Questions & Answers

Q: Questioncan the racks stay inside during the cleaning process

Asked 1 year ago by trustmother.

• A:Answer Greetings! We are glad to answer your question about the cleaning process on this Samsung wall oven model. There are two types of cleaning processes, Self-Cleaning and Steam-Cleaning. The self-cleaning oven uses extremely high temperatures and it is recommended to remove the wire racks, broil pan, broil pan insert, all cookware, and, aluminum foil. Nothing should be left inside the oven. Steam-cleaning is a lighter version of self-clean and will require 10 oz of water to produce steam. This water is placed on the bottom of the empty oven (hidden bake tray). All accessories including the wire racks should be removed (except for the hidden bake tray - the tray that covers the baking element). I have shared this model's user manual link. Please visit the link and turn to pages 27 - 29 for the guidelines and steps for self-cleaning and steam-cleaning. https://downloadcenter.samsung.com/content/UM/202312/20231228155832376/O_01._DG68-01125A-05_NV51R5511S_AA_EN.pdf Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147342337 to help our team pull up your information. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat is the return policy for this purchase on line to the local store

Asked 2 years ago by Returnpolicy.

• A:Answer Dear Valued BestBuy Client, To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry. Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionLooking to replace my existing wall oven and my cutout is 30 inches. Does this come with side extensions as the actual oven with is less than my existing cutout?

Asked 2 years ago by Austin.

• A:Answer Hi Austin, We would love the opportunity to speak with you about the wall oven you are looking for and determine how we can best help you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number 1146550442 to help our team pull up your information when you message us. Have a great day. ^Aloe

  Answered 2 years ago by Samsung

  
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Q: QuestionWill this fit in a wall that is 24 inches deep?

Asked 2 years ago by skpars.

• A:Answer Yes it does fit

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionWhich AMP does this oven have? 30? Thanks

Asked 2 years ago by AMP.

• A:Answer The specs show "30 amperes". See the attached screenshot. Why does the reply from the "Samsung Ambassador" say "The amperes needed for this wall oven in a circuit breaker is 20 Amperes"? Is it 20 or 30?

  Answered 1 year ago by Anonymous

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Q: QuestionMy oven is 2 months old & I put it on self-cleaning for the first time last night. It put off so much heat the surrounding cabinets could burn your hand. It was very possible a fire might start. Anyone else aware of this?

Asked 2 years ago by VirginiaJ.

• A:Answer Yes, me And that was make me worry

  Answered 11 months ago by Anonymous

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Q: QuestionThere are currently multiple class action lawsuits against Samsung for unsatisfactory home appliances. Do any of them involve this oven?

Asked 3 years ago by starfish.

Q: QuestionCan installation and haul away be ordered? Zip code is 11040.

Asked 3 years ago by starfish.

• A:Answer Dear Valued Best Buy Client, To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern. Leo

  Answered 3 years ago by Samsung

  
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Q: Questiondoes this oven have convection cooking

Asked 3 years ago by Anonymous.

• A:Answer Hi there, Good thing you asked if this wall oven has convection cooking. As per checking, this wall oven model has no convection cooking/system. Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionIf I were to stack two ovens, one on top of the other, are there any clearance requirements needed between the ovens for air flow, etc? I can't use a double oven because I need the controls down low for ADA requirements.

Asked 3 years ago by Jeremy.

Q: QuestionDoes it have sliding racks and is it convection?

Asked 3 years ago by Shopper1000.

• A:Answer Hi Shopper1000, We appreciate your question about the wall oven and its racks and baking feature. The wall oven has wire racks instead of sliding racks and is not equipped with convection. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionSeveral reviews say the oven shuts off when the timer runs out. But, one might set the timer, but have multiple items baking at once and not want the oven to automatically shut off. Can this be avoided or is it controllable?

Asked 3 years ago by Nikki.

• A:Answer Thank you for asking, Nikki. The kitchen timer serves as an extra timer that will beep when the set time has elapsed. It does not start or stop cooking functions. You can use the kitchen timer with any of the other oven functions. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionI am a house owner in Cleveland Heights, OH, and I need to buy simple low cost- reliable fridge with top freezer 20 cube ft and a kitchen oven - simple reliable low cost Do you have them on sale of 40% off on President's Day ? How much it cost?

Asked 4 years ago by Ehood.

• A:Answer Dear Valued BestBuy Client, To better assist you with this query, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry. Thank you, and stay safe! ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: QuestionIs this oven available? I've been waiting 6 months for a GE oven from Sears. It's still unavailable.

Asked 4 years ago by rick.

Q: Questiondoes this oven come with an air fryer?

Asked 4 years ago by markz.

• A:Answer Thanks so much for asking, markz! This model is not listed as having an air fry feature. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs it possible to replace with shorter handle part?

Asked 4 years ago by seul.

Q: QuestionDoes this oven model have the temperature probe socket inside the oven so I can use a meat temperature probe?

Asked 4 years ago by PM.

• A:Answer We appreciate you asking, PM! This model is not listed as having a temperature probe socket. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat is the highest Temp this oven goes to? TIA

Asked 4 years ago by Dumpfbacke.

• A:Answer Hello, the minimum temperature is 175 °F (80 °C) and the maximum temperature is 550 °F (285 °C). We thank you for choosing Samsung. ^Lena

  Answered 4 years ago by Samsung

  
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Q: QuestionCan the wifi be disabled? We have no need for this option, but the majority of appliances are coming with this option.

Asked 4 years ago by Kaylee.

• A:Answer Thanks so much for asking, Kaylee! While you can choose not to use the Wi-Fi features and leave the oven disconnected, this model does not have an option to fully disable the Wi-Fi. ^Jecca

  Answered 4 years ago by Samsung

  
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