Questions & Answers

Q: QuestionBTU ratings of each burner?

Asked 3 years ago by Ron.

• A:Answer Hi Ron. Thank you for reaching out regarding your Samsung - 36" Built-In Gas Cooktop with WiFi on what BTU ratings of each burner. Regarding your concern, here are the details. Left Front 9.5K BTU Left Rear 9.5K BTU Right Front 13K BTU Right Rear 5K BTU (Simmer) Center 19K BTU (Dual) Here is the link for the full specs, features, and dimensions. https://www.samsung.com/us/business/home-appliances/cooktops-and-hoods/gas-cooktops/36--gas-cooktop--2018--na36n6555tg-aa/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144318174 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionCan this be converted to propane?

Asked 4 years ago by Anonymous.

• A:Answer Absolutely! In fact, currently all Samsung gas model ranges and cooktops come with a compatible LP (liquid propane) conversion kit. We do recommend having a licensed professional perform the conversion due to the risks associated with gas and propane. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionCan you ignite the burners with a match during power outage?

Asked 1 year ago by Outage.

• A:Answer Yes

  Answered 1 year ago by EdwinAVerified Purchase

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Q: Questionmy cooktop knob is not turning its look like jamad or stuck what i can do please give me a advise

Asked 2 years ago by sofia.

Q: QuestionCan i order 220V?

Asked 2 years ago by felipe.

• A:Answer Hi Felipe, No, all gas cooktop are dedicated to use 120-volt, 60-Hz, 20-amp, AC, fused electrical circuit for this cooktop for electrical and grounding safety. A time-delay fuse or circuit breaker is recommended. Only plug up to one appliance into this circuit. Have a great day. Melardo

  Answered 2 years ago by Samsung

  
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Q: QuestionDo these cook tops all come with a downdraft? if Not, can you advise as to which comparable model do?

Asked 2 years ago by Ed.

Q: QuestionWhat’s the distance between the top of the burner to the top of the grate?

Asked 2 years ago by BestB.

Q: Questionis the wok grate included?

Asked 3 years ago by iLean556575.

• A:Answer Yes - on the best model

  Answered 3 years ago by Ahawk5082Verified Purchase

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Q: QuestionWhat voltage is required for this stove 110 or 220?

Asked 3 years ago by ANNIE.

• A:Answer 110

  Answered 2 years ago by VinitaKVerified Purchase

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Q: QuestionHow can I get replacement knobs?

Asked 3 years ago by Robert.

• A:Answer Hi Robert. Thank you for reaching out regarding your Samsung - 36" Built-In Gas Cooktop with WiFi on where you can buy a replacement knob. Regarding your concern, I suggest you get in touch with our Samsung Parts team for them to assist you. You can reach them on this details. J & J International, Inc. Live Help : 800.627.4368 ( Mon - Fri 9:00 AM ~ 6:30 PM EST ) I suggest you check this link for further assistance. http://www.samsungparts.com/CustomerService.aspx Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144412974 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionI am replacing an existing cooktop. My current cutout is 35 x 18 7/8 inches. Will this fit in my cutout?

Asked 3 years ago by David.

• A:Answer Hi David. Thank you for reaching out regarding your Samsung - 36" Built-In Gas Cooktop with WiFi cut-out dimension. Regarding your concern, here is the cut-out dimension 33 7/8" W x 3 1/8" H x 19 1/8" D. I suggest you check this link for the full specs, dimensions, and features. https://www.samsung.com/us/home-appliances/cooktops-and-hoods/gas-cooktops/36--gas-cooktop--2018--na36n6555ts-aa/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144367473 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionCan we install telescopic downdraft with this stove? Do you have downdraft to go with this model ?

Asked 3 years ago by Aj.

Q: QuestionWhat side of the cooktop does the gas line connect to?

Asked 4 years ago by Tahoe.

• A:Answer Hi there Tahoe! I've got just what you need. This link (https://bit.ly/3in0HlY) will take you to the installation manual for this model. Page 16 has detailed instructions on how to install the gas line, including images of the connection location. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionCan this cooktop still be installed with only 1.5" measured from wall to edge of cutout? Will the Wifi Module be in the way?

Asked 4 years ago by Nine.

• A:Answer the wifi is tucked inside the edge of the unit - it does not extend outside of the unit

  Answered 4 years ago by JBJB

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Q: QuestionHello.  We do not want WIFI but love this unit's lighted knobs when on.  Can we keep the WIFI off or disabled? Thank you.

Asked 4 years ago by WIFI.

• A:Answer If you don't want the use of WiFi, don't hook it up. It works fine without it.

  Answered 4 years ago by zzzz

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Q: QuestionHi what is your return policy. the only reason why I am asking because the opening is kind of tight . It may fit.

Asked 4 years ago by Montano.

• A:Answer Making the cutout a little larger is MUCH EASIER than making it smaller

  Answered 4 years ago by zzzz

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Q: QuestionWhy does the description say there is no power cord included? It must need one. I cannot find it anywhere. Can someone please answer the question, it has already been asked once and gone unanswered.

Asked 4 years ago by PowerCord.

• A:Answer It comes with a short power cord. You may need an extension cord to reach your outlet.

  Answered 4 years ago by zzzz

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Q: QuestionThis page says it does NOT come with a power cord. The manual is unclear on this. What does that mean? Do you have to purchase one separately or is there some other way you have to have this installed? Should be only a power cord and gas hose, correct?

Asked 5 years ago by Tabz.

• A:Answer This came with a power cord - however, it was not long enough - we purchased a small extension

  Answered 4 years ago by JBJB

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Q: QuestionIs there a griddle that can be purchased

Asked 5 years ago by Anonymous.

• A:Answer Greetings! Thank you for reaching out and we hope you are in good health. We are glad that you are interested in Samsung Home Appliance Built-in Gas Cooktop with Wifi. The home appliance does come with an aluminum griddle. I have included below the link for the user manual to learn more about what is included. Please click the link and turn to page 12. https://downloadcenter.samsung.com/content/UM/201904/20190417142957109/NA30N6555TG_DG68-01089A-02_EN-MES-CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144219615 Leo

  Answered 3 years ago by Samsung

  
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