Questions & Answers

Q: QuestionCan you set the clock on the main panel to show digital numbers versus clock hands?

Asked 2 years ago by Customer.

• A:Answer No, and the clock does not show the correct time. If you enable the "automatically set" option, the oven will reboot, but not remember the setting. If you manually set the time, it will gradually have the incorrect time.

  Answered 2 years ago by RubyU

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Q: QuestionFor the 1st usage,is there a burn off process? If so ,how long and what temperature?

Asked 5 years ago by CJCho.

• A:Answer Yes there is. According to the user manual, which I don't have access to at this minute, I believe the instructions are 400 degrees for 1 hour.

  Answered 5 years ago by Shortcut2Verified Purchase

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Q: QuestionCan anyone confirm that the wiring for this unit is 3 wire plus ground ? (Black,Red,White, and Ground) I want to make sure I purchase and run the correct type of wire for a new install.

Asked 6 years ago by wiring.

• A:Answer Yes, it has 3 wires plus a ground.

  Answered 5 years ago by GeorgeVerified Purchase

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Q: Questionit the oven separate from the microwave? I'm having the electrician come over to install the electrical is the microwave plug in or hard wired?

Asked 8 years ago by texas.

• A:Answer Oven and microwave are one "electrical" unit. There is only one cable coming from the combination and it is hardwired into the junction box. Download the install manual so your electrician knows where to place the box and the type of connection required.

  Answered 7 years ago by PJPhotoVerified Purchase

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Q: QuestionMy control panel freezes very frequently can you please help? I’ve had this for about 6 months and it’s done it since the first week.

Asked 4 years ago by Controlpanelfreezes.

• A:Answer From the moment we had installation, it could not keep time. It would also freeze and need to reboot constantly. The geek squad guys came two weeks later and did some diagnostics and then arranged to replace the entire oven...and then scratched our brand new floors so we were happy, but kind of sad.

  Answered 4 years ago by SamsungovenVerified Purchase

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Q: QuestionWhat 240 prong does this use? 3 or 4 ?

Asked 8 years ago by maryann.

• A:Answer It doesn’t come with a plug, it has to be hardwired to a box

  Answered 7 years ago by Leoromero

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Q: QuestionMicrowave turns on and counts down but doesn’t heat the food.

Asked 11 months ago by Hollivay.

• A:Answer Hi there, We aim to ensure your microwave always functions at its best. Let's help you. We recommend following the resources below to rectify your microwave's heating concerns. Please browse the hyperlinks for tips. Samsung microwave is not heating or has stopped working: https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1148553960, to help our team pull up your information when you message us. Have a great day. -John

  Answered 8 months ago by Samsung

  
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Q: QuestionIs there a way to lock the touch screen for cleaning? Even after locking the controls, It beeps like crazy while wiping the screen.

Asked 2 years ago by GeoA.

Q: QuestionOur oven cabinet is 23 1/4-inch" deep, the oven itself is 23 1/8-inch deep, but the instructions say min. cabinet depth is 23 1/2-inch". Will our 23 1/4-inch cabinet work? --HOW MANDATORY IS THE MISSING 1/4-INCH?

Asked 2 years ago by Davandbar.

• A:Answer Hi Davandbar, We appreciate your question about the required depth measurement for the installation of this Samsung wall oven. It is recommended to follow the minimum depth of 23 1/2 inches for wiring/electrical purposes. Since your oven cabinet has a depth of 23 1/4 inches we recommended checking with a qualified electrical installer for proper installation. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionOur oven cabinet is 23.25" deep, the oven itself is 23.125" deep, but the instructions say min. cabinet depth is 23.5". If the oven is only 23.125" deep, why is there a minimum cabinet depth of 23.5? Will it fit our 23.25" deep cabinet?

Asked 2 years ago by Davandbar.

• A:Answer Hi Davandbar, We appreciate your question on why is there a minimum cabinet depth of 23.5 inches for installation of this Samsung wall oven model and if the available depth of 23.25 inches will fit the home appliance. Yes, the wall oven will fit your available depth, however, we recommend having a qualified electrical installer for the proper installation of the wall oven since the minimum depth needed is 23.5 inches for its electrical installation. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionBottom oven is giving off heat when off

Asked 2 years ago by Anonymous.

Q: QuestionThe glass tray seems to be heavier than what the rotation mechanism can hold. It stops turning. if you take the glass tray out it works. Any suggestions ?

Asked 3 years ago by Marsam.

• A:Answer Hi Marsam, Thank you for bringing this to our attention. We apologize for the inconvenience since the turntable stops turning. While turning, the turntable comes out of place or stops turning. There is no roller ring, or the roller ring is not properly in place. Install the roller ring and then try again. You can check the user's manual on page 20. Here's the user's manual link: https://downloadcenter.samsung.com/content/UM/201909/20190919094011487/NQ70M7770D_AA_DE68-04447A-03_EN-MES-CFR.pdf On page 78, you can check the troubleshooting guide for the turn table on the link above. If you have inquiries and need further assistance, you can contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Once you contact us, you can provide this reference number 1144873272. Thank you for choosing Samsung, and have a great day! ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this model have an internal probe thermometer?

Asked 3 years ago by Anonymous.

• A:Answer Yea it does

  Answered 3 years ago by FernandoVerified Purchase

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Q: QuestionRecommended height from bottom of oven to floor? This will be used in a new construction home.

Asked 4 years ago by GRCUSTOM1.

Q: QuestionWhat is the NEMA plug configuration? or is this a hard wire connection?

Asked 4 years ago by OGOV818.

Q: QuestionCan this oven combo air fry?

Asked 4 years ago by happyinct.

• A:Answer Hi happyinct! This model does not have an air fry feature. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionNew oven/micro. Touchscreen not working. Help?

Asked 5 years ago by Jean.

• A:Answer Hi Jean, Thank you for raising your concern about our Samsung microwave. We apologize for the inconvenience of the control panel not working. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience. I recommend clicking these links for a basic troubleshooting guide: The microwave control panel does not respond: https://www.samsung.com/us/support/troubleshooting/TSG01001961/ If assistance is needed, you may reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, give them this number (1144843150) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

  Answered 3 years ago by Samsung

  
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Q: QuestionKnob Lights / LED issue: right side 2 are bright but continuous flickering of one mode even when oven is off and other two on left are not working bright / very dim / not visible even in dark .. Help me to identify the root cause

Asked 5 years ago by Jay.

• A:Answer I would connected to your cell and run diagnostics, also Samsung customer care is really pretty good and solutions.

  Answered 5 years ago by AnonymousVerified Purchase

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Q: QuestionIt says a power cord is included but then down in Q&A it’s saying a power cord isn’t inlcluded???

Asked 5 years ago by Ryan.

• A:Answer This wall oven does not require a power cord. The wall oven requires hard wire. Thank you for choosing Samsung! ^Lena

  Answered 5 years ago by Samsung

  
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