A:AnswerGreat question bert! While this hood does have multiple fan settings, there is only one light setting. Tapping the button labeled "Light" will only toggle between the light being on and off. ^Jecca
A:AnswerHi Sammie,
No, at this point, there is no list of cooktop ranges that we can provide that are compatible with this range hood. Cooktops and ranges that have Bluetooth are compatible with syncing with this range hood.
Your Samsung range model NX58K7850SS (DG68-00785A number is the part number for the user manual of your range model) is not equipped with a Bluetooth device.
To answer your question about installation for this product, please contact Best Buy's customer service department at (888) 237-8289. They can either answer your question or transfer you to your local store to answer your specific concern.
Should you have additional questions, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147394923 to help our team pull up your information.
Leo
A:AnswerThis box is NOT compatible with any ranges as far as connectivity. It is only compatible with a few counter mounted samsung cooktops. I fought samsung on this after i had it installed. They conceded that this in fact does not have wifi capability. It connects via Bluetooth to the few cooktops and uses the cooktop's wifi connection. Best buy was great in making things right after i purchased this. It is basically a $1200 standard vent hood... unless you have one of their compatible cooktops, which you have to call samsung to verify. Even then, good luck finding a tech person at samsung who knows this. I verified with them prior to my purchase that it would work with my also new duo flex range, they said yes. After hours on thephone with Samsung, they said it wasn't their fault that i didn't research deeper even though i spoke with their technical presales team prior to my purchase.
Long story short, call Samsung, ask for the exact models of cooktops and ranges that will allow for the smart functions and connectivity of the hood to work. If they tell you it's blue tooth with your phone or tablet, they are 100% incorrect. The maximum functionality is, it connects to a few models of cooktops only, and the wifi connection is from the cooktops. Connects to cooktops via Bluetooth and uses the cooktops connection to wifi via that Bluetooth connection.
A:AnswerHi There.
Glad that you ask the compatible gas cooktop on your range hood. Per checking, your range hood is related/compatible with an induction cooktop (NK30N7000UG-AA).
Have a great day.
Melardo
A:AnswerHave the same exact problem. Total garbage answers from the Samsung people. FALSE ADVERTISEMENT!! The hood does not have wifi and can NOT connect to my samsung gas range, which was the reason we bought it, so the fumes would be exhausted outside.
A:AnswerSince this answer from Samsung was unhelpful I called the SmartThings support number. After a long conversation with the rep he finally checks my ranges compatibility and says it is not compatible with the hood. The range is brand new with WiFi connectivity as is the hood. One would assume that Samsung's new appliances with WiFi labels can connect, but no. Sale folks at Best Buy said they are all working together. I don't care for this function but since it is supposed to work it would be nice if it did. Very bad Samsung.
A:AnswerHi jameslee0417! You can find lots of details about the bluetooth function of this hood on page 12 of the user manual (https://bit.ly/2AXytuZ). ^Jecca
