A:AnswerHi Gloria,
No. The divider is not designed for use as a shelf for cooking. Food containers, bakeware, or cookware should not be placed directly on the divider.
The divider is intended only to separate oven compartments and is not built to support the weight of dishes or withstand direct contact with cookware during baking. Using it as a shelf to cook multiple items simultaneously may result in uneven cooking or damage to the divider or oven.
Always place food containers on the appropriate oven racks when baking or cooking.
Leo
A:AnswerHi Landy,
Thank you for reaching out to us. Let us extend our help by providing the details you need for your range.
Below is a guide to help with unlocking the oven door and what to do with the error message that shows on the range. Please turn to pages 27 (How to unlock the Oven) and 63 (Information codes) of the user manual.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250214164150842/O_IB_FULL_NE5000A_NE63A6751-04_AA_EN.pdf
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151764448) when you message us so our team can retrieve your information.
Thank you.
Nicole
A:AnswerHello there,
This unit has a hidden bake element feature, which means the heating element is found on the bottom, hidden away.
Thank you!
^Joshua
A:AnswerHi Alma,
Yes, you can use two ovens at the same time at different temperatures. Please see the details of operating temperature for the upper and lower oven from the user manual on page 33.
User Manual
https://downloadcenter.samsung.com/content/UM/202502/20250214164150842/O_IB_FULL_NE5000A_NE63A6751-04_AA_EN.pdf
Thank you!
^Joshua
A:AnswerHello SummerM,
Yes, you can purchase additional wire racks for this range model.
To get recommendations for the availability of the compatible parts you need. You can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Have a great day.
-John
A:AnswerHello MandyJo,
Yes, this range model features built-in Wi-Fi connectivity, allowing it to connect to the Samsung SmartThings app on your smartphone or tablet.
Have a great day.
-John
A:AnswerGood day,
No, this range model has not yet been Energy Star Certified. However, this model has been certified by other award-giving bodies.
Have a great day.
-John
A:AnswerYes, Dario, the cooktop can heat up even using only a single element.
For the details, please see the GLASS/CERAMIC COOKING SURFACES on page 11 of the manual in the "DO NOT TOUCH SURFACE UNITS OR AREAS NEAR UNITS." section.
Manual
https://downloadcenter.samsung.com/content/UM/202502/20250214164150842/O_IB_FULL_NE5000A_NE63A6751-04_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148748252) to help our team gather your information.
Have a great day.
^Charles
A:AnswerHi Buddy,
Yes, the electric cooktop is safe to can on.
Kindly visit the link below for tips on preventing the cooktop's surface damage. Kindly visit the hyperlinks for further assistance.
Canning on your Samsung cooktop:
https://www.samsung.com/us/support/answer/ANS00085246/
Have a great day!
^Chrystel
A:AnswerYour cooking convenience is our priority. Let's help you out, Terri.
This guide will explain the noises from the oven and suggest steps to take. For additional help, we recommend clicking on the embedded link.
Samsung cooktop and range sounds and operational noises:
https://www.samsung.com/us/support/troubleshooting/TSG01110180/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148554239, to help our team pull up your information.
Have a great day!
Chrystel
A:AnswerHi Mark,
We are glad to answer your question about this Samsung range model.
Most Samsung over-the-range microwave models will complement or fit into your kitchen setup. If you are looking for something more specific, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1148270284 to help our team pull up your information.
Leo
A:AnswerHi there,
Setting the oven temperature depends on what you cook. Please reference the "Operating the oven" section on pages 33 - 47 of the user's manual.
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240508152333265/01._IB_FULL_NE5000A_NE63A6751_EN.pdf
Have a great day.
^Aloe
A:Answerto use just the top oven door, squeeze the small button inside of the handle. Engaging this button will result in unlocking the top door only. If you want access to the entire OVEN, do not squeeze that button.
A:AnswerA reliable cooktop is important in preparing meals, Shelly. Let's get the information you need to ensure the range operates properly.
The link below will help you address the cooktop and ensure it runs smoothly. Learn more by checking the hyperlinks.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147454405) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
