A:AnswerHi Cmh13.
Thank you for reaching out regarding your Samsung - 30" Double Wall Oven with Steam Cook and WiFi if this has an electric probe included. Regarding your concern, the electric probe is not included in the box; however, there is a supplied power plug.
I have included your user manual to assist you further. Please go to pages 4 and 8.
https://downloadcenter.samsung.com/content/EM/202003/20200306172627089/Install_NW9000K_DG68-00862A-09_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144365091
^Camille
A:AnswerThanks so much for asking! Samsung actually recommends removing the wire racks (as well as any other objects) from the oven prior to starting a self clean cycle. I would like to provide this link (https://bit.ly/3wyHnHG) that has even more details about the best ways to clean each part of the oven. ^Jecca
A:AnswerRob, the range comes with a temp probe to use in the upper oven. I am including a link to the user manual starting on page 30 to support your concerns on the temp probe (https://bit.ly/3nSG8yQ). We thank you for choosing Samsung! ^Lena
A:AnswerUnfortunately, I had the same problem! Since our cabinets were already custom-made to fit the ovens' descriptive measurements, they project out one-half of an inch and are not securely screwed to the wall. Grrr! The appliance installer told me that the ovens were too heavy to tip over and were safe. I don't like it, but I only notice it on one side, and that side is basically in a blind corner.
A:AnswerGood news, LC! For steam cooking or descaling, this oven already has a built-in water reservoir that you simply need to pre-fill.
To locate the water reservoir, please follow the instructions on pages 17–18 of the user manual:
https://downloadcenter.samsung.com/content/UM/201904/20190417152704793/NV51K6650DS_DG68-00854A-03_EN-MES-CFR.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145169778) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
A:AnswerThat's a good question, MissR. The electrical cord is located at the upper right-hand corner of the unit. Here is the installation manual for more details on page 7.
Product dimensions - double ovens (NV51K7770D, NV51K6650D)
https://downloadcenter.samsung.com/content/EM/202003/20200306172627089/Install_NW9000K_DG68-00862A-09_EN-MES-CFR.pdf
Have a great day.
^Charles
A:AnswerHi Terri.
Thank you for reaching out regarding your Samsung - 30" Double Wall Oven with Steam Cook and WiFi on how does this oven vents into the kitchen or does it vent to the outside. Regarding your concern, the oven vent is located on the bottom, which means it vents to the kitchen.
Here is the link to your installation manual for further assistance. Please go to page 3.
https://downloadcenter.samsung.com/content/EM/202003/20200306172627089/Install_NW9000K_DG68-00862A-09_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144318956
^Camille
A:AnswerGreat question, Pablo! Let us help you with getting the information you need.
We have offices and manufacturing worldwide to meet the growing demands of our global customers. Currently, I'm unable to confirm where particular models are being manufactured. Most models indicate where they were manufactured on the model code label.
Here's how to locate the model code label on your Samsung wall oven for reference.
https://www.samsung.com/us/support/downloads/#find-codes
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145023927) to help our team pull up your information when you message us.
Thank you!
-Angelica
