Questions & Answers

Q: QuestionDoes this Samsung refrigerator come with a warranty?

• A:Answer Yes, it has a 10-year warranty on parts and 5 years of coverage for labor on the Digital Inverter Compressor.

Q: QuestionWhat is the total capacity of this refrigerator?

• A:Answer The total capacity of this refrigerator is 25 cubic feet.

Q: QuestionHow many different types of ice can this Samsung refrigerator make?

• A:Answer This Samsung refrigerator has a Dual Auto Ice Maker that can make both cubed ice and Ice Bites, and the external dispenser offers two additional ice options: curved and crushed, for a total of four ice types.

Q: QuestionAre the shelves in this refrigerator adjustable?

• A:Answer Yes, this refrigerator has adjustable slide-in shelves that can be flexibly arranged to accommodate tall and bulky items.

Q: QuestionDoes this refrigerator have an external water dispenser?

• A:Answer Yes, this refrigerator has an external water dispenser for easy access to chilled, filtered water.

Q: QuestionCan I monitor the energy usage of this refrigerator?

• A:Answer Yes, you can monitor and manage the refrigerator's power usage with SmartThings Energy and get energy-saving tips and alerts on your phone.

Q: QuestionDoes this fridge have Samsung TV Plus?

Asked 2 years ago by Jaime.

• A:Answer Yes Samsung entertainment family hubs

  Answered 2 years ago by DikensyMVerified Purchase

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Q: QuestionDoes this fridge has external ice dispenser? Or how does the Ice dispenser work?

Asked 2 years ago by Eli.

• A:Answer Yes it does have external ice dispenser

  Answered 2 years ago by DikensyMVerified Purchase

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Q: QuestionDoes this fridge show ads on the screen?

Asked 3 months ago by Dave.

• A:Answer Hi Dave, Yes, this model does include ads on the screen. You can find instructions on how to turn them off at the link below. You can find the guide for turning them off at the link below. How to turn off ads on a Family Hub smart fridge: https://www.samsung.com/us/support/answer/ANS10007562/ Have a great day! Nicole

  Answered 3 months ago by Samsung

  
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Q: QuestionWhat is all that stuff on the right side door? Is it a selling feature?

Asked 5 months ago by Juice.

• A:Answer Hello there, Thank you for your inquiry. Let’s get you the details you need. Yes, this is a selling feature of this fridge model. The "stuff" on the right-side door of the Samsung RF27CG5900SR/AA refrigerator is the Family Hub interactive smart screen. Have a great day. -John

  Answered 5 months ago by Samsung

  
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Q: QuestionWhat is the overall width with both doors open to 90°?

Asked 8 months ago by Consumer.

• A:Answer Hello there, Thank you for asking. Let's get the details you need. The width of the refrigerator with both doors open at a 90° angle is 35 3/4 inches. If you plan to install it next to a wall, you should also allow for an additional 4 1/4 inches of clearance. This means the overall width would be 40 inches. Please refer to this link for more details. Turn to page 2 (3rd image on the right). Spec sheet https://image-us.samsung.com/SamsungUS/home/pdf/08062024/2023_RF27CG5900_FH_CD_V8.pdf Have a great day. ^Camille

  Answered 8 months ago by Samsung

  
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Q: Questionwhat size fittings do I need for water line hookup?

Asked 1 year ago by waterline.

• A:Answer Hi there, Thank you for reaching out to us. We're glad to assist. For details on the water line installation kit needed for this refrigerator model, please refer to page 35 of the manual link below. User manual https://downloadcenter.samsung.com/content/UM/202405/20240531054058993/FDR_RF6500C_3Door_F-hub_MANUAL_WEB_DA68-04752R_EN-MES-CFR_240529.pdf Have a lovely day. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionAre you able to remove the handles to bring the refrigerator through a door?

Asked 1 year ago by Marcrnsm.

• A:Answer Yes

  Answered 1 year ago by HaroldYVerified Purchase

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Q: QuestionDoes the counter depth fridge have a temperature control panel somewhere in the fridge other than in the family hub screen?

Asked 1 year ago by Roz.

• A:Answer Yes

  Answered 1 year ago by HaroldYVerified Purchase

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Q: QuestionWe don't need the extra ice manufacturing and storage in the freezer drawer - through the door is more than enough. Can this be turned off and the ice storage drawers removed for more freezer space?

Asked 1 year ago by JohnR.

• A:Answer Yes the ice bites and cubed ice in the freezer can be turned off using the screen on the door just bring up the settings menu

  Answered 8 months ago by MikeAVerified Purchase

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Q: QuestionIs room-temperature drinking water available from the water dispenser?

Asked 1 year ago by Anonymous.

• A:Answer Yes

  Answered 1 year ago by FranciscoCVerified Purchase

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Q: QuestionWhats the difference between the 25 cubic feet and the 30 cubic feet on this model? It shows they both have the same length width and height?

Asked 1 year ago by Evelyn.

• A:Answer Hello Evelyn, The key differences between the 25 and 30-cubic-foot models primarily relate to their internal layouts and features. The increased capacity in the 30 cubic feet model is typically achieved through optimized shelving, larger bins, or additional compartments, allowing for more effective use of the interior space, even if the external dimensions remain unchanged. We'd love to speak with you to learn more about the refrigerator you have in comparison and give you information. Please feel free to contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147582890) to help our team pull up your information when you message us. Have a wonderful day. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionWith the family hub does it have a feature to where it’ll rotate pictures and stay on until you turn it off?

Asked 2 years ago by CG.

• A:Answer Hi there, Thank you for your inquiry. Let's get you the details you need. To turn on the photo slideshow feature on your Family Hub screen, First, make sure to have the latest software update. Then, navigate to Settings and tap Display. Tap Cover Screen Theme, and then tap Slideshow. Select your desired settings, and then tap Apply. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat are the dimensions of the computer screen?

Asked 1 year ago by Toni.

• A:Answer Hi there, We highly recommend visiting the nearest local store to you to check on the exact dimensions of the Family Hub screen. ^Rodel

  Answered 1 year ago by Samsung

  
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