A:AnswerNo, and the clock does not show the correct time. If you enable the "automatically set" option, the oven will reboot, but not remember the setting. If you manually set the time, it will gradually have the incorrect time.
A:AnswerYes there is. According to the user manual, which I don't have access to at this minute, I believe the instructions are 400 degrees for 1 hour.
A:AnswerOven and microwave are one "electrical" unit. There is only one cable coming from the combination and it is hardwired into the junction box. Download the install manual so your electrician knows where to place the box and the type of connection required.
A:AnswerFrom the moment we had installation, it could not keep time. It would also freeze and need to reboot constantly. The geek squad guys came two weeks later and did some diagnostics and then arranged to replace the entire oven...and then scratched our brand new floors so we were happy, but kind of sad.
A:AnswerHi there,
We aim to ensure your microwave always functions at its best. Let's help you.
We recommend following the resources below to rectify your microwave's heating concerns. Please browse the hyperlinks for tips.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1148553960, to help our team pull up your information when you message us.
Have a great day.
-John
A:AnswerHi Davandbar,
We appreciate your question about the required depth measurement for the installation of this Samsung wall oven.
It is recommended to follow the minimum depth of 23 1/2 inches for wiring/electrical purposes. Since your oven cabinet has a depth of 23 1/4 inches we recommended checking with a qualified electrical installer for proper installation.
Leo
A:AnswerHi Davandbar,
We appreciate your question on why is there a minimum cabinet depth of 23.5 inches for installation of this Samsung wall oven model and if the available depth of 23.25 inches will fit the home appliance.
Yes, the wall oven will fit your available depth, however, we recommend having a qualified electrical installer for the proper installation of the wall oven since the minimum depth needed is 23.5 inches for its electrical installation.
Leo
A:AnswerHi Marsam,
Thank you for bringing this to our attention. We apologize for the inconvenience since the turntable stops turning.
While turning, the turntable comes out of place or stops turning. There is no roller ring, or the roller ring is not properly in place. Install the roller ring and then try again.
You can check the user's manual on page 20.
Here's the user's manual link: https://downloadcenter.samsung.com/content/UM/201909/20190919094011487/NQ70M7770D_AA_DE68-04447A-03_EN-MES-CFR.pdf
On page 78, you can check the troubleshooting guide for the turn table on the link above.
If you have inquiries and need further assistance, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1144873272.
Thank you for choosing Samsung, and have a great day!
^Rainly
A:AnswerHi Jean,
Thank you for raising your concern about our Samsung microwave. We apologize for the inconvenience of the control panel not working. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
I recommend clicking these links for a basic troubleshooting guide:
The microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
If assistance is needed, you may reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, give them this number (1144843150) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
