Questions & Answers

Q: Questionl p or natural gas

Asked 3 years ago by jim.

• A:Answer I'm so glad you asked, jim! This model cooktop comes set up to use natural gas. However, it also comes with a compatible LP (liquid propane) conversion kit that allows users to convert to using propane. Samsung does recommend having a licensed professional perform the conversion due to the risks associate with gas and propane. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionAre the grates able to be washed in the dishwasher?

Asked 4 years ago by Jillian.

• A:Answer Thanks so much for asking, Jillian! While it is not recommended to put any of the cooktop parts or accessories in a dishwasher, I can provide this link (https://bit.ly/3ndriVP) to our step by step guide on the best cleaning practices for this cooktop. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs there a particular stove hood that should be used with this stove top?

Asked 4 years ago by Hood.

Q: QuestionWe purchased this unit, and it was installed with the propane conversion kit. We are determining the size vent hood we need. Am I to understand that with use of the propane conversion kit, the BTUs are 47,000 vs. 59,000?

Asked 4 years ago by AMR.

• A:Answer We appreciate you asking, AMR! For Samsung gas model ranges, converting to propane should not affect the BTU output ratings on any of the burners or the oven. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionOf the five burners on this cooktop, how many are "simmer only" burners? Thank you.

Asked 4 years ago by bernie.

• A:Answer 2 are the simmers

  Answered 4 years ago by Bobby2Verified Purchase

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Q: QuestionIs it possible to remove the Bluetooth / Wi-Fi module from the rear of the cooktop as it will not fit on the counter otherwise.

Asked 4 years ago by Doug.

• A:Answer Hello Doug, the wifi module can not be removed. Samsung manufacture many different cooktops with different features. I am including a link to our website Samsung.com for you to view the different cooktops that we offer (https://bit.ly/2VhY783). We thank you for choosing Samsung. ^Lena

  Answered 4 years ago by Samsung

  
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Q: QuestionIs this available in Goleta or Santa Maria

Asked 4 years ago by Suzanne.

Q: QuestionWill this cooktop work with a downdraft range hood - 2 inches in depth - behind the cooktop. I can see a device on the back right hand side of the cooktop but can’t tell what it is? thanks

Asked 4 years ago by Virginia.

• A:Answer The device on the right rear is the wifi. If you don't want wifi you can remove it easily and comes with a cover for a finished look. Instructions on how to remove is in the installation manual.

  Answered 2 years ago by MEBHudVerified Purchase

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Q: QuestionDoes this come with a propane conversion kit ?

Asked 4 years ago by Anonymous.

• A:Answer No

  Answered 4 years ago by JameyVerified Purchase

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Q: QuestionDoes this come with the lpg conversion

Asked 4 years ago by TFDChris.

• A:Answer I'm so glad you asked, TFDChris! Yes, currently all Samsung gas model ranges and cooktops come with a compatible LP (liquid propane) conversion kit. We do advise having a licensed professional perform the conversion due to the general risks associated with gas and propane. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat type of connecting hose and fittings do I need to buy for cooktop?

Asked 4 years ago by Gary.

• A:Answer The Best Buy sales person set me up eith this. I don’t feel that is was an update or anything and the price seemed minimal.

  Answered 4 years ago by ShaunaVerified Purchase

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Q: QuestionDo it come in down draft stainless trim 36 Elect

Asked 4 years ago by Sally.

• A:Answer It’s a really bad quality in the stainless steel, only fourth month used don’t buy this

  Answered 3 years ago by Elena

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Q: QuestionDoes it require a power cord to connect to the outlet? Is it included/attached to the cooktop?

Asked 5 years ago by PowerCord.

• A:Answer It has a powercord with a standard US plug,

  Answered 4 years ago by JameyVerified Purchase

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Q: QuestionCan the burners be turned off via the wifi app?

Asked 5 years ago by pberens.

• A:Answer No, they can not.

  Answered 2 years ago by RenoPhil

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Q: Questioncan the grates be clean in the dishwasher?

Asked 5 years ago by tadron99.

• A:Answer Hi tadron99! This link (https://bit.ly/2UWVc1z) has all the information you need about how to best clean the cooktop. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes this cooktop have an integrated downdraft exhaust system? Or does it need a separate unit - either a pop-up back exhaust or a hood?

Asked 5 years ago by Susanpc.

• A:Answer Susanpc, The cooktop does NOT have any exhaust built in.

  Answered 5 years ago by PJTOSVerified Purchase

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Q: QuestionIs the propane converter included in the box?

Asked 6 years ago by Kellye.

• A:Answer Yes, it's in the box.

  Answered 6 years ago by Harry

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Q: QuestionIs the material under the grates black stainless steel? Or black enamel?

Asked 6 years ago by Annie.

• A:Answer Just black enamel

  Answered 6 years ago by Harry

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Q: QuestionWhat size cabinet is required for this cooktop?

Asked 6 years ago by snowbill27.

• A:Answer 36'' minimum.

  Answered 6 years ago by Anonymous

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