensation to form on the surface between the doors of your French Door refrigerator when there is a lot of moisture and humidity in the air. To help reduce the condensation you can deactivate the Energy Saver feature on your RF31FMESBSR. When Energy Saver is off, the low-wattage heater between the doors is turned on, which helps to evaporate the condensation. - Ms. Samsung

      By Anonymous August 19, 2013.

      • Samsung Representative
  • Question
    Sodastream carbonator included?   (5 Answers)

    Is the sodastream Co2 carbonator cartridge included with the refrigerator purchase?

    By Faraway May 30, 2013.

    Answers
    • Best 
      Answer

      While the promotion remains in effect, the SodaStream Spare Carbonator will be automatically added to your cart when you add the Refrigerator to your cart.

      By AaronGS May 30, 2013.

      • Best Buy Staff
  • Question
    water valve opens and shuts when you run water all the time.   (2 Answers)

    water valve only stays open for a second and then closes and then opens ect.

    By roy August 12, 2014.

    Answers
    • Best 
      Answer

      When dispensing water for making a pot of coffee, the water is dispensed one quart only and shuts off. You can immediately continue dispensing water. Nice feature.

      By l0acrednek August 30, 2014.

    • Question
      What type of water filter do I buy for replacement?   (3 Answers)

      By Cathy September 10, 2013.

      Answers
    • Question
      does it come in smaller depth?   (3 Answers)

      By Anonymous September 1, 2013.

      Answers
    • Question
      How do you convert the shelf into a open up drawer like shown in the commercial ?   (2 Answers)

      By Angela August 25, 2013.

      Answers
      • Best 
        Answer

        Thanks for your interest in Samsung refrigerators. I'm not sure which shelf you're referring to being able to convert. The RF31FMESBSR has the middle Flex Zone Drawer, and a freezer drawer which contains a large bin and another drawer. The main refrigerator compartment has two veggie crisper drawers, and the rest of the storage is in the form of shelves and door bins. I've attached the illustration of this model's interior from the user manual; the manual can be downloaded as a pdf file from Samsung's website for more information. I hope this helps to answer your question. If not, please feel free to submit a new question with more information. - Ms. Samsung

        By Anonymous August 26, 2013.

        • Samsung Representative
    • Question
      looking for an egg basket of some type for this refrigerator   (3 Answers)

      is there an egg basket for this model. I know it didn't come with one, so is it an add on.

      By Anonymous August 17, 2013.

      Answers
      • Best 
        Answer

        Does not come with an egg basket. I used the one I had in my old fridge.

        By serliza February 1, 2014.

      • Question
        water supply tubing and connections   (3 Answers)

        Are those items included in the delivered pack? in case of confirming how many ft tubing length? In case of not included and I decided by self installation by myself how can I get this parts?

        By Bob June 19, 2013.

        Answers
        • Best 
          Answer

          Thanks for the questions. The RF31FMESBSR comes with the refrigerator water lines installed, but you'll need to purchase the water line installation kit in order to connect it to your home's water supply. I would suggest calling 888-BEST BUY or your local Best Buy Appliance Team for help selecting the appropriate water line installation kit and for information about installation packages. - Ms. Samsung

          By Anonymous June 19, 2013.

          • Samsung Representative
      • Question
        Does the fridge dispense either still filtered water or carbonated water simultaneously without changing the filter? In other words, can I choose a glass of still filtered one minute and the next glass be carbonated?   (1 Answer)

        By homeeconomist August 14, 2016.

        Answers
        • Answer

          Yes you can easily switch between still filtered water and carbonated.

          By Richswit April 8, 2017.

          • Verified Purchaser
          • My Best Buy® Elite Plus Member
      • Question
        Is this stainless steel smudge proff   (1 Answer)

        By CD July 5, 2016.

        Answers

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