Questions & Answers

Q: QuestionCan this cooktop still be installed with only 1.5" measured from wall to edge of cutout? Will the Wifi Module be in the way?

Asked 4 years ago by Nine.

• A:Answer the wifi is tucked inside the edge of the unit - it does not extend outside of the unit

  Answered 4 years ago by JBJB

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Q: QuestionHello.  We do not want WIFI but love this unit's lighted knobs when on.  Can we keep the WIFI off or disabled? Thank you.

Asked 4 years ago by WIFI.

• A:Answer If you don't want the use of WiFi, don't hook it up. It works fine without it.

  Answered 4 years ago by zzzz

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Q: QuestionHi what is your return policy. the only reason why I am asking because the opening is kind of tight . It may fit.

Asked 5 years ago by Montano.

• A:Answer Making the cutout a little larger is MUCH EASIER than making it smaller

  Answered 4 years ago by zzzz

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Q: QuestionWhy does the description say there is no power cord included? It must need one. I cannot find it anywhere. Can someone please answer the question, it has already been asked once and gone unanswered.

Asked 5 years ago by PowerCord.

• A:Answer It comes with a short power cord. You may need an extension cord to reach your outlet.

  Answered 4 years ago by zzzz

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Q: QuestionThis page says it does NOT come with a power cord. The manual is unclear on this. What does that mean? Do you have to purchase one separately or is there some other way you have to have this installed? Should be only a power cord and gas hose, correct?

Asked 5 years ago by Tabz.

• A:Answer This came with a power cord - however, it was not long enough - we purchased a small extension

  Answered 4 years ago by JBJB

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Q: QuestionIs there a griddle that can be purchased

Asked 5 years ago by Anonymous.

• A:Answer Greetings! Thank you for reaching out and we hope you are in good health. We are glad that you are interested in Samsung Home Appliance Built-in Gas Cooktop with Wifi. The home appliance does come with an aluminum griddle. I have included below the link for the user manual to learn more about what is included. Please click the link and turn to page 12. https://downloadcenter.samsung.com/content/UM/201904/20190417142957109/NA30N6555TG_DG68-01089A-02_EN-MES-CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144219615 Leo

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes the Kit come with it?

Asked 5 years ago by Pam.

• A:Answer Pam, here is a helpful link to the user manual (https://bit.ly/2K7W8dR) on page 12 to support your concerns on what is included with the cooktop. We thank you for being a part of Samsung! ^Lena

  Answered 5 years ago by Samsung

  
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Q: Questionsize of hole in tile counter top needed

Asked 5 years ago by James.

Q: QuestionDoes Samsung guarantee fit? Costco says it does. Does that also apply at Best Buy?

Asked 6 years ago by jane.

Q: Questionwhat are the control knobs made out of? are replacements available if needed?

Asked 6 years ago by jimmy.

• A:Answer The knobs are made of plastic and all parts are available via samsungparts.com if need be. ^Lo

  Answered 6 years ago by Samsung

  
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Q: QuestionDo you have to have an inoperable door beneath this? Or could you have an operable one right beneath for utensils? Is there a required clearance beneath?

Asked 6 years ago by Slone.

• A:Answer Its not really that thick. I see maybe a skinny one at normal hieght, or one thats a bit lower working, but typical size/level might not. Sorry not a good answer. I say check measurements, I downloaded the manuel it gave all the deminsions.

  Answered 5 years ago by AnomVerified Purchase

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Q: QuestionDoes it come With skillet?

Asked 6 years ago by Matt.

• A:Answer No, it does not come with a skillet.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionDo the Iron grates are dishwasher safe?

Asked 6 years ago by Anju.

• A:Answer No, this is not dishwasher safe per user manual

  Answered 6 years ago by Yvonnesource

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Q: QuestionI want a cooktop that has knobs or some other indicator light that shows when a burner is on.This one does that, but we do not want WIFI or that little part that sticks on the back of this cooktop. Can the WIFI and that part be safely removed?

Asked 5 years ago by Indicator.

• A:Answer I had the same question, sad that Samsung answered this incorrectly. The manual even has a procedure to remove the module. This is from the manual: Smart Connect module can/must be detached before installation of the cooktop in folowing cases: • The consumer doesn’t need to Smart connect function. • Installation is not possible because the Smart Connect module protrudes against the rear wall of the countertop. • The downdraft hood is installed and protrudes against the Smart Connect module. The Cover must be installed in place of Smart connect module if Smart connect module has been removed. Please read following instructions on how to detach Smart connect module.

  Answered 10 months ago by JoJo

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Q: QuestionWhat else can be done with wifi besides whether the burners are on/off? Can it control multiple smart devices such as smart plugs and smart switches?

Asked 5 years ago by TedKoby.

• A:Answer Hi TedKoby! I recommend reaching out to our dedicated SmartThings team at 866-813-2404. They can answer all your questions about supported devices and features the SmartThings app offers. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionI'm interested in knowing what size diameter pots or pans can be used on this cooktop for instance can I use three 10 inch pots or pans in close proximity or can I use three 12 inch pots or pans in close proximity to each other?

Asked 5 years ago by Ljgquest.

• A:Answer I'm so glad you asked! I have this link (https://bit.ly/3no32gN) to a helpful guide with everything you need to know about cookware with your cooktop. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionIt is unclear if you can utilize this cooktop with a telescoping downdraft vent. My kitchen doesn’t allow for a vent hood due to extremely high ceilings and the cooktop is located in my island. What telescoping downdraft vents, if any are compatible?

Asked 5 years ago by Dawn.

• A:Answer Hi Dawn! For available parts and accessories, we recommend checking SamsungParts.com or calling 1-800-627-4368. ^Jecca

  Answered 5 years ago by Samsung

  
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